My @home experience
Richard Johnson
an Installer back in 1973. Worked my way up through Regional Engineer,
employed by Cox, Harte Hanks Cable, and American Cablesystems, and am now a
Communications Engineer for a major metropolitan City. I also am a
Microsoft Certified Systems Engineer, (MSCE, MCP +I).
I decided to try the @home service to see what the real download speed,
upload speed would be and if it was good switch from my existing ISP
permanently. I have a small home network that consists of a Training PC,
with WinNT 4 Server, service pack 5, and 2 game PC running Win 98, SE.
When I called and made the appointment, I told the Customer Service
Representative (CSR) that I would install a second NIC, and put in a hub so
they could complete the installation. The CSR told me that it would not be
necessary, because they would be using the USB for the connection. So, I
went out and bought the USB cable, and USB hub to accommodate their
installation.
One week later the Installer shows up (on time by the way) and says that he
will need a NIC installed. So, while he is outside doing the cable outlet
installation, I pull the working NIC out of my Training PC, and Install it
as the second NIC in my main Win 98 machine. I have to deinstall WinProxy,
as it did not like the change, but OK. The Installer finishes the outlet
installation, and starts to set up for the cable modem. I show him which
NIC is to be used, and he sets up the tcp/ip address, gateway, dns on it,
but also disables my existing dial up, and changes the machine name and
workgroup. (That torqued my screw a bit, but I let that go.) The Installer
can't get the modem working. Calls in and finds that "The modem has not
been added to the router." and "It should be working in an hour or two, but
give it until tomorrow.). So I gave it until the next day. The modem never
got a steady Online indicator, and I had no Internet access. I called the
repair line, and got someone in Seattle. He had me step through the
Installers set up, and verify things were setup correctly. They were. He
then said that he needed to send a Technician out, and the next available
date was one week later. (This is in violation of every CATV policy that I
ever encountered.) I took the scheduled date. Noting that I needed to
update my sisters hosted web site, I removed the NIC, reset up my system to
work, and reinstalled my proxy server. I moved the cable modem over to the
Training machine, used only one NIC, and set up that machine with the
address, gateway, dns, machine name, etc. The Technician showed up (Late)
and said that the modem "was not in the routers in Denver, and that we
should be up in an hour or two". Well we were not up. So the next day I
called a CSR and again stepped through the set up. Everything was OK, but
the gateway address had changed from the original Installer input, and CSR
checked address to a slightly different one. So I made the change, and
still the modem failed to go Online. I explained that the machine I was now
work upon had no other network, and was a clean Install, completely Isolated
from my local network. The CSR said that I was wrong to change machines!
That they would send someone else out, and charge me $75 for the trip. I
told him to disconnect the service, and that I would personally return the
modem. The local CATV company is about 2 miles from my house. I was then
told that the nearest place I could return the modem was 100 miles away. I
put up a bit of a fuss, and then said I could return it to a place in the
adjacent State that was 25 miles away. I did so today. By the way, I
immediately reset up the tcp/ip, and hooked the training PC back into my
network. Worked fine.
The above experience makes me glad AT&T presently does not have a franchise
in the City where I am employed. I will do my best to assure that this
experience never happens to the Citizens that employ me.
Richard Johnson
Perhaps Cox has a more qualified crew, and has more customer focus. My
opinion is that AT&T's @home crew, and customer support is poor. I will
simply go DSL. I also will give my input to assure that they do not get a
franchise in our City until they can prove that they can actually deliver
service, respond to customers in a timely fashion, and have qualified crews
to do the work. (If it is a not typical install, they sure picked the wrong
person to mess up with.)
"Baba Booey" <Hoo...@NOSPAMyahoo.com> wrote in message
news:QqWz4.52489$8k3.5...@news1.rdc1.sdca.home.com...
> Richard says:
> >>I decided to try the @home service...>>
>
> Let me tell you my @Home experience...
>
> Had Cox@Home install cable modem...Next day it went down...
> The guy was out that afternoon and got it running...
> One year later still running with no problems at all...
