DSL expert needed

yawn

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Apr 23, 2000, 3:00:00 AM4/23/00

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Ok,here's my promblem. I've got DSL connected, but I'm going extra slow
(53 kbs) according to computingcentral.com I've called the tech support
at my ISP, Innercite, and they are not returning my calls. I'm thinking
of firing them but that's another story. Anyways, here's what I got, a
SpeedTouch Home modem, Kingston PCI Fast (yeah right) ethernet adapter,
win 95, and IE 5.01. I think the promblem is that I can't ping the modem,
at 10.0.0.138, but I'm not sure how to fix it. The reason I want to be
able to ping it is because I want to go to the local website to configure
it. It's weird but true. Any help would really, really be appreciated.

--
Posted via CNET Help.com
http://www.help.com/

Brae R

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Apr 23, 2000, 3:00:00 AM4/23/00

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You don't need an expert, just someone born before yesterday. Nuf'said.
yawn <san...@techemail.com> wrote in message
news:sg6jpt...@corp.supernews.com...

Brae R

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Apr 23, 2000, 3:00:00 AM4/23/00

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yawn <san...@techemail.com> wrote in message
news:sg6jpt...@corp.supernews.com...
> Ok,here's my promblem. I've got DSL connected, but I'm going extra slow
> (53 kbs)

kilobits or kilobytes?

> according to computingcentral.com I've called the tech support
> at my ISP, Innercite, and they are not returning my calls. I'm thinking
> of firing them but that's another story. Anyways, here's what I got, a
> SpeedTouch Home modem, Kingston PCI Fast (yeah right) ethernet adapter,
> win 95, and IE 5.01. I think the promblem is that I can't ping the modem,

Windoes 95 A, B, or C (or OSRx)?
Static [internal] IP set on the NIC? Try 10.0.0.anything-but-138 and
255.255.0.0 for Subnet Mask

> at 10.0.0.138, but I'm not sure how to fix it. The reason I want to be

Sound like TCP/IP is corrupt. I would uninstall and reinstall all network
components. Say NO to version conflicts. And eliminate any firewall s/w and
Automatically Detect Setting under Internet Options

> able to ping it is because I want to go to the local website to configure
> it. It's weird but true. Any help would really, really be appreciated.

Just remember, tampering with the modem and getting it into a state you
cannot return from is pretty much a condition for which any Internet
provider will not help you. Your ISP is not in the business of training you.

yawn

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Apr 24, 2000, 3:00:00 AM4/24/00

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I tried all that, it didn't help. Kilobytes. Windows 95 B. Why 10.0.0.138
you might be wondering, it's the modem's default IP address. Yes, I tried
others, it failed. I not worried about the configuration, becauset there
is a button that "restores defaults". Any more suggestions??? Hey, since
my last question, I emailed Innercite about a refund and saying that I
would blast them on message boards, and they called in an hour folks,
seems like they'll send Pac Bell to check the promblem. LOL. Still, I'd
like to one up them before hand, thanks in advance!!! :)

new_...@email.msn.com

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Apr 24, 2000, 3:00:00 AM4/24/00

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Whats the MAX speed for your DSL service? 53KB(*8=424Kb) is above the
minimum speed they must give you by law(386Kb). PacBell advertises
386Kb-1.5Mb for a basic DSL plan and you are a little on the low side. Uhm,
I don't think you can ping your own modem. Try a website you accurately get
some results!

(Bytes are eight bits!)

yawn

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Apr 25, 2000, 3:00:00 AM4/25/00

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> Hey, new_user, that's the connection speed. Download speed is 7.1 kbs.
Then maybe I meant bits. Trust me when I say, slow, I mean, cnet.com
takes a little time to show up!!! Go to computing central to see what I
mean. SPeed test show your speeds. I checked others too. All acurate to
the number at computingcentral.