Ken Stuart wrote:
>
> Hello,
>
> First I should say that I am very long term user of PSP (I think Version
> Two, I can't remember clearly that far back :-) ).
>
> However, I've always been dismayed by the current-user upgrade pricing
> of PSP.
>
> Basically, Jasc always charges more than half the price of the full
> program for an upgrade.
>
> This means that if you buy the program, and then upgrade twice, you pay
> more than twice what it costs for a new user to buy the program.
>
> What is even worse is that they now give the same upgrade discount to
> users of a variety of OTHER programs, ie people who have never given
> Jasc a penny.
>
> In light of this, I was flabbergasted to read several people in this
> newsgroup saying that the Jasc upgrade program was "generous".
It was probably Sally Beacham, Ron Lacey or maybe even Porter who told
you that. It certainly wasn't myself. Some of the regulars here will
tell you anything you want to hear. Basically, because there's money to
be made by them, in one form or another.
I can understand where you're coming from though. I did purchase PSP 7,
and then later found out that they released a Anniversary Edition, with
additional software. However, that addition software was of no interest
to me.
Do I feel my purchase of PSP was a good deal? Yes. Will I upgrade?
Possibly, after I see what improvements they made, through a trail
version.
No more to add.
Uni
>
> Considering that a full version sells for ~$80, around $20-$30 for each
> yearly upgrade would be fair. That's $2-$2.50 per month just for Jasc
> software. (FYI, they currently want $50 for an upgrade, which is
> about $4 per month!)
>
> Another sensible policy would be to charge more for the upgrade for
> those who had not upgraded recently, ie it could be $20 for everyone who
> was up-to-date, $35 for those who had skipped the last one, and $50 for
> those who had skipped the last two or more.
>
> --
> Cheers,
>
> Ken
> ken_s...@bigfoot.com
Excuse me? Upgrade pricing from any previous version to version 7 (full
version at release) was $30. Full retail was $99. That would be less
than one third not "more than one half". That $30 got me a CD in a box
(not just a cheesy upgrade disk) and two manuals (one for PSP and one
for Animation Shop). The last version (PSPAE) shows upgrade pricing of
$49 from versions 6 and earlier, full retail of $109. Still less than
one half and you get *three* programs, PSP, AS and Media Center Plus.
AFAIK, there is no difference in the programming between PSP 7.04 and
PSPAE, if you don't want the extra goodies in AE, don't order it.
>
> This means that if you buy the program, and then upgrade twice, you pay
> more than twice what it costs for a new user to buy the program.
No it doesn't. It means that you get two different versions of the
software for less than the cost one version.
>
> What is even worse is that they now give the same upgrade discount to
> users of a variety of OTHER programs, ie people who have never given
> Jasc a penny.
Point?
> Considering that a full version sells for ~$80, around $20-$30 for each
> yearly upgrade would be fair. That's $2-$2.50 per month just for Jasc
> software. (FYI, they currently want $50 for an upgrade, which is
> about $4 per month!)
OMG! FOUR DOLLARS! That's just outrageous, take forever to save up FOUR
dollars.
--
Angela M. Cable
http://www.neocognition.com
PSP Tutorial Links:
http://www.psplinks.com
5th Street Studio, free graphics, websets and more:
http://www.fortunecity.com/westwood/alaia/354/
I'm just letting you know; the above URL is not working.
Uni
> Some of the regulars here will
>tell you anything you want to hear. Basically, because there's money to
>be made by them, in one form or another.
??...oh, there it is..*plonk*
Realistically, every upgrade is a ripoff...
You've purchased the product... it's now installed on your computer.
A few tweaks,bug fixes and bits and bobs are generated... you then get
asked to shell out almost half the original asking price for an upgrade.
Indeed it's a criminal ripoff... but we live under the thrall of the free
market system... so we're being ripped of all the time...
Shame I suppose, but that's the way the cookie crumbles...
Dave S
--
_______________________________________________________________________
Dave Symes... d...@ukgateway.net
Also... d...@dafs.freeserve.co.uk .. or... da...@triffid.co.uk
http://www.dfs.ukgateway.net
Upgrades from say 7.0 to 7.4 are bug fixes. Upgrades from say 6.0 to 7 was
major with many added features and changes. It is a completely different
program. I've found JASC and a few other companies to be really fare with
their upgrades especially when you consider the cost in development.
