TelephonyWorld Newsletter Jan. 99
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TelephonyWorld.com Newsletter
Issue 2, Vol. 4 - January 24, 1999
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Welcome to another issue of the hottest newsletter dedicated to the telephony
and communication industry. Sponsored by Brooktrout Technology. Send a copy to
your colleagues
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Welcome to all of our new subscribers! Remember, it's easy to give us your
feedback. You can reply directly to this posting. Feel free to toss out a
question or topic and we'll post it in an upcoming issue for all of our
subscribers to address in a threaded discussion.
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This issue is being sponsored by Brooktrout Technology!
Brooktrout's IP Telephony product line includes a suite of
standards-based software and hardware products for systems and services
for the Internet Telephony market. The product line includes software
developers kits and boards that enable system vendors to develop
standards-based IP Fax and IP Voice solutions in a common software and
hardware environment.
Brooktrout introduces the TR2001, the Intelligent Platform for IP Telephony
Applications - http://www.brooktrout.com/p_info/ip_tel/tr2000/tr2001_spec.htm
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In this jam packed issue:
1. Reader Questions
- Need IP Telephony help in UAE (united Arab Emirates)
- Terminating minutes in the Middle East
2. New! Reseller Tips - Check out weekly quick tips to improve system
performance and help with installations
3. Success Stories! Learn how others are deploying Solutions.
- Finance Research Company Utilizes E-Mail Management Solution To Improve
Customer Service and Operational Performance
- Full-service marketing firm improves customer satisfaction and increases
efficiency
- How do you manage 18,000 to 25,000 faxed pages per month?
- Technology training and consulting firm in Dublin, OH cures "message
overload"
- Wisconsin's Racine County Human Services Department Serves Up Solution
- California Vendor Handles Rapid Growth by Ramping Up Its Call Center
- Kansas-Based Company Gets a Handle on Critical Document Management
4. This weeks hot industry news
- WREN DATA LTD. TAKES FIRST IRELAND-BASED CUSTOMERS LIVE
- GM Voices’ Alliance Partner Program Enables Telecom Dealers to Increase
Profitability
- Launch of DSL Service Provides Fast Reliable Service at an Affordable Rate
- Applied Learning Systems to Provide Training For 2000 at Ameritech
- IDT Signs Agreement with Mid-Eastern PTT
- Nationwide competitive local exchange carrier bundles Internet access with
local and long distance voice services
- SOSINC and Solectek Announce Successful Wireless Voice Over IP Test
- Net2Phone to Launch Internet Shopping Portal Powered by IP Telephony
5. TW News - We're looking for success stories! - Send them to
suc...@telephonyworld.com
Have you seen what others have been saying about TelephonyWorld? Read the
feedback at http://www.telephonyworld.com/guestbook/guestbook.html and add
yours
Send your news and press releases to ne...@telephonyworld.com and include photos
when possible
==================================
>>1 - Reader Questions
> Thanks for the newsletter, which I find most interesting.
I live in Dubai at the moment, and have only just come across telephony. I use
Delta3... or I did until a couple of weeks ago.
UAE (united Arab Emirates) permits one ISP. This is a state controlled one,
which has a proxy server. They block all telephony software... we users have to
dial abroad thro the state telephone lines at quite exhorbitant costs. The
costs are so high that that is the primary reason for my subscribing to Delta3.
Is there any way round this that you can suggest? I have a large family in UK.
I need to keep in touch with them. Is there any suggestion that you might have?
Is there any organisation that you know of who might be able to help?
Let me know, please. Tom langley tom.l...@usa.net
> I would like to know if you have at your company any interest in
terminating minutes in the Middle East areas. Especially in Lebanon and
surrounding Countries ?
Michel Arnault
President
Faw International, Inc. faw...@hotmail.com
>>2 - New! Reseller Tips - Check out weekly quick tips to improve system
performance and help with installations
This week
The Problem:
Sometimes you have a user that needs to be mobile. You can give them a
desk phone and a cell phone, but this can cause problems. With 2 phones
come 2 numbers and 2 voice mailboxes.