>
> Patience my dear man, patience...While you're waiting 60 minutes to
download
> that 3 minute MP3 on dial-up, I'll have the whole led Zeppelin box set
> downloaded...
>
> --
> ì‚“ì‚“ì‚“ì‚“ì‚“ì‚“ì‚“ì‚“ì‚“ì‚“
> I'll do the stupid thing first and then you shy people follow.
>
>
>
Baba Booey
>>I decided to try the @home service...>>
Let me tell you my @Home experience...
Had Cox@Home install cable modem...Next day it went down...
The guy was out that afternoon and got it running...
One year later still running with no problems at all...
Patience my dear man, patience...While you're waiting 60 minutes to download
that 3 minute MP3 on dial-up, I'll have the whole led Zeppelin box set
downloaded...
--
˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜˜
Resist
the way my download speeds are quite a bit better than a friend of mine gets
on dsl.
"Richard Johnson" <ri...@remove.this.tairedd.com> wrote in message
news:38d03...@news.pacifier.com...
> Well, I don't see any reason to be patient any more than I have been.
> Perhaps Cox has a more qualified crew, and has more customer focus. My
> opinion is that AT&T's @home crew, and customer support is poor. I will
> simply go DSL. I also will give my input to assure that they do not get a
> franchise in our City until they can prove that they can actually deliver
> service, respond to customers in a timely fashion, and have qualified
crews
> to do the work. (If it is a not typical install, they sure picked the
wrong
> person to mess up with.)
>
> "Baba Booey" <Hoo...@NOSPAMyahoo.com> wrote in message
> news:QqWz4.52489$8k3.5...@news1.rdc1.sdca.home.com...
> > Richard says:
> > >>I decided to try the @home service...>>
> >
> > Let me tell you my @Home experience...
> >
> > Had Cox@Home install cable modem...Next day it went down...
> > The guy was out that afternoon and got it running...
> > One year later still running with no problems at all...
> >
> > Patience my dear man, patience...While you're waiting 60 minutes to
> download
> > that 3 minute MP3 on dial-up, I'll have the whole led Zeppelin box set
> > downloaded...
> >
> > --
> > ~~~~~~~~~~~~~~~~~~~~
Boyd Williston
ISP is worse than a fair DSL ISP which is worse than a good cable ISP which
is not so good as a great cable ISP. And what I call fair you might call
good, because we use different features.
Boyd Williston
cdw...@my-deja.com
available for quite some time if ever to some of us (Something about
geographic distance from the switching station?) DSL is not an
alternative. ISDN and some of the others may be, if the price ever
gets inline, but from what I've heard the speed of most of these
(including DSL) is slower that cable. By blocking the service from
your community, you could be shafting a lot of people in the community.
I just set up an appointment to have @Home installed, and it does kind
of worry me that you (and some others have had such bad experiences,
but my option is a 56k dial up (that generally connects closer to 36-
44k) that has constant hangs, disconnects and busy signals (from
multiple providers, so I don't think it's the ISP, but the phone
company). I have hope that the problem is that your setup was rather
complicated compared to the run of the mill installation, and my simple
peer-peer network may not pose such difficulties for them.
<<snip>>
>My
> opinion is that AT&T's @home crew, and customer support is poor. I
will
> simply go DSL. I also will give my input to assure that they do not
get a
> franchise in our City until they can prove that they can actually
deliver
> service, respond to customers in a timely fashion, and have qualified
crews
> to do the work. (If it is a not typical install, they sure picked the
wrong
> person to mess up with.)
<<snip>>
Sent via Deja.com http://www.deja.com/
Before you buy.
jeff...@my-deja.com
would offer me a cable modem even if I had to burn 1 week of work and
lose 1 week of pay doing that waiting for them to install it. There
are always kinks when you are starting up. I wish I could be starting
up, instead I have to run a damn political campaign and harass every
employee at Time Warner Cable till they submit and give us cable
modems, which they won't do until we give in to all of there contract
demands, even though we pay $35.61/month for 40 channels of basic
cable, by far the highest in the Metro Detroit area. I can't get ADSL
either because I'm 18365 from a central office. I was seriously
thinking about moving just to get cable service as awesome as yours.