This is just my opinion and nothing personal intended. g
--
Joe Cilinceon
Scanned by Norton AntiVirus 2002
"Dave Symes" <d...@ukgateway.net> wrote in message
news:4b372e...@ukgateway.net...
Not for me it isn't but then I, along with others, had to put
the work into making it :) There are real live people behind
the product who have mortgages to pay, relatives to support
and kids to put through college (and who work a great deal
harder than in many other kinds of jobs).
> You've purchased the product... it's now installed on your computer.
>
> A few tweaks,bug fixes and bits and bobs are generated... you then get
> asked to shell out almost half the original asking price for an upgrade.
Let's just look at the "few tweaks,bug fixes and bits and bobs"
that occurred between PSP 6 and PSP 7 - those things that you
so lightly dismiss:
Automatic color balance, contrast, saturation and enhancement;
clarify; animal and human red-eye removal; scratch remover
tool; salt and pepper and automatic small scratch removal
filters; edge preserving smooth; moiré removal; deinterlace;
JPEG artifact removal; histogram adjustment; manual color
correction; fade correction; vector shapes, lines, and text
supporting gradients, textures, and patterns on the stroke
and fill; align, distribute, arrange, group and resize vector
objects; create and save custom-styled lines and vector
shapes; snap to grids or guides; brushes that support
gradients, textures, and patterns; over 25 new artistic and
lighting special effects; image mapper; image slicer; PNG
optimizer; preview in web browser; repeat last command;
workspaces; overview window; auto-save; picture tube previews;
proofing, autoproofing, and reset. (And I deliberately left
some things out :)
> Indeed it's a criminal ripoff... but we live under the thrall of the free
> market system... so we're being ripped of all the time...
Now compare this to purchasing a new car. The moment you
drive it out of the showroom it has immediately lost a
huge hunk of value. You constantly have to put money into
it just to use it. When you "upgrade" it to a new car,
it costs more than the one before. What's changed - a
bit of fake wood trim, a new paint scheme, an upgraded
engine computer, same body, same seats, same wheels, same
mechanicals. Why not kvetch about that instead of
complaining about the amazing new capabilities Jasc has
given you at a very fair price? The changes between
versions 6 and 7 make it a virtually unrecognizable new
program. Now compare it to version 3, say. Name a product
outside the computer area that has provided such a huge
increase in functionality in such a short period of time
while maintaining such a reasonable price. You sound like
the sort of person who, when you win the lottery, would
find a reason to complain :)
> Shame I suppose, but that's the way the cookie crumbles...
Good luck with the lottery :)
>
> Dave S
>
> --
> _______________________________________________________________________
> Dave Symes... d...@ukgateway.net
> Also... d...@dafs.freeserve.co.uk .. or... da...@triffid.co.uk
> http://www.dfs.ukgateway.net
--
----------------------------------------------------------------------
Kris Zaklika Jasc Software, Inc. The
Product Ideas: id...@jasc.com Power
Customer Service: customer...@jasc.com To
Technical Support: tec...@jasc.com Create
----------------------------------------------------------------------
I really don't feel comfortable discussing specific pricing
because (a) I don't make the policy and (b) I am not familiar
with the issues involved. However, my impression is that
Jasc has always tried to provide excellent value for money.
You asserted that Jasc charges for an upgrade more than
half the price of a full copy of PSP. If you look at the
Jasc website PSP is sold for $109 boxed and $99 download.
Since the upgrade price is $49, this represents less than
half - 45% or 49%. In another post you chose to compare
someone else's full price ("don't give me "Full Retail" BS")
with the Jasc upgrade price but still asserting that this
was the "Jasc price". That doesn't seem very fair to me
since, as I understand it, Jasc has limited control over
what others charge for the product. I suspect there is
nothing to prevent them selling it at a loss if they so
choose, for example as a temporary "loss leader". Given
enough price shopping effort, then, I could probably paint
an even darker picture against Jasc but it wouldn't mean
much.
You also said "Jasc always charges more than half the
price of the full program for an upgrade". While you could
disagree with what I wrote in the previous paragraph (or
indeed anything else I write :), that statement is not
quite correct. In the past - and I can make no promises
about the future - people who purchased a version of PSP
immediately before the appearance of a new version received
an upgrade to the new version at a very much reduced price.
