Charter routing problem?
Bill Gaines
Charter Cable provides the only high speed Internet service. I can't get
any other high speed access locally.
For a few days now, I am not able to load many web pages because of a
http access problem that I can't seem to get across to the Charter people.
Many pages, www.yahoo.com, www.msnbc.com, www.fool.com, www.symantec.com,
and www.akamai.com, and on and on will not load because they are all
routing to the same web caches at 24.158.63.45 or 24.158.63.46. All
graphics from these sites will not load and IE6 will not load the page
until it fails on all of these graphics file loads. For example, my
default homepage at "My Yahoo" tries to load over 50 graphics files and
they all fail. I can't even access the Symantec http server to update my
Firewall and Anti-Virus files.
When I call Charter (HSA Corp) support, they ask me to ping/traceroute to
the failing sites. The pings and traceroutes work fine, but no http access
is working for the addresses. I assume these are all akamai.net web caches
because several of the addresses that are failing have akamai.net on the
end. However, the yahoo graphics image links and www.symantec.com are both
resolving to the same IP addresses.
Has anyone encountered anything like this before? I reported this to
Charter support several days ago. I called back today and they said they
thought there was a routing problem but they could not give me any
estimated time of repair. Am I just at the the mercy of Charter?
I tried the Opera browser to see if it would help and it seems to be better
because it will load the text part of the page first before the graphics.
Is there any way to make Internet Explorer load and display text before
graphics?
nob...@noperwhere.net
Open it.
Light up the TCP/IP component and click PROPERTIES button. Pick the
DNS Configuration tab.
Click the button ENABLE DNS so YOU can tell it what DNS server to use.
Enter a bogus name for your computer and your ISP's domain name (like
msn.com) in the two windows provided.
In the window with the dots, enter the IP of