Personal Number
mariska rouwendal
I've heard of a service called: "personal/one number".
This must be a service where the customer has one
number where he can be reached wherever the customer
is (mobile, fixed etc.). I find this very interesting.
Is there anbody who knows something about such a
service and could you please give me some more
background information. Thanks in advance.
Mariska
*** Posted from RemarQ - http://www.remarq.com - Discussions Start Here (tm) ***
Steve Lenaghan
number for a set ring time then goes on and on and on. Our answering
service is at the end of one such stack and the callers are so
frustrated and ask us why we didnt answer sooner.
It needs a lot of work.
David Quinton
wrote:
We've had highly-succesful PNs here in the UK for quite a few years!
See uk.telecom NG for more...
--
David Quinton - The Business Organisation Ltd.
(but I speak only for myself; and that's E&OE!)
WWW <http://www.almac.co.uk/dating/dating.htm>
Tony Pelliccio
> On Fri, 12 Feb 1999 09:41:26 -0600, Steve Lenaghan <sw...@prairie.ca> wrote:
>
> >Its no good, its a form of stacked call forward no answer. It tries a
> >number for a set ring time then goes on and on and on. Our answering
> >service is at the end of one such stack and the callers are so
> >frustrated and ask us why we didnt answer sooner.
>
> "follow-me" call forwarding service, where the called party can dial into
> the system, change the order of the numbers to be tried or specify a single
> number that is valid until further notice.
The problem is that most U.S. telephone companies overprice Remote Call
Forward so that nobody in their right mind, especially a business user,
would want to use it.
It still amazes me what the LEC's get away with in the U.S.
Tony
Steve Lenaghan
phones in sequence before it comes to us. We dont seem have the ability
to set the system to remotely change termination number. The Telco
likes the reconfigeration charges too much to let us do it. The telco
also charges by the minute for the service.
Our new voice mail/paging system will let us sell following with more
flexability.
Ron Kritzman
>
> Good afternoon,
>
> I've heard of a service called: "personal/one number".
> This must be a service where the customer has one
> number where he can be reached wherever the customer
> is (mobile, fixed etc.). I find this very interesting.
> Is there anbody who knows something about such a
> service and could you please give me some more
> background information. Thanks in advance.
A number of companys have tried this, though with limited success.
(Including a company with which I was heavily involved.) The problem
is the per/minute charges. Nobody wants to pay them. Here's how it
works:
A caller dials the subscriber's "one nuber". The system querys its
database and finds out how to handle the call. If the call is to be
directed elsewhere, the system picks up an outdial trunk, dials, and
switches the call through. Since the one-number system made a call,
the system owners have to pay for that call, and therefore the
subscriber has to pay for the call.
Even if its only a few cents per minute, the subscriber thinks he is
paying for incoming calls. So after a while he tells his callers,
"Here's my home numnber. Use it in the evenings so I don't have to
pay the for the minutes. And here's my cell number - why should I
pay both charges? And here's my office..." Once you've blown the
One-Number concept, One_Number becomes one MORE number in the
confusing list of home, cell, pager, work, fax and moms' house.
The system is also a magnet for every deadbeat and scam artist who
wishes to take his calls live, but hide his identity and location.
And you know how well those people pay their bills. This forces the
operators of the systems into demanding prepay, or into credit
checking and security measures which scare off a lot of potential
customers.
Too bad, too. Because the systems work well and are VERY
convenient. I used one myself for a long time.
Ron
Bob Katz
(mariska rouwendal) wrote:
>I've heard of a service called: "personal/one number".
>This must be a service where the customer has one
>number where he can be reached wherever the customer
>is (mobile, fixed etc.).
I designed the user interface for services like this that have been deployed
by GTE. One service is called InContact and is available in some parts of
California and Texas, I believe. The other service is called Enhanced Call
Forwarding and I think it's just been tariffed in Hawaii.
To help solve the problem of customers having to pay for lots of junk phone
calls, the services have call acceptance lists built into them, so that
customers can have calls forwarded only if the callers' phone number is on
the list. They also allow customers to activate a caller access code. If a
caller's phone number isn't on the acceptance list, then the call will still
be forwarded if the caller enters a valid code.
Bob Katz
Human Factors Consulting