I expect that this sort of thing is responsible for the
statements by some that Jasc upgrade program was generous.
You may also want to bear in mind that the upgrade price
for the product of our chief competitor is around $150,
or much more than the price of PSP. Again, this makes our
upgrade policy seem reasonable or even generous in some
eyes.
An additional point you made was "What is even worse is that
they now give the same upgrade discount to users of a variety
of OTHER programs, ie people who have never given Jasc a penny."
I have to say here that I and Jasc very much value your loyalty
as a long term user. However, the only way Jasc can grow is
to gain new, additional users. Without growth the future of
the company is in doubt and new versions of PSP become
uncertain or impossible. This is an extraordinarily competitive
business and we are up against competitors more than 20 times
our size, with correspondingly greater clout. These same
competitors offer the so-called "competitive upgrades" about
which you complain. Unless we respond in kind, our competitors
will lure away our customers and potential customers with an
unpleasant financial effect on the company. Nothing says we
have to be here tomorrow. Remember that new customers pay the
full purchase price. All those loyal customers contribute less
to keeping the company afloat. Because we appreciate the loyalty
of our customers we try to strike a fair balance. I appreciate
that this feels unfair to you but it is the outcome of some
brutal competition.
You suggested that "sensible policy would be to charge more
for the upgrade for those who had not upgraded recently, ie
it could be $20 for everyone who was up-to-date, $35 for those
who had skipped the last one, and $50 for those who had skipped
the last two or more." I think this represents some notion of
fairness in your eyes. There seem to be two immediate undesirable
outcomes of your plan. First, our income from people who update
frequently will decrease. This means we have to make up the
income some other way, since there is no free lunch. Though I
am not aware of upgrade statistics, and wouldn't discuss them
in a public forum if I were, my completely uninformed guess is
that there are rather few people who take a two or three version
upgrade jump so this isn't going to be a source of replacement
income. In other words, your suggestion would increase prices
all around. Second, of course, is the fact that users just as
loyal as you but who weren't ready to upgrade or who felt that
a particular version didn't offer them enough new stuff will
feel discriminated against.
Believe me when I say I understand how you feel, but your
feelings need to be reconciled with financial arithmetic.
At the sort of general upgrade prices you suggest, if we
were to assume that all of the price were pure profit (which
is nowhere near the truth) it would take - at a rough guess -
around 4000 upgrades just to keep one employee in an empty
building without any heat, facilities, maintenance or snow
plowing in the parking lot. There would be no Jasc web site,
no giant pipe to the 'net for downloading evaluation versions,
no boxes, no manuals, no CDs, no shipping, no employee benefits,
no technical support, no customer service, no programming, no
computers, no furniture, no retirement package, no product.
All that is extra cost and, moreover, there are another 99
or so employees to pay for as well. I'm not sure you
understand what it takes to run a 100 person company with
decent enough pay to attract good employees and the
infrastructure to support a large business. Jasc isn't a
couple of guys working in a basement or garage with a second
job paying for the roof (though it did start as something
close to that :)
I hope this is the sort of response you were looking for.
Doubtless it won't be much of an answer in view of your
opinions but it is some kind of explanation. None of us
are sitting here cackling over some huge pile of money we've
been able to gouge out of customers. That doesn't exist.
Instead, we're all hustling as hard as we can since we're
only as good as our next product.
>
> If that message never arrived at your newsgroup server, I'd be happy to
> forward it...
>
> [posted and emailed]
>
> --
> Cheers,
>
> Ken
> ken_s...@bigfoot.com
Excellent post, Kris. Too good to snip a line, in fact ;-))))
It's a fact of life - "things" cost money. It takes hard work to produce
"things." When the "thing" is represented by a little disc of plastic that
accounts for a few cents in materials, it may be difficult for the consumer
to visualize how that "thing" couldn't just be raking in the profits. But
the somewhat intangible "thing" that is software, is produced by real
people, needing real resources, and support around them, all of which costs
money.
