SBC-DSL Problems
Edie
supposed to and wreaked havoc with my computer even though I was told
it would work just fine on my Windows 98 PC. I have several documented
pages of complaints and contacted tech supports on many occasions and
never got the help I needed. Finally after fighting with it for the
contract year, I went with another provider. However, I cannot get all
of SBC's encryption out of my computer and will now have to pay to
have a professional fix my computer. Also for the last 2 weeks of my
contract with SBC I was not able to send e-mail due to some problem
THEY were having. When I contacted their billing office I was told
that I could not get a refund because the e-mail was not part of their
DSL. However, that is what I am now having problems with. My Outlook
Express is "provided by SBC Yahoo DSL" and the script host still
searches for SBC's software. Over the past year I spent countless
hours in the process of trying to get my computer to work properly
after installing the SBC software. My website communication suffered
and so did my income from the website. The DSL that SBC provided was
worse than any dial up I ever had. I know that locally others have had
similar experiences and was wondering if a class action suit was in
the works, or could be started?.
Neil W Rickert
Hash: SHA1
ed...@designs-by-edie.com (Edie) writes:
> However, I cannot get all
>of SBC's encryption out of my computer and will now have to pay to
>have a professional fix my computer.
What encryption is that?
I have been using DSL from SBC for several years, and I have not come
across anything that would fit your description.
> Also for the last 2 weeks of my
>contract with SBC I was not able to send e-mail due to some problem
>THEY were having.
Is there some particular error message you are getting? It's strange
that I have not heard of such a problem.
> My Outlook
>Express is "provided by SBC Yahoo DSL" and the script host still
>searches for SBC's software.
The last time I checked, Outlook Express was provided by Microsoft.
Sure, it might have been "customized" during the SBC install.
Just uninstall all of the SBC/Yahoo software. You can manage without
it.
> Over the past year I spent countless
>hours in the process of trying to get my computer to work properly
>after installing the SBC software. My website communication suffered
>and so did my income from the website. The DSL that SBC provided was
>worse than any dial up I ever had. I know that locally others have had
>similar experiences and was wondering if a class action suit was in
>the works, or could be started?.
I don't know what sort of problem you are having. Perhaps your phone
line is bad, causing unreliable DSL service. Still, from the
problems you describe, it sounds as if you have some sort of spyware
or other malware problem. I suspect that you are blaming SBC for
problems that have other causes.
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NormanM
> A years ago I signed up with SBC's DSL. It did not work the way it was
> supposed to and wreaked havoc with my computer even though I was told
> it would work just fine on my Windows 98 PC. I have several documented
> pages of complaints and contacted tech supports on many occasions and
> never got the help I needed. Finally after fighting with it for the
> contract year, I went with another provider. However, I cannot get all
> of SBC's encryption out of my computer and will now have to pay to
> have a professional fix my computer.
There is no SBC "encryption". However, if you installed the SBC software,
you would have to uninstall it. I never installed it in the first place;
none exists on my computer. Which is running Windows Me, and not having any
DSL problems.
> Also for the last 2 weeks of my
> contract with SBC I was not able to send e-mail due to some problem
> THEY were having. When I contacted their billing office I was told
> that I could not get a refund because the e-mail was not part of their
> DSL. However, that is what I am now having problems with. My Outlook
> Express is "provided by SBC Yahoo DSL" and the script host still
> searches for SBC's software.
There are ways to remove the SBC customization from the mail client, and
there are settings to change so the mail client won't try to invoke the SBC
dialer.
For the branding, try this:
http://insideoe.tomsterdam.com/faqs/how.htm
Or just Google on "outlook express branding".
For the connection settings, there are about three places to look. Just
navigate the Windows menus. Look for DUN settings, or the "Connection" tabs.
> Over the past year I spent countless
> hours in the process of trying to get my computer to work properly
> after installing the SBC software. My website communication suffered
> and so did my income from the website. The DSL that SBC provided was
> worse than any dial up I ever had. I know that locally others have had
> similar experiences and was wondering if a class action suit was in
> the works, or could be started?.
I don't know if there is one underway. I suggest that you consult with a
attorney; he would be able to find out fairly quickly if such a suit exists,
if you having standing to join, or if you have standing to sue. IANAL, so I
am not in any position to offer more legal advice than that.
--
Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint
David Efflandt
Apparently you never heard of the SBC forums at http://www.dslreports.com/
now also http://www.broadbandreports.com/ which is the best place to get
tech help for any SBC problems.
Did you properly "uninstall" the SBC software, or simply remove the
directories (bad idea). If the latter, maybe you need to do some
registry house cleaning.
The Win98 PC I originally used to register 1/2002 worked fine with SBC
adsl (5360 modem), until its hard drive died for other reasons. Later
after installing SBC software on my Win98se laptop to re-register after a
move, I then uninstalled all the SBC software except Enternet300 and the
Yahoo browser title bar. But I never used or even configured OE because
it was a worm magnet.
What "SBC encryption" are you referring to? SBC software is not even
required to use their services. I typically use Linux for SBC PPPoE, mail
and newsgroups. And I recently set up and registered my boss' SBC Yahoo
DSL without even opening the CD. So maybe you just have stale registry
entries if you removed the software improperly.