Get these tips at http://www.telephonyworld.com/training/teletips/index.htm
>>3 - Success Stories! Learn how others are deploying Solutions.
> Finance Research Company Utilizes E-Mail Management Solution To Improve
Customer Service and Operational Performance
When Wall Street on Demand -- a research service company who sells financial
information to investors via phone and fax service - took its business to the
Internet a few years ago, the company watched in amazement and some trepidation
as the e-mails began pouring in. In the following months, the volume of
incoming e-mails grew at an explosive rate, shooting up to a couple hundred
messages a day.
Full Story --> http://www.telephonyworld.com/success/wallstod.htm
> Full-service marketing firm improves customer satisfaction and increases
efficiency
O’Sullivan Communications, Inc. is a full-service marketing firm specializing
in developing advertising and public relations campaigns for small- to mid-size
businesses. Keeping in touch with clients is imperative in advertising and
public relations and at O’Sullivan Communications, something more than an
answering machine was needed to stay informed and make clients feel secure.
Full Story --> http://www.telephonyworld.com/success/osulvan.htm
> How do you manage 18,000 to 25,000 faxed pages per month?
Carfax had a fax server system in place, but was unhappy with its performance
and the support that came with the product. Employees at Carfax were too,
evidenced by their continued reliance on stand-alone fax machines to take care
of business. Employees spent hours daily standing at fax machines to send out
reports to car dealerships.
Full Story --> http://www.telephonyworld.com/success/carfax.htm
> Technology training and consulting firm in Dublin, OH cures "message
overload"
Over the last several years, Babbage Simmel has grown at a
rapid rate and recently they began to experience message overload. " We had
calls constantly coming into our receptionist, who spent almost all of her time
directing callers to the correct extension," Rick Haggard, Babbage Simmel and
Associates Director of Operations said. "On top of all the calls we were
receiving, we were inundated with faxes coming and going.
Full Story --> http://www.telephonyworld.com/success/babbage.htm
> Wisconsin's Racine County Human Services Department Serves Up Solution
Until about four years ago, each site used its own separate
phone system. However, with employees occupying so many different buildings and
offices throughout the county, the department discovered that it desperately
needed a unified system. Employees were wasting a lot of time trying to connect
to each other, not to mention the frustration the public felt when trying to
call the right place.
Full Story --> http://www.telephonyworld.com/success/Racine.htm
> California Vendor Handles Rapid Growth by Ramping Up Its Call Center
As Ramp Networks continued to grow, it began to receive more
and more calls to its call center from both VARS and end-users. To begin with,
Ramp Networks had only a simple telephone system with voice mail. The phone
rang five or six times and if the engineers were unable to take the call, the
caller would be sent to voice mail, Roger Cummings, Ramp Network's Director of
Technical Support said. The engineer's goal was to try to return those calls
within a couple of hours, but there was no mechanism in place to ensure this,
Cummings added.
Full Story --> http://www.telephonyworld.com/success/Rampnet.htm
> Kansas-Based Company Gets a Handle on Critical Document Management
For years, Koch Industries had been relying on a variety of
methods, including the U.S. Post Office, to get critical documents to
customers and suppliers. You name it, and Koch Industries sent it
out-invoices, bills of lading, ship notices, purchase orders, and more.
Admittedly, many of those methods were a bit slow and user-intensive, and,
therefore, costly. In fact, when the company analyzed the cost of
mailing just one simple document to just one customer or supplier, the
results were surprising.
