Eudora Freezes- "Not Responding"
frank1492
I keep receiving duplicate messages from the same sender
(who I know). Each of these has a flag with a down arrow in it,
which I have never seen before. I can send messages, but when
I send a message to myself and check my mail, the progress
bar moves slowly, then stops and I get the non-responding
error. I have also seen an "unhandled exception" error. I
have received no messages from anyone else but the
sender noted above in some time.
Any ideas? I have rebooted a couple of times but the
error keeps recurring.
Thank you.
Frank
John H Meyers
> I wonder if this is an issue with a sender or with the server.
What sender domain? What server name?
> I keep receiving duplicate messages from the same sender
> (whom I know). Each of these has a flag with a down arrow in it,
> which I have never seen before.
"I shot an arrow into the ground,
and the rest of the message was never found" :)
Where is this "down arrow"?
On a tool button in the message window?
Click it, then "check mail" again --
unless you are on dial-up, which is what the feature
to limit download size is most useful for:
Tools > Options > Incoming Mail
[x]Skip messages over [??]K in size
> I can send messages, but when I send a message to myself
> and check my mail, the progress bar moves slowly, then stops
> and I get the non-responding error.
Your connection is via: LAN? DSL? Dial-up?
> I have also seen an "unhandled exception" error. I
> have received no messages from anyone else but the
> sender noted above in some time.
> Any ideas? I have rebooted a couple of times
> but the error keeps recurring.
What Eudora version?
Do the messages contain images?
Does Verizon webmail (netmail) let you view (and delete)
incoming messages via web access? If so, use that,
see what was sent, whether it has images or attachments,
optionally delete it, so Eudora won't try again to download it.
It's also possible to have Eudora delete messages still
on server, using "Change server status" -> Delete
(right-click the "diamond" or similar symbol
in the mailbox message list, in "server status" column,
which is narrow and maybe just to left of "Subject,"
or left of "Mood watch" [chile pepper]).
Ask your known sender to send only some plain text,
without images or attachments; see how that works out.
--
frank1492
<jhme...@nomail.invalid> wrote:
>On Wed, 30 May 2007 21:27:45 -0500, Frank wrote:
>
>> I wonder if this is an issue with a sender or with the server.
>
>What sender domain? What server name?
>
>> I keep receiving duplicate messages from the same sender
>> (whom I know). Each of these has a flag with a down arrow in it,
>> which I have never seen before.
>
>"I shot an arrow into the ground,
>and the rest of the message was never found" :)
>
>Where is this "down arrow"?
>On a tool button in the message window?
>Click it, then "check mail" again --
>unless you are on dial-up, which is what the feature
>to limit download size is most useful for:
>Tools > Options > Incoming Mail
>[x]Skip messages over [??]K in size
I am familiar with this feature. The down arrow flag was appearing
to the right of the message size column. I was not limiting the
download size of messages in this case.
>
>> I can send messages, but when I send a message to myself
>> and check my mail, the progress bar moves slowly, then stops
>> and I get the non-responding error.
>
>Your connection is via: LAN? DSL? Dial-up?
DSL
>
>> I have also seen an "unhandled exception" error.
This has occurred again earlier this evening.
.
>> have received no messages from anyone else but the
>> sender noted above in some time.
>
>> Any ideas? I have rebooted a couple of times
>> but the error keeps recurring.
>
>What Eudora version?
Newest paid- 7.0.1.0
>
>Do the messages contain images?
>
The messages that seemed to trigger the original problem
did contain attachments, but none have since. I did get
at least one duplicate message tonight that had no attachment.
>Does Verizon webmail (netmail) let you view (and delete)
>incoming messages via web access? If so, use that,
>see what was sent, whether it has images or attachments,
>optionally delete it, so Eudora won't try again to download it.
The problem occurred again tonight and there was nothing
unusual (no messages with attachments) in Verizon netmail.
>
>It's also possible to have Eudora delete messages still
>on server, using "Change server status" -> Delete
>(right-click the "diamond" or similar symbol
>in the mailbox message list, in "server status" column,
>which is narrow and maybe just to left of "Subject,"
>or left of "Mood watch" [chile pepper]).