I daresay if anyone questioned the salaries drawn by the folks who most
often quibble with the price of PSP, those folks would be beside themselves
to see their work so under-valued. But hey, how much can one car salesman
or accounting supervisor or lunch lady be worth? (Just kidding, all you car
salesmans, accounting supervisors and lunch ladies. Lunch ladies are worth
their weight in gold, or at least macaroni and cheese. ;-))))
--
Sally Beacham / www.dizteq.com
www.lvsonline.com / Filter Frenzy, Xara X
FilterMunky / www.psppower.com
> Frankly, this viewpoint, although emotionally appealing, makes no sense
> whatsoever.
>
> It implies that if the company managed to do the job with 10 employees,
> then you would charge $11 for the software, and if it took 1,000
> employees to put out PSP, then you would price it at $1100 !
>
> Of course, neither is true.
Here I have to disagree. Certainly, with fewer employees
you could create a cheaper product. There would be some
other fixed costs (printing, translation, distribution)
but usually employees are what cost a company the most.
That's why they get fired from so many companies when
times are bad. I'm sure if taking out every second light
bulb saved more money there wouldn't be so many layoffs :)
(It's not just the salaries, it's those health benefits.)
However, psychological factors intervene in pricing. If
someone sells you something for a buck fifty you're not
going to assume it's the greatest thing since sliced
bread whatever build-up I give the product. If it took
1000 employees to put out PSP we would have to charge
$1,100 a copy unless we could make it up in volume. Perhaps
that's why we don't have 1000 employees and Adobe, who has
2000 and some, charge so much for Photoshop. Microsoft is,
of course, a special case because of monopoly power or
being a de facto standard (depending on your point of view).
I suppose if we sold an infinite number of copies of PSP
we could charge infinitely little for them :) Selling
software at a high price is not as fantastic as it may
seem to you as a user of consumer software. When I did
research at a different company I used specialist software
for calculating the properties of molecules and polymers.
The stuff sold for around $250,000 (give or take) and
reflected the fact that high priced, extremely talented
domain experts were required to write the software in the
first place and that for such a specialized field there
were a limited number of customers. This made it impossible
to amortize cost with volume. That said, there are also
other factors in high prices. Is a $500,000 Rolls Royce
really 17 times more car than a $30,000 Ford? However
unhappy you are, at least you're not being asked to pay
snob value prices :)
I'll add one last thing. It is futile to debate prices
with me because I have absolutely no control over them
and so convincing me of something is worthless. I'm just
a grunt here :)
*sighs*
*throws her microeconomy book at Ken*
I recommend the chapters about market, producers and resources. Learn
some of what you're talking about... right now you've just made me laugh
out loud.
Off-tangent: I really like the guy who wrote that book. "A shark swims
in the sea and has fins. Ford produces for a market, and has a marketing
department" ^_^
--
Beth Winter, PSP terrorist - New Millenium Division
The Discworld Compendium <http://www.extenuation.net/disc/>
"To absent friends, lost loves, old gods and the season of mists."
-- Neil Gaiman
good for you. I've been using it since PSP 6. bet I got more for my money
than you did, judging from your post.
> However, I've always been dismayed by the current-user upgrade pricing
> of PSP.
>
> Basically, Jasc always charges more than half the price of the full
> program for an upgrade.
sure about dat? my PSP 7 only cost me $30 after rebates
> This means that if you buy the program, and then upgrade twice, you pay
> more than twice what it costs for a new user to buy the program.
no.. it means you bought two programs, for less than the cost of 2 programs!
> What is even worse is that they now give the same upgrade discount to
> users of a variety of OTHER programs, ie people who have never given
> Jasc a penny.
other software vendors have similar arrangments.
> In light of this, I was flabbergasted to read several people in this
> newsgroup saying that the Jasc upgrade program was "generous".
>
> Considering that a full version sells for ~$80, around $20-$30 for each
> yearly upgrade would be fair. That's $2-$2.50 per month just for Jasc
> software. (FYI, they currently want $50 for an upgrade, which is
> about $4 per month!)
sure.. if you didn't use the program.. it's ridiculous. if you used it, you
got your money's worth, so quit griping!
> Another sensible policy would be to charge more for the upgrade for
> those who had not upgraded recently, ie it could be $20 for everyone who
> was up-to-date, $35 for those who had skipped the last one, and $50 for
> those who had skipped the last two or more.
it's pretty close to that already. but, I like your prices!
> --
> Cheers,
>
> Ken
> ken_s...@bigfoot.com
Bob, Bob, Bob...