If I had your cable deal, I'd be calling my company everyday thanking
them for being such great cable company. You didn't have to do
anything to get a cable modem, you had it handed to you on a silver
spoon. I have to run a political campaign to run my cable company of
town. You are a spoiled rotten BROADBAND BRAT
In article <38d03...@news.pacifier.com>,
"Richard Johnson" <ri...@remove.this.tairedd.com> wrote:
> Well, I don't see any reason to be patient any more than I have been.
> Perhaps Cox has a more qualified crew, and has more customer focus. My
> opinion is that AT&T's @home crew, and customer support is poor. I
will
> simply go DSL. I also will give my input to assure that they do not
get a
> franchise in our City until they can prove that they can actually
deliver
> service, respond to customers in a timely fashion, and have qualified
crews
> to do the work. (If it is a not typical install, they sure picked the
wrong
> person to mess up with.)
>
> "Baba Booey" <Hoo...@NOSPAMyahoo.com> wrote in message
> news:QqWz4.52489$8k3.5...@news1.rdc1.sdca.home.com...
> > Richard says:
> > >>I decided to try the @home service...>>
> >
> > Let me tell you my @Home experience...
> >
> > Had Cox@Home install cable modem...Next day it went down...
> > The guy was out that afternoon and got it running...
> > One year later still running with no problems at all...
> >
> > Patience my dear man, patience...While you're waiting 60 minutes to
> download
> > that 3 minute MP3 on dial-up, I'll have the whole led Zeppelin box
set
> > downloaded...
> >
> > --
> > ì‚“ì‚“ì‚“ì‚“ì‚“ì‚“ì‚“ì‚“ì‚“ì‚“
> > I'll do the stupid thing first and then you shy people follow.
> >
> >
> >
>
>
elf...@my-deja.com
deal:free installation and I get to keep the ethernet card. When the
service rep installed my modem it only took him thirty minutes. Of
course I had to wait all day for him to show up but nevermind. And to
top it all off the modem took less than one minute to find the router.
The guy was surprised it did it that fast. Since I already had
the latest browsers on my system the computer tech told me I did not
need the @Home browser. So I did not install it. Do I miss it? No.
The only snag in the installation was the ethernet card @Home
originally supplied did not install properly in my system. As it turned
out everyone else in my area had the same problem. The rep just used
a different card in my system and I was online two minutes after he
left. However I did lose the dikettes containing the ethernet drivers.
I for one will never go back to dial up. I like downloading things so
fast there is no time for the download to be broken.
Richard Johnson
not constitute good service. Should you want to do desperate things to get
such service is irrelevant to me. Good customer service dictates that you
respond to customers without service with in 24 hours. This is a NCTA
standard! If a customer's service is out, you get it back with in 24hours.
No exceptions, no excuses. (Even if it mean calling Scientific Atlanta, and
getting a complete headend shipped in, and installed.)
As to startup difficulties, I have built several cable systems. The turn on
is done first. When we permit installation to take place, we make sure that
the system is working properly. If we troubleshoot and find the problem is
with the customers equipment, we bring in a set to demonstrate that the
system is indeed working. Obviously @home is trying to lower the standards
(and succeeding). Nothing you have said has moved me off of my stance. I
will protect my City's constituents at every opportunity. I have affirmed
and related this story to our Bureau of Franchise Management. I will make
sure that what happened to me, will not happen to our Citizens when and if
we decide to grant a franchise to AT&T to deliver Internet services.
<jeff...@my-deja.com> wrote in message news:8b1tn4$1l1$1...@nnrp1.deja.com...
> > > ~~~~~~~~~~~~~~~~~~~~
Max Cady
what kind of modem did they install? I worked with the General Instrument
and if you watch how it behaves after power up you can usually get a good
idea of what it's doing.
