excite.com email problems
sher...@my-deja.com
unable to access it for 5 days and keep getting an error message about
"heavy user traffic" even in the middle of the night. While it's never
been completely reliable, it usually isn't unavailable for so long.
I sent 6 emails to customer service starting last Thurs through today
(Monday) with no response. Finally I called, and a customer service
representative said that since it was Thanksgiving, no one has been
there for 5 days. She said a server went down and only certain email
accounts were affected. (I wish the error message that kept popping up
would have just said this!)
Anyway, I was briefly able to check my email account after calling, but
to my horror all my Saved Files were missing. Now the Excite Inbox is
unavailable again. I have had numerous saved emails just disappear
permanently in the past, and they couldn't give any explanation. Now I'm
really worried though.
The thing that bothers me most is that I know someone who
had an Excite account and she was --- without warning --- permanently
blocked from accessing it due to some kind of error that they claimed
could not be fixed. They told her just to set up a new account with
another user name, but all those emails in the old one were lost.
This is a lesson to me about not saving more hard copies of important
emails, but I just trusted them to be there.
I was just wondering if anyone is having a similar experience with your
excite account? Are there any truly reliable free email accounts out
there. What about Yahoo --- any major problems with this one???
Thanks for your help.
Sheri
Sent via Deja.com http://www.deja.com/
Before you buy.
Sam
Hash: SHA1
In article <8vvat8$u58$1...@nnrp1.deja.com>,
sher...@my-deja.com writes:
> Hi --- I'm having a horrible time with my excite.com account. I've been
> unable to access it for 5 days and keep getting an error message about
> "heavy user traffic" even in the middle of the night. While it's never
> been completely reliable, it usually isn't unavailable for so long.
...
You're getting exactly what you've paid for, with a free E-mail account.
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jaff...@my-deja.com
with the same frustrations. Although I don't use
my excite account for critical things, I do use
it for ebay, and I've had to send several
apologies for bids I've won and have been late in
responding to.
I agree that Excite is usually not this bad about
being down for so long. My only other similar
experience was when they shifted to the new
excite inbox format and lost all of my saved
messages inexplicably and also temporarily lost
the ability to check pop accounts.
I've used Yahoo's mail a bit and like the user
interface and their spam mail filtering feature
(which Excite does not offer). Unfortunately I
have distributed my excite mail address so much
that I do not feel that I could change right now.
I guess we get what we pay for!
Good luck,
D.Jaffe
In article <8vvat8$u58$1...@nnrp1.deja.com>,
jaff...@my-deja.com
messages and folders are gone.
Did you have any luck with your inbox and getting your files back?
In article <9014lu$ccn$1...@nnrp1.deja.com>,
jaff...@my-deja.com wrote:
> I'm having the same problem with excite email
> with the same frustrations. Although I don't use
> my excite account for critical things, I do use
> it for ebay, and I've had to send several
> apologies for bids I've won and have been late in
> responding to.
>
> I agree that Excite is usually not this bad about
> being down for so long. My only other similar
> experience was when they shifted to the new
> excite inbox format and lost all of my saved
> messages inexplicably and also temporarily lost
> the ability to check pop accounts.
>
> I've used Yahoo's mail a bit and like the user
> interface and their spam mail filtering feature
> (which Excite does not offer). Unfortunately I
> have distributed my excite mail address so much
> that I do not feel that I could change right now.
>
> I guess we get what we pay for!
>
> Good luck,
> D.Jaffe
>
> In article <8vvat8$u58$1...@nnrp1.deja.com>,
> sher...@my-deja.com wrote:
sher...@my-deja.com
jaff...@my-deja.com wrote:
> Just got access to my inbox again -- but (surprise!) all of my saved
> messages and folders are gone.
>
> Did you have any luck with your inbox and getting your files back?
>
Hi --- Thanks for your reply. My INBOX is working again, but everything
I've saved for the last 3 years is gone. I called them at 1-650-556-5000
and they said that they would work on it.
Although I have an email address through my local ISP, I've used Excite
because I've moved around a lot in the last 4 years and wanted to keep
one permanent email address.
You may want to call the number I listed above and have them check your
account. They were very nice and apologized, but of course what I really
want is for them to find out what happened to all those saved emails! I
(foolishly) had some important stuff there.
David W. Tamkin
| I was just wondering if anyone is having a similar experience with your
| excite account?
I have my excite.com email set to be forwarded to my account at a local ISP,
and it's been coming through normally as far as I know.
| Are there any truly reliable free email accounts out
| there. What about Yahoo --- any major problems with this one???
Yahoo pop/smtp can sometimes go down for a couple hours, but their webmail
seems rock solid for reliability.