Bellsouth "service"--can't fix my problem
Tony
no one seems capable of resolving. I post this here as a plea for someone
who may have some knowledge or influence at Bellsouth to please help me out.
In April I moved. I cancelled my DSL service (since it wasn't available at
my new location) and then moved my phone number to my new location. I did
this through both Bellsouth FastAcess and Bellsouth telephone. After
arriving at the new location, I found out that (apparently) my DSL
cancellation had not been properly submitted. The net result--after all of
these months the Bellsouth computer systems think I still have DSL.
Although I have gotten the billing side of this resolved, since their
systems show me as having DSL I cannot actually order DSL service or check
on availability! Every time I try to call to check on availability I'm told
"you already have it." I explain the above to them and am told "OK, we'll
fix that for you." Unfortunately, it never gets fixed! When I wait a few
weeks and call in again to check on things, the problem persists. I haven't
had DSL service for 6 months yet according to their system I do.
I hadn't been extremely concerned about this since I knew that at my new
location facilities did not exist for Bellsouth (or anyone else) to provide
DSL. Now however the facilities do exist--or at least they're scheduled to
come online 10/15. How do I know this? Twice in the past week Bellsouth
has called me to tell me this and to invite me to place an order. When I
try to take them up on this I am told "woops, you can't order--you already
have service!" (Never mind that that's technically impossible if service is
just now coming available.)
I've talked with three supervisors in the Oak Ridge, TN, call center about
this in the last few days. Each of them told me something different about
how to resolve this, and each of them said that the other one didn't know
what they were doing/talking about. I kept extensive notes due to my
frustration with thisongoing problem. Net effect--problem still not
resolved.
The worst part is that each of the above supervisors told me that they do
not have a supervisor for me to talk to. If I wish to ask for further
assistance or even register my concerns I have to send U.S. mail to the CEO
of Bellsouth--Dwayne Ackerman. I'm sorry for being pessimistic, but I doubt
that he'd be very concerned about my plight.
If anyone can assist with this or even offer a suggestion on how to resolve
this, please let me know. No one else offers residential DSL in my area,
and even if they did, they wouldn't be able to set me up since the
information Bellsouth would provide them about my line would be inaccurate.
Tony
(near Pensacola, Florida)
Andy Houtz
Send the following info to us at t...@corp.bellsouth.net and we will take a
look.
Full Name
Old DSL account number
Old username
New number you want DSL on
Phone contact number
Email address
Thanks.
--
Andy Houtz
BSIS TSG Manager
"Tony" <nos...@pittarese.com> wrote in message
news:LA1x7.36090$WX5.1...@e3500-atl2.usenetserver.com...
Allen Barnett
>
> ...
> If anyone can assist with this or even offer a suggestion on how to resolve
> this, please let me know. No one else offers residential DSL in my area,
> and even if they did, they wouldn't be able to set me up since the
> information Bellsouth would provide them about my line would be inaccurate.
>
> Tony
> (near Pensacola, Florida)
***
YES - You have plenty of time to go to Court and Change Your
Name. Then - and only then - BellSouth will recognize you as a
NEW potential customer and will strive really hard to get your
business. They will give you: 1) Discounts. 2) a free Modem.
3) Web Certificates. 4)free Installation 5) etc. That IS your
ticket! This is your only path to satisfaction.
Once you have service under your NEW name - you can call
BellSouth and have your Name changed back. At least you are not
trying to avoid paying your bill - it seems you are trying to pay
them more. I hope this helps.
Less - you might try to navigate the Voice Mail system
differently. Hint -- never press a number -- and some really old
representative will get your call ... ie., stay on the line for a
while ... . They know extensions that have never been assigned
pre-programmed menu button numbers. Then - explain your
situation - like you did here.
BellSouth Wants Your Business ... or so they say.
--
Allen Barnett
Lawrenceville, Georgia
Kenneth Kirksey
<nos...@pittarese.com> wrote:
> If anyone can assist with this or even offer a suggestion on how to resolve
> this, please let me know.
Having just spent a couple of weeks trying to get a problem fixed by
working with BellSouth's "service" department, and finally fixing the
problem by taking matters into my own hands, I can only offer one piece
of advice: pray. If you're an atheist or agnostic, you're out of luck.
;-)
Ken
wanna go fast
You might try another provider of DSL as BSIS does not own the hardware that you
need to connect to. Earthlink, AOL, DirecTv, etc.
"Tony" <nos...@pittarese.com> wrote in message
news:LA1x7.36090$WX5.1...@e3500-atl2.usenetserver.com...
: Since April I have had an ongoing problem with Bellsouth FastAccess DSL that
:
:
:
:
:
Fred A. Murphy
On 10-Oct-2001, "Tony" <nos...@pittarese.com> wrote:
> If I wish to ask for further
> assistance or even register my concerns I have to send U.S. mail to the
> CEO
> of Bellsouth--Dwayne Ackerman. I'm sorry for being pessimistic, but I
> doubt that he'd be very concerned about my plight.
Surprisingly, that may be the *exact* solution.
When you waste some $1000 an hour executive's time by having him have to
personally sign for a registered letter, it's often amazing just how fast he
can put your problem on the desk of someone who can solve it for you, on
about ten minutes' notice--or else.