The GI's I worked with would power up and the red light would start to blink
very slowly. Then if it finds any digital data it will start to blink just
slightly faster, we used to call this second gear. Next thing is a fast
flash that we called third gear. In some cases it would only hit third gear
for a second and then go straight to block sync. Most of the time though it
would stay in third gear for a minute or two.
I would be willing to bet you never got out of second gear. My experiences
tell me you don't have two way communication. This was most often caused by
a little mittigation filter ( what is commonly know as a 5/13 filter ) which
was put on all the customer drops a while back to stop bad customer wiring
from letting rf pollution from back feeding into the cable lines. Problem
with this is it also blocks you from sending ANYTHING back out. So no two
way. All the guy has to do is go out to the tap and screw it off. Takes
about five minutes, but the lazy bugger will have to pull his ladder of the
truck so he's not going to want to do it.
now, if it gets to third gear and just blinks forever, that means your
account is not right. It could be the modem is not on the router ( a VERY
common problem ) or that they assigned you to the wrong subnet ( also quite
common ).
Lastly, if your neighborhood is newly upgraded it be that you still have a
450mhz tap, LE or amp somewhere in between you and the fiber optic reciever
in your node.
One more quick comment of inside wiring. When we were installing these we
were told it would NEVER work with RG-59 cable anywhere in the circuit.
While I found this to be untrue, I would still recommend all cable be RG-6.
Also, NO bullshit radio shack splitter or drop amps. This is all shit and
should be chucked. Any decent installer would have checked this stuff, but
keep in mind they pay these guys 12 bucks an hour and the turnover rate is
real high.
GOOD LUCK!!!
"Richard Johnson" <ri...@remove.this.tairedd.com> wrote in message
news:38d02...@news.pacifier.com...
jeff...@my-deja.com
So would you prefer to not be able to get a cable modem, even though
your city is charged the highest rates in the region, and everybody
else has them. What kind of "Customer Service" is that? Customer
service is so overrated!! Who cares about customer service? All I
want is a cable modem. So I guess I have a right to rage and raise
hell, since they aren't responding to my request to get a cable modem
within 24 hours. ANYBODY WHO CAN GET ADSL OR A CABLE MODEM HAS LOST
THEIR RIGHT TO COMPLAIN ABOUT ANYTHING EVER AGAIN UNTIL EVERY LAST
PERSON IN AMERICA CAN GET IT TOO!!!
In article <38d51...@news.pacifier.com>,
Richard Johnson
I do believe it was a GI modem. In any case the people that came out said
that I " was not on the router". The symptom was the power light would
come on, steady. The send light would blink, then come on steady, the
online light would blink, and the traffic light would randomly blink. Then
everything would go back to the send light blink. I would bet that the taps
here are rated at 750 MHz. The feeder that feeds me was built only 10 years
ago. I know the Engineer and he would have specified that type of tap.
They did put on a filter, and this run is built with RG 6. The filter is
installed at the side of the house, thus would be no problem for them to
access it. I have taken the modem back to them, and had them disconnect the
account. They failed to repair the problem in a week and one half. Told me
they would charge me $75 to come out because I put a "different" computer on
the modem. (The only difference was the OS, the Computer systems are
identical, and the NIC was the NIC they initially installed to.) The
problem is the lack of Customer Service, and lack of troubleshooting they
provided. I verified everything in the computer system was absolutely
functional. Gave them a "clean" and isolated system to work upon. (Verses
the Win 98 machine that had the second NIC, Proxy server, and existing dial
up ISP account.) So, at this point, they have lost me as a customer (ISP
only). The local CATV system continues to provide excellent picture
quality. So, until they can prove to me that they are able to provide
service to our Citizens in the City, I will continue to advocate that they
not be given a franchise to operate an ISP service. There are plenty of
CLEC's coming in and DSL will not be a problem for our Citizens to obtain.
They then can have their choice of ISP's, and fast connections to the
Internet.
"Max Cady" <rev...@servecold.com> wrote in message
news:sda69r1...@corp.supernews.com...
