Mar 26, 2021, 12:00:00 AMMar 26
I know almost nothing about telecommunication, and google also did not result in much details about "call forwarding" technology.
My question is, is it possible, say, after A called B, and B call forwarded the call to C, and then B is NOT involved in the loop anymore? In other words, A is now "directly" connected to C, and B is NOT in the loop and is impossible to record the conversation. Even better, B won't be charged for the minutes of the conversation between A and C because B is NOT in the loop anymore.
The reason I am asking this is that, it is one of the possible solutions of my startup business in language interpreting service. A typical scenarios is that, a nurse in a clinic encountered a Spanish speaker who does not understand English well, and the nurse called my business asking for a Spanish interpreter, then my business will forward the call to a language interpreter (selected in real time from available Spanish interpreters on my online platform). In this scenario, I want myself be out of the loop once the call from the nurse is forwarded to an interpreter, so that I do not need to deal with HIPAA compliance issue anymore. The conversation between nurse and Spanish patient is protected by HIPAA, so I want myself be out of it, i.e. there is NO way for me to record the conversation. (Assuming I do have other methods to record the minutes of the conversation, so that I can charge the clinic by minutes).
I checked the call forwarding solution of Twilio, but obviously their solution allows me to record the conversation (after call forwarding), which means I must be still in the loop after "call forwarding" and they charge me by minutes of the conversation (i.e. charge by duration). Is there something that I can get myself OUT of the loop after call forwarding? It may not be called "call forwarding", maybe some technique that I am not aware of?
I would really appreciate if someone can point me to a direction, or let me know that the solution I want actually does not exist.
Thank you for your time and attention.