--
The Creation of the Universe was made possible by
a grant from Texas Instruments.
-from "The Creation of the Universe" on PBS
Tim S. Harbison
couple of years ago (wow, has it been that long).
After much hand wringing and trying to explain things to morons, I found the
solution that worked for me. Since you're talking about Bellsouth, it
should work for you as well.
Call and file a formal complaint with the public utilities commission in
your state.
They will contact Bellsouth, and before too long, it WILL be resolved. Once
the PUC gets involved in a complaint, if it's not fixed within a certain
amount of time (generally speaking) the utility gets nailed with a fine.
Something they'd rather avoid.
Luck,
Tim
"Tony" <nos...@pittarese.com> wrote in message
news:LA1x7.36090$WX5.1...@e3500-atl2.usenetserver.com...
Brent Law
Duane Ackerman's e-mail is either dack...@bellsouth.com or
duane.a...@bellsouth.com. Send it to both. I *never* call BS CS--it's
a total waste of time.
After e-mailing Duane Ackerman's office, I had someone on the phone within
the hour. And while they can't seem to get past the bumbling bueuracracy
(and rampant incompentency) they've created, your problem(s) are elevated to
a higher level.
Good Luck!
Brent
"Tony" <nos...@pittarese.com> wrote in message
news:LA1x7.36090$WX5.1...@e3500-atl2.usenetserver.com...
SteveC
that on Oct 15, you call Tech support and tell them you are having trouble
with getting DSL working. Do you still have your modem, etc. Just tell
them you transferred service when you moved. Act surprised when they say it
is closed. In other words, lie through your teeth; it is the only way to get
through. If you don't succeed, call back and get someone else. There are
some good guys in Tech support, some of whom even know what they are doing.
"Tony" <nos...@pittarese.com> wrote in message
news:LA1x7.36090$WX5.1...@e3500-atl2.usenetserver.com...
Donald R. Keating
situation.
I'll say this about BS ADSL service, it's consistent. I have yet to
have them solve the first problem for me. Zilch, never have they done
anything helpful for me. Every problem I've had either fixed itself
or I eventually fixed.
My only consolation is the ADSL service has worked great so haven't
had to go through frustration of calling "support".
I have yet to meet a "support" person that knew anything past their
"greeting" speech. Once they get your phone number and ask you what
your trouble is they're finished except to tell you they don't support
"that".
Usually don't call them but, decided a few minutes ago to give them
another try and this message is the result.
Thanks, for letting me vent my frustration.
CU,
>don<
Donald R. Keating
DBS Company - Columbia, SC
Phone/FAX 803-731-0328
www.dbscompany.com
"SteveC" <scon...@bellsouth.net> wrote in message
news:dwkx7.42751$WX5.1...@e3500-atl2.usenetserver.com...
Tony
interesting to see if it gets any results. I have a copy of the letter as
well which I'm contemplating/planning to mail to the Florida Public Service
Commission in case that will help any.
Tony
"Brent Law" <b...@b.com> wrote in message
news:9Qhx7.13674$Xj1.1...@e3500-atl1.usenetserver.com...
Stray Cat
>Thanks for this address. I emailed Duane just a few minutes ago. Will be
>interesting to see if it gets any results. I have a copy of the letter as
>well which I'm contemplating/planning to mail to the Florida Public Service
>Commission in case that will help any.
Won't help, not in Florida anyway. They'll tell you that internet service is
unregulated and not within their realm.
David Ross
them they place an order with BSFA. Thus these will not work either. And
I'm betting AOL is the same.
Tony
hasn't been received. I went ahead and sent it again to the address you
gave me t...@corp.bellsouth.net and I also went ahead and sent that to you
directly (if the address you have listed here is a valid one).
Thanks for your offer of help. I'm hopeful this can all be worked on.
Tony
"A Houtz" <aho...@bellsouth.net> wrote in message
news:3BC7B969...@bellsouth.net...
> Tony,
> I have not recieved your email to the TSG with the requested information.
I
> guarantee the TSG can solve your problems. I do not say this knowing you
emailed
> Duane, but because the TSG has handled many of the tough problems reported
in
> this newsgroup and we have the reputation of getting the job
done...always.
> However, I can't work with you until I get your email and actually get to
work
> in the morning! We'll got it solved. Thanks.
> Andy Houtz
> BSIS TSG Manager
>
Tracker
Some times there is resolve by doing so, but it's like going to a Lawyer
everytime you have a conflict with someone. You don't need to go to the
utilities commission to get things done. If you can't get help on the
first level, escalate the problem to a manager (get name, and number), and
you will get results.
"Tim S. Harbison" <ti...@nospam.writeme.com> wrote in message
news:Dpfx7.2674$Y8.21...@newssvr28.news.prodigy.com...
Tracker
"David Ross" <d...@davidrossconsultant.com> wrote in message
news:3BC66DC0...@davidrossconsultant.com...
user...@bellsouth.net
what street address they show you have service.And when it was installed at
that address.
"Tony" <nos...@pittarese.com> wrote in message
news:LA1x7.36090$WX5.1...@e3500-atl2.usenetserver.com...