Big Snip
Richard Johnson
hell of a lot more to life than the Internet, Jolt, and Quake III Arena.
Calm down, relax. If you are in the top 40 markets, you too will have
plenty of CLEC's offering competitive rates, and fast Internet access. If
not, there is always the satellite option.
<jeff...@my-deja.com> wrote in message news:8b3k4p$5k3$1...@nnrp1.deja.com...
>
>
> So would you prefer to not be able to get a cable modem, even though
> your city is charged the highest rates in the region, and everybody
> else has them. What kind of "Customer Service" is that? Customer
> service is so overrated!! Who cares about customer service? All I
> want is a cable modem. So I guess I have a right to rage and raise
> hell, since they aren't responding to my request to get a cable modem
> within 24 hours. ANYBODY WHO CAN GET ADSL OR A CABLE MODEM HAS LOST
> THEIR RIGHT TO COMPLAIN ABOUT ANYTHING EVER AGAIN UNTIL EVERY LAST
> PERSON IN AMERICA CAN GET IT TOO!!!
>
Snip previous posts
John Twernbold
> Wow. You sound as though you want the cable installed IV. There is one
> hell of a lot more to life than the Internet, Jolt, and Quake III Arena.
> Calm down, relax.
lol, ignore jeffwtux. He's the resident whiner here, harassing anyone who has
difficulties with their cable modem.
By the way, jeffwtux: my cable modem arrives March 28th. As soon as I iron out
the kinks and get it working, I'll be sure to come here and complain about the
speed, just to irritate you. :o)
John
jeff...@my-deja.com
So what do you BroadBand Brats suggest I do? Just sit here like a good
little boy paying my fastly approaching $40/month cable bill and not
complain one bit about the fact that we will be the last city in
America to get cable modems while paying the highest rates? Look every
cable company gets complaints to some degree. Shouldn't the company
ripping their customers off the most get the most complaints? I think
so. Therefore, I'm just doing my duty.
In article <JzhB4.105$SV3....@news7.onvoy.net>,
Mike
jeff...@my-deja.com wrote:
I'm in Metro Detroit and I have @home. Pretty much most of oakland county
has cable access. Even downriver does. At&t has their act together I
guess.
-Mike
jeff...@my-deja.com
Hills and Novi. That's because we along with Livonia and Redford in
Wayne County are the only 4 towns in Michigan to have Time Warner
Cable. Because of this fact, TW doesn't value us much or fear losing
us much. This gives us 0 leverage in contract negotiations. We have
been in a contract dispute for over 5 years with the contract having
been expired for over 3. TW doesn't care if they ever sign a new
contract why bother? They're not going to have us in the long term.
Is it worth it put up the money for cable modems when they aren't going
to make that much more money. I mean life is fine for them right now.
Their expenses are 0, and they charge by far the highest rates in the
Metro Detroit area. We won't get cable modems until we agree to all
of their contract demands. They won't negotiate one bit. This is all
the work of "Blackmail" Bob "Jones" McCann.
Basically, all this stuff you saw about the TW-AOL merger is way
off base. The AOL-TW merger is by far the most overrated merger in the
history of capitalism. The AOL-TW merger is much to do about nothing.
In article <38D5EC63...@hotmail.com>,
clex...@my-deja.com
jeff...@my-deja.com wrote:
>
>
> So would you prefer to not be able to get a cable modem, even though
> your city is charged the highest rates in the region, and everybody
> else has them. What kind of "Customer Service" is that? Customer
> service is so overrated!! Who cares about customer service? All I
> want is a cable modem. So I guess I have a right to rage and raise
> hell, since they aren't responding to my request to get a cable modem
> within 24 hours. ANYBODY WHO CAN GET ADSL OR A CABLE MODEM HAS LOST
> THEIR RIGHT TO COMPLAIN ABOUT ANYTHING EVER AGAIN UNTIL EVERY LAST
> PERSON IN AMERICA CAN GET IT TOO!!!
