Cross Platform Switch PC to Mac??

KB2OGI

unread,

Dec 13, 2009, 9:13:42 AM12/13/09

to

How does one go about getting licensing for a mac version? i.e. Who do
I call? I already own a Windows license and I'm anticipating a mac in
the near future.

Alan Browne

unread,

Dec 13, 2009, 12:54:38 PM12/13/09

to

I assume you're talking about moving Photoshop to the Mac.

When I got my Mac I called Adobe and arranged to switch my license,
(CS3) to the Mac. Although I had DL'd CS3 for the Mac and it ran fine
(as a 30 day demo), Adobe did not give me an activation code, but
insisted on mailing me a disk - so I had to pay shipping charges.

I also had to fax an affidavit swearing that I had removed CS3
completely from the PC.

I also installed the PC version of CS3 on the Mac under VMWare Fusion.
There were no speed issues, but keyboard mapping was a bit awkward.

IAC, VMWare Fusion is a great virtualizer to have on the Mac during
transition from one environment to the other.

KB2OGI

unread,

Dec 14, 2009, 8:03:44 AM12/14/09

to

Thanks Alan
Yes It's Photoshop CS4. I've been getting mixed responses from Adobe.
Customer service say's it's no problem and transfer me to the sales
department who tell me they can't do it but the customer service
department can.
I'll persevere.
Michael

Alan Browne

unread,

Dec 14, 2009, 3:29:05 PM12/14/09

to

On 09-12-14 8:03 , KB2OGI wrote:
> Thanks Alan
> Yes It's Photoshop CS4. I've been getting mixed responses from Adobe.
> Customer service say's it's no problem and transfer me to the sales
> department who tell me they can't do it but the customer service
> department can.
> I'll persevere.
> Michael

When you're talking to some guy with an Indian accent, you'll know
you're on the right track. I'd suggest you search on the Adobe site for
the policy so that you can refer to it when you're talking to them. Skip
sales, go straight to cust support.

Pls don't top post.

KB2OGI

unread,

Dec 14, 2009, 5:20:08 PM12/14/09

to

On Mon, 14 Dec 2009 15:29:05 -0500, Alan Browne
<alan....@FreelunchVideotron.ca> wrote:

Thanks Alan
I'm sorry about the top posting before
Michael

Geert

unread,

Dec 28, 2009, 5:52:06 AM12/28/09

to

Hello,

this is the correct procedure to switch from platform. The only thing
it costs are the shipping fee for the new DVD's

Dear ,
Please review your issue resolution below.
To view your case history, visit the Web Email Support Portal at:
http://www.adobe.com/go/uk_supportportal/
If you have difficulties logging in, just click on
http://www.adobe.com/go/tn_XXXX, Adobe ID and Membership FAQ.
Thank you for contacting Adobe Customer Care.
Adobe Customer Support
Web Case Details: XXXXXXXX
______________________________________________________
***Notes to Customer***
12/28/200910:04:44
Dear Mr/Mrs Maddens,
Thank you for contacting our Adobe Customer Service.
In order to process your refund, please follow these steps:
1. Go to www.adobe.com
2. Go to Support
3. Go to Customer Service
4. Contact Customer Support
5. Continue to the Customer Support Portal
6. Login in with your Adobe ID and password
7. Click on the Orders <(>&<)>Download tab
8. Select Return/Exchange/Refund from the dropdown menu
9. Then fill out the fields in the Case
10. Scroll to the bottom where you will see a check box to agree to
destroy the media
Hopefully I informed you properly, if you have any further questions,
please feel free to contact us again.
Best regards,

KB2OGI

unread,

Dec 28, 2009, 10:44:39 AM12/28/09

to

Mon, 28 Dec 2009 02:52:06 -0800 (PST), Geert
<madden...@gmail.com> wrote:

THanks Very Much I filled out the on-line form now we'll see what
happens
All the Best