>
>Ask your known sender to send only some plain text,
>without images or attachments; see how that works out.
This sender has sent nothing today.
Everything has gone OK very recently. Questions: Isn't there
a way to get Eudora to show text instead of the icons, at least
when the pointer hovers over them? I have a poor recollection
of the meaning of icons. Also suppose I would like to do a reinstall
of Eudora. How would I do that? I don't recall getting a file download
when I recently upgraded to the paid verson. (And no, the problem
did not start at that time. Nor did it seem to start right after I did
a repair of Win XP.)
Thanks for your help in all of this. Much appreciated, but I'm
not sure we have found the answer yet! I'll keep you updated!
Frank
John H Meyers
> The down arrow flag was appearing
> to the right of the message size column.
That would be the "Server status" column,
indicating whether the message is still on the server,
whether it's been partially or fully fetched thus far,
and also allowing you to change it to take actions
(Leave, Fetch, Delete, Fetch then Delete)
during the next "check mail" operation.
A green "down arrow" means "Fetch," the same as is set
by clicking the toolbar down-arrow, which normally appears
only when a message has been only partially fetched thus far;
the complete set of all such icons is found on pages 81 and 144
(out of 508 total pages) of the Eudora 7.1 for Windows User Guide PDF:
http://www.eudora.com/download/eudora/windows/7.1/Eudora_71_User_Manual.zip
Slow progress during DSL connection is often due to downloading
sizeable attachments, or else network/server congestion or throttling,
though it could also just be Windows getting distracted by something,
or thrashing swap memory, etc.
> The messages that seemed to trigger the original problem
> did contain attachments, but none have since. I did get
> at least one duplicate message tonight that had no attachment.
Is there any difference at all between the full headers of these
"duplicates" (perhaps do "save as" for each one and use Windiff
to compare them: http://en.wikipedia.org/wiki/WinDiff )
http://support.microsoft.com/kb/159214 says:
In Microsoft Windows 2000 and later,
Windiff.exe is included on the original CD-ROM
in the Support\Tools folder. To install the support tools,
run Setup.exe from the Support\Tools folder.
Windiff.exe is also in the Support.cab file.
Support.cab is included with every service pack.
The fact of a "server status" icon being present suggests
that no complete download was done the previous time,
in which case it's not surprising that a repeat is attempted,
although usually this is user-initiated; it's conceivable
that a POP server "hanging up" on a client might cause this.
> Everything has gone OK very recently. Questions: Isn't there
> a way to get Eudora to show text instead of the icons, at least
> when the pointer hovers over them? I have a poor recollection
> of the meaning of icons.
Print out page 144 of the manual on your color printer,
and paste it on your monitor :)
Or right-click any "message summary" line and inspect the
"change server status" menu icons (tho the menu shows no colors).
> Also suppose I would like to do a reinstall of Eudora.
> How would I do that? I don't recall getting a file download
> when I recently upgraded to the paid verson.
The feature modes (Light, Sponsored, Paid) are simply
an option (Mode=0, 1, or 2) stored within Eudora.ini;
there is only one program, however,
per each Eudora version number from 4.3.2 thru 7.1.0.9
Manually changing to "Mode=2" doesn't "stick," however,
unless there is also a valid name and registration code
stored in other lines of Eudora.ini
You can still get every version of Eudora installers:
http://www.eudora.com/download/
(click "Old Installers" for all prior versions)
> "unhandled exception" error
> has occurred again earlier this evening.
Have we already "rounded up all the usual suspects"?
http://eudora.com/techsupport/kb/901hq.html
(freezes, crashes, unhandled exceptions)
Wild geese can also be chased at:
http://eudorabb.qualcomm.com/search.php
http://www.eudora.com/techsupport/
http://groups.google.com/advanced_search?q=group:comp.mail.eudora.ms-windows
--
frank1492
I am printing all of it. As the problems seem to be
subsiding (I've had one unhandled exception during
a mail check- that's when they always occur) I
am focusing now on the Eudora tech support
page you cited.
I will learn more about the icons...
Frank