His complaint is NOT with cable modem ISPs in general, but with
AT&T@Home in particular. There are different degreees of cable modem
ISPs in North America, and some (even by area) are better than others
(even Comcast@Home has been known to "screw the pooch" on occasion, and
I have had very few problems with their digital cable service, which I
currently subscribe to).
Christopher L. Estep
kayak
had even scheduled an ADSL connection should the @Home deal not
work out. One friend says he's had three visits, and another
in an adjacent city didn't get her service working for a month.
Turns out I needn't have worried.
ATT sent *one* guy who knew both cable and computers. I did the
configuration, he ran the drop, and I was up well within an hour
after having sorted out that my expensive Leviton patch box was
wired EIA 568A. Grr...
I decided to go with @Home rather than ADSL because I want to set
up a linux firewall/IP masquerade box, and the tools aren't there
yet to handle PPP over ATM in linux or Mac short of buying a $450
ADSL router.
I think I'll stick with @Home until fiber comes direct to the
house.
Michael Edelman
------------------
http://www.foldingkayaks.org
http://findascope.com
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The fastest and easiest way to search and participate in Usenet - Free!
John Twernbold
> So what do you BroadBand Brats suggest I do? [snip]
> I'm just doing my duty.
Is it "your duty" to repeatedly insult people here who are having
problems with their cable modems? Is your whining in this forum
speeding up your cable modem rollout?
I don't have any suggestions for you, because I don't have intimate
knowledge of the exact situation is in your area. Nor do you, I
suspect. And I really have no sympathy for you--if you're looking for
support in a cable modem forum, instulting cable modem owners isn't the
best approach.
John
jeff...@my-deja.com
as the people doing the actual contract negotiations, or do you still
think I'm a 15 year-old.
In article <8b6db0$5sg$1...@nnrp1.deja.com>,
jeff...@my-deja.com
maybe just Time Warner employees. How would you like it if somebody
called the company you worked for the most corrupt company in America?
Fukowe
--
-----------------------------------------------------
Click here for Free Video!!
http://www.gohip.com/freevideo/
"Richard Johnson" <ri...@remove.this.tairedd.com> wrote in message
news:38d55...@news.pacifier.com...
> Big Snip
>
>
John
One's Cable Modem.....and it's faster than hell......up to 900K!!!!!!
ADSL is also available in my area......It must suck to be you!!!!!
Life isn't always fair......DEAL WITH IT!!!!!!!!!!!!!!!
>> > > John
>> > >
>> > >
>> >
>> > Sent via Deja.com http://www.deja.com/
>> > Before you buy.
>>
>> I'm in Metro Detroit and I have @home. Pretty much most of oakland
>county
>> has cable access. Even downriver does. At&t has their act together I
>> guess.
>> -Mike
>>
>>
>
>
Max Cady
no better internet access value. If they installed it right and put the
filter ONLY on the TV side of you installation, then fine, but if it was on
the modem side then you would get the kind of stuff you got. I'll bet you
had a numbnuts installer. I didn't do it, but I feel bad for you because I
know I could get it to work.
"Richard Johnson" <ri...@remove.this.tairedd.com> wrote in message
> Big Snip
>
>
>
Richard Johnson
I have no doubt that it will work, if hooked up properly, and everything is
configured correctly. The thing I have doubts about is the AT&T @home
personnel being able to accomplish it, and if it breaks, troubleshoot it. I
also believe the leadership of that part of the company lacks a customer
focus. I receive this belief, because they fail to require a delivery of a
timely response to a problem. The failure to adequately train staff to
troubleshoot and repair a problem in a timely manner is also symptomatic of
that. For those reasons and those reasons alone I will continue to oppose
their getting a franchise.
By the way, for those other DSL and Video service providers looking to
franchise here. I will oppose your franchise if you deliver the same type
of service. Your customers pay for a service. They should receive the
service. Don't go in to business if you cannot deliver the product. Train
your people. They should be certified A+, MCP in Win 95, NT, trained in
Unix/Linux, know CATV installation, and CATV testing and troubleshooting.
