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ANI/DNIS not showing up in IVR Trace
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Jimmy N.
Aug 14, 2002, 11:46:22 PM8/14/02
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Hello, we are running into a strange problem with our conversant IVR
v7. We are noticing that sometimes the ANI and DNIS are not sent.
From the trace file, I see that a correct call will have the following
information:
v7. We are noticing that sometimes the ANI and DNIS are not sent.
From the trace file, I see that a correct call will have the following
information:
Using ANI of (1231234567)
08/14 17:38:31 Using DNIS of (5444)
08/14 17:38:31 Added node for (285)
08/14 17:38:31 Calling Name=(1231234567)
08/14 17:38:31 Called Num=(5444)
08/14 17:38:31 Domain=(5444)
08/14 17:38:31 UData=NULL
Sometimes, i'll see the log without the ANI and DNIS. Here is the
incorrect information. Notice that "Using ANI of" and "Using DNIS of"
are not present.
08/14 17:38:31 Calling Name=(1231234567)
08/14 17:38:31 Called Num=(5444)
08/14 17:38:31 Domain=(5444)
08/14 17:38:31 UData=NULL
any ideas?
thanks,
Jimmy
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