I don't throw books. That's Beth. I treat my books very well.
(ummmmmmm... what terminology? I don't get it... ;-))))
And I too take good care of my books -- I even got out some twenty+ year old
anatomy books (flashbacks from dental school) to give to my daughter for a
school project.
Bob (or Bill, or John, or Frank; oh, it's one of those)
Would you like the Crow du Jour? Perhaps a little Raven a la Nevermore?
Looks like we're ruining the internet and this NG by exchanging idle
pleasantries, so we better stop before further mayhem and confusion ensues.
Gosh, we wouldn't want to have Usenet used for communications, now, would
we?!? LOL
Bob
"I may be sick, but at least I'm twisted"
> Looks like we're ruining the internet and this NG by exchanging idle
> pleasantries, so we better stop before further mayhem and confusion
ensues.
> Gosh, we wouldn't want to have Usenet used for communications, now, would
> we?!? LOL
God forbid that should happen. A little OT in a subject header, and the
proper obeisance to the Usenet gods, and we're safe till next time.
Ummmmmmmmmmmmmmm ... goose.... well.... goose is Western. Duck is Eastern.
We're having goose, bow to the West.
With tongue planted firmly in cheek,
Bob
Jeesh! How fowl can you get? As per the standing question, why, one
pullets a turkey leg, of course. And everyone knows that Peking Duck
is in the east. (me, I'm usually ducking pun-ishment, no matter what
nationality that roasting is, or what it's looking at.)
Oh no! We're playing chicken... fellow pun-dits.
Jaggiemeister Ron - PSP terrorist
Questions? Answers at http://campratty.com/questions.html
> | We're having goose, bow to the West.
> |
> OK, but if I cook my goose while ducking, does that mean the duality of
> East/West bowing cancel out each other so I can remain standing
straight???
> Geez, Sally, I'm so confused now. At least fine dining is ahead.
>
Do you want fries with that?
> And you wonder why Bill Gates is a multi-millionaire?
Make that multi-billionaire and you'd be a little closer to the truth!
:-)))
Jo
I am new to PSP in v.7.0. If these were all new features in this version,
then paying a substantial amount for an upgrade would have definately been
worth it for me. If features were more in the category of "tweaks and bug
fixes", which is where most software packages ultimately reach, then I would
expect cheaper upgrades.
As an example, I am still on Quicken 2000 because they have basically run
out of useful features to add and there hasn't been any reason to upgrade
every year. Charging me $40 for the features they introduce each year is
quite silly because they are of relatively little value. The same is also
true of MS Office. I haven't really seen anything other than bloat and
fluff get introduced since Office 95.
My general policy is that unless I see a feature that I really need (or
want?!) in a new version I upgrade every other release. If you can keep
adding new (and useful) features at the same rate in each release, then I
expect you will get very few complaints about upgrade pricing.
My main reason for abandoning Picture It! in favor of PSP is that PSP is a
much more streamlined tool (no bloated interface with lots of eye candy)
hence it performs much better on my hardware. PSP's interface is a little
more intimidating to a novice (there is no hand-holding), but after two
days, I learned my way around and was sold on PSP. I hope that future
upgrades maintain this philosophy.
>>My main reason for abandoning Picture It! in favor of PSP is that PSP is a
>>much more streamlined tool (no bloated interface with lots of eye candy)
>>hence it performs much better on my hardware. PSP's interface is a little
If you still have Picture It! installed, would you mind checking to see
if there is a plugin named Impressionist.8bf somewhere in its folders? If
it does, which version of the program is it?
Thanks!
They were new features.
> If features were more in the category of "tweaks and bug
> fixes", which is where most software packages ultimately reach, then I would
> expect cheaper upgrades.
Nope. Not tweaks, big deal new stuff.
[snip]
WELL! I already love Win XP (and I came offa Win 2K Pro so you'd think
it's no biggie, but it's swwwwwwwwwwwwwwwwwweeeeeeeeeeeeeeet) but... I
don't know how the hell Picture It landed on this here laptop but ... how do
I say this... what's the word I am looking for... oh yes... it SUCKS.
Cripes. Pay the babysitter and send it home, the kids are old enough to take
care of themselves!
Nope, sorry, no Impressionist, you are still gonna have to go find Image
Composer... ;-))))
Sally