(DSL folks, should know the telephone equivalents.) Your phone folks should
also be similarly trained. You can't do that, leave the arena.
"Max Cady" <rev...@servecold.com> wrote in message
news:sdieam...@corp.supernews.com...
> Thats too bad, because for the people who get the bugs worked out, there's
> no better internet access value. If they installed it right and put the
> filter ONLY on the TV side of you installation, then fine, but if it was
on
> the modem side then you would get the kind of stuff you got. I'll bet you
> had a numbnuts installer. I didn't do it, but I feel bad for you because
I
> know I could get it to work.
>
>
> "Richard Johnson" <ri...@remove.this.tairedd.com> wrote in message
> news:38d55...@news.pacifier.com...
> > Max:
> >
> > I do believe it was a GI modem. In any case the people that came out
said
> > Big Snip
> >
> >
> >
>
>
Mighty Mike
not wanabes like you who harrass everyone who strives to find information
about their cable service and how to optimize it. You obviously have a lot
of spare time. How pathetic.
<jeff...@my-deja.com> wrote in message news:8b1tn4$1l1$1...@nnrp1.deja.com...
> Look you Broadband Brat, if I would KILL to have a cable company that
> would offer me a cable modem even if I had to burn 1 week of work and
> lose 1 week of pay doing that waiting for them to install it. There
> are always kinks when you are starting up. I wish I could be starting
> up, instead I have to run a damn political campaign and harass every
> employee at Time Warner Cable till they submit and give us cable
> modems, which they won't do until we give in to all of there contract
> demands, even though we pay $35.61/month for 40 channels of basic
> cable, by far the highest in the Metro Detroit area. I can't get ADSL
> either because I'm 18365 from a central office. I was seriously
> thinking about moving just to get cable service as awesome as yours.
> If I had your cable deal, I'd be calling my company everyday thanking
> them for being such great cable company. You didn't have to do
> anything to get a cable modem, you had it handed to you on a silver
> spoon. I have to run a political campaign to run my cable company of
> town. You are a spoiled rotten BROADBAND BRAT
>
> In article <38d03...@news.pacifier.com>,
> "Richard Johnson" <ri...@remove.this.tairedd.com> wrote:
> > Well, I don't see any reason to be patient any more than I have been.
> > Perhaps Cox has a more qualified crew, and has more customer focus. My
> > opinion is that AT&T's @home crew, and customer support is poor. I
> will
> > simply go DSL. I also will give my input to assure that they do not
> get a
> > franchise in our City until they can prove that they can actually
> deliver
> > service, respond to customers in a timely fashion, and have qualified
> crews
> > to do the work. (If it is a not typical install, they sure picked the
> wrong
> > person to mess up with.)
> >
> > "Baba Booey" <Hoo...@NOSPAMyahoo.com> wrote in message
> > news:QqWz4.52489$8k3.5...@news1.rdc1.sdca.home.com...
> > > Richard says:
> > > >>I decided to try the @home service...>>
> > >
> > > Let me tell you my @Home experience...
> > >
> > > Had Cox@Home install cable modem...Next day it went down...
> > > The guy was out that afternoon and got it running...
> > > One year later still running with no problems at all...
> > >
> > > Patience my dear man, patience...While you're waiting 60 minutes to
> > download
> > > that 3 minute MP3 on dial-up, I'll have the whole led Zeppelin box
> set
> > > downloaded...
> > >
> > > --
> > > ~~~~~~~~~~~~~~~~~~~~
> > > I'll do the stupid thing first and then you shy people follow.
> > >
> > >
> > >
> >
> >
>
>
BigJim
I call they want to diagnose my system. The modem would not connect so we'll
send a tech out to take a look. Yea right, 10 days was the nearest open
date.
That is unacceptable. Now all you people that have no problems that's great,
but if you get in a situation where @home has a problem you will change you
tune when it doesn't get resolved. I will say this in there behalf, when
first connected everything worked great, but 8 weeks later and all is not
well.
So it looks like I'm going back to V.90. Slow but I will get my e-mail and
stable connects.