Help! Eudora 5.1 Exception Error
Todd
Eudora 5.1 was working fine for me until I just came back to the
computer and found that it had crashed. Now it tries to rebuild the
mailboxes when I open the program, then it gives the following error:
"Exception error has occurred. Writing to exception log."
Then it just crashes again and closes. I have no idea why this
occurred out of the blue.
Can someone help me? I am LOST without my email.
Thanks.
Todd
John H Meyers
See: "Crashes When Opening"
http://www.eudora.com/techsupport/kb/1735hq.html
and note this at the very beginning:
If the first step does not resolve the issue,
proceed to the next one, and so on.
1. Make sure you are running the latest version of Eudora [7.1]
[...]
That latest [7.1], including the manuals, is at http://eudora.com/download
IIRC, it has often been said (e.g. by Katrina Knight)
that 7.1 has improved crash resistance,
although leaving tons of mail in built-in mailboxes
(In/Out/Trash/Junk) is still an invitation for "Murphy"
to start increasing the statistical risks.
A method for starting a brand new mail folder,
which certainly won't crash, unless program files,
Windows files, or hardware (e.g. disk)
is/are starting to fail and get corrupted:
o Find Eudora.exe program, right-click it,
"Send To" | "Desktop (create shortcut)"
o Open "My Documents" and move the new shortcut to it.
o Create a brand new, empty folder in "My Documents,"
with some self-describing name, e.g. "EudMail2"
o Drag the "EudMail2" folder to the Eudora shortcut;
this starts Eudora, using the given mail folder which you drag.
o Set up your account(s) and start emailing.
It will be evident that you can have any number of independent mail folders,
dragging any of them to the same shortcut to open them; these can even be
all opened at the same time, computer memory permitting.
If you would like to start Eudora a bit more "traditionally,"
using a shortcut that already knows which mail folder to open,
you can create another Eudora shortcut on your "Desktop,"
and add the quoted full path of the mail folder, e.g.
"C:\Documents and Settings\mylogin\My Documents\EudMail2"
as a second string in the "Target" field of the shortcut's "Properties,"
as illustrated by the final image and accompanying text here:
http://eudora.com/techsupport/tutorials/win_multiple.html
(your paths will probably differ from those pictured)
--
Todd
Thank you for this. It turns out that I recalled something Katrina
said a couple years ago when this happened--delete the .rcv file in
the Spool folder and it will rebuild itself. I copied it into another
folder just in case, deleted the original, and voila. Everything went
back to normal.
Very strange occurrence. The only thing I recall doing right before
it happened was sending a couple of emails to the Trash folder.
Thanks again for the help.
Todd
Todd
<wlf...@ix.netcom.com> wrote:
>On Sat, 16 May 2009 22:46:38 -0700, Todd <twrexx...@earthlink.net>
>declaimed the following in comp.mail.eudora.ms-windows:
>
>> Hi, all.
>>
>> Eudora 5.1 was working fine for me until I just came back to the
>> computer and found that it had crashed. Now it tries to rebuild the
>> mailboxes when I open the program, then it gives the following error:
>>
>> "Exception error has occurred. Writing to exception log."
>>
>> Then it just crashes again and closes. I have no idea why this
>> occurred out of the blue.
>>
> Obvious question...
>
> What does the log say?
>
>
> Might indicate which file is giving it problems, and you might be
>able to recover by copying that file out to somewhere else (and deleting
>the original and ToC file for it).
Thanks, Dennis. Turns out that deleting the .rcv file in the Spool
folder fixed the problem. I guess I should probably upgrade to 7.1
but I've been reluctant. Things seem to be okay now, though.
I appreciate your response.
Todd
Han
causes problems, and usually the only solution is to get the offending
message off the server (via webmail), and to delete the rcv file. It does
not have anything to do with anything else.
Not sure, but perhaps one of the improvements in recent(er) versions of
Eudora is better handling of this problem, but I'm not sure.
--
Best regards
Han
email address is invalid
John H Meyers
> It turns out that I recalled something Katrina [Knight]
> said a couple years ago when this happened:
> delete the .rcv file in the Spool folder
> and it will rebuild itself.
As Han said, ".rcv" files are the raw messages
received from the POP server by RETR commands in the POP protocol,
which are then processed further to obtain what's to be appended
to the incoming mailbox, plus decoding any attachments, etc.
These individual files do not "rebuild themselves,"
but the original messages may be re-downloaded from the POP server,
possibly causing a repeat problem if they are still corrupt,
which is why sometimes one needs to directly delete
original "destructive" messages from a POP server,
using a web-based tool instead of Eudora.
The "spool" subfolder will be re-created if deleted,
but deleting that entire subfolder will also delete
useful files within it, such as LMOS.DAT files
(which remember files already downloaded but still on servers).
> Very strange occurrence. The only thing I recall doing right before
> it happened was sending a couple of emails to the Trash folder.
One's own last action is not necessarily the cause of what next happens,
and neither is Eudora necessarily the cause of what happens while using it.
--
John H Meyers
> Eudora 7.x didn't offer me anything I felt I needed --
> I don't use fast indexing services.. I'm still running 6.2.3.4
Any version older than 6.2.3.4 is lacking even full support
for all ISPs; the last "version 6" was 6.2.5.6,
and the "release notes" indicate what issues were improved in it.
Version 7.1's release notes indicate a number of further improvements,
even to IMAP (although accompanied by some potential new IMAP issues).
Many of the improvements are not necessarily in the addition
of new features, but in the fixing of things which one never knows
may or may not come up some time, or may improve performance
or even security, which are valuable but not easily noticeable.
One thing which I often find useful, which works only in 7.1,
is that you can click on the "Application" and "Data" paths
in "Help" | "About Eudora" to directly open those folders
in Windows Explorer -- this has added up to quite a lot
of saved time for me, in all the times I've used this.
"Recent" folders (a way to quickly find and re-open
the most recently used mailboxes) was also new in 7.1, IIRC.
My own general practice, therefore, is to assume that
newer versions have been usefully improved,
and to "use the latest" of anything,
unless there is a good reason not to (some bad bug, etc.)
--
Todd
I'm still on 5.1. Had bad luck with v6.x some time ago and rolled
back to the early version. Maybe enough time has gone by that I
should try again.
Todd
Todd
Since the problem has not repeated itself, I'm assuming things are
okay for now. I have the server set to delete messages after a short
period so the offending message is probably gone by now.
Todd