Full Story --> http://www.telephonyworld.com/success/kochind.htm
>>4 - This weeks hot industry news
> WREN DATA LTD. TAKES FIRST IRELAND-BASED CUSTOMERS LIVE WITH THE ALL-IN-ONE
COMMUNICATIONS SERVER FROM INTERACTIVE INTELLIGENCE
CASTLEROY, LIMERICK, IRELAND - Wren Data Ltd, the Irish Distributor for the
computer telephony platform known as Enterprise Interaction Centre(r) (EIC),
announced today the successful installation of EIC at Pervasive Software
Ireland and O'Callahan Insurance companies. Full Story -->
http://www.telephonyworld.com/pressrm/wreni3.htm
> GM Voices’ Alliance Partner Program Enables Telecom Dealers to Increase
Profitability by Offering Professional Recordings With Phone Systems
ATLANTA -- Telecom dealers can increase their profit on every sale by joining
GM Voices’ Alliance Partner Program, a new reseller opportunity that enables
dealers to offer professional voice recordings as a value-added service to
their customers. Full Story -->
http://www.telephonyworld.com/pressrm/gmvoices.htm
> InterAccess Offers DSL Solution for Small to Mid-sized Businesses in Chicago
CHICAGO - InterAccess, the largest independent Internet Service Provider (ISP)
in Chicago, today announces the launch of Digital Subscriber Line (DSL) service
to its downtown customers. The new services, DSL-OneTM and DSL-LANTM, offer a
competitive advantage to small and mid-sized businesses in Chicago by providing
high-speed Internet access at an affordable rate via standard phone lines. Full
Story --> http://www.telephonyworld.com/pressrm/interaccess.htm
> Applied Learning Systems to Provide Training For 2000 at Ameritech
Minneapolis, MN Applied Learning Systems Inc. (ALS), developer of MasteryPOINT®
Learning Systems, is pleased to announce that it has been chosen by Ameritech
to be the provider of data communication technical training and certification
for the Ameritech Data Certification Program. ALS will provide computer-based,
self-paced, technical instruction for 2000 sales account executives, telephony
VARS, product marketing representatives and managers, and the Ameritech data
groups.
Full Story --> http://www.telephonyworld.com/pressrm/alsameri.htm
> IDT Signs Agreement with Mid-Eastern PTT
HACKENSACK, NJ and MUSCAT, OMAN - IDT's (NASDAQ: IDTC) Net2Phone today
announced that it has entered into an agreement with the GTO, the sole provider
of telecommunications services in the Sultanate of Oman, to provide IDT's
PC-to-phone and phone-to-phone services to its customers in Oman. Full Story
--> http://www.telephonyworld.com/pressrm/idtgto.htm
> MGC COMMUNICATIONS LAUNCHES HIGH-SPEED DATA SERVICE USING PARADYNE'S
HOTWIRETM MVL SYSTEM
Atlanta, GA - MGC Communications, Inc., a competitive local exchange carrier
(CLEC) with 40,000 small business and residential lines installed throughout
the US, announced today that it is expanding its
service offering with high-speed Internet access. The service offering,
based on Paradyne's Hotwire MVL systems platform, is capable of scaling
rapidly to provide high-speed connections to thousands of users over a wide
range of speeds. Full Story -->
http://www.telephonyworld.com/pressrm/mgcpara.htm
> SOSINC and Solectek Announce Successful Wireless Voice Over IP Test
Sioux City, IA - Sensible Office Systems, Inc (SOSINC) and Solectek Corporation
announce the successful testing of SOSINC’s Voice Over IP using Solectek’s long
range wireless Ethernet bridges. Full Story -->
http://www.telephonyworld.com/pressrm/sostest.htm
> Net2Phone to Launch Internet Shopping Portal Powered by IP Telephony
New E-Commerce Portal, EZSurf, to start with over 1,000,000 users --
Further globalizes the Internet with services aimed directly at aiding
international users to complete online sales
HACKENSACK, N.J.- IDT's (NASDAQ: IDTC) Net2Phone today announced that it will
launch the first web shopping portal powered by Internet telephony. The new
site, EZSurf(TM) (www.ezsurf.com), will integrate voice, graphics, and
eventually video and push technology to enhance the online shopper's
experience. Full Story --> http://www.telephonyworld.com/pressrm/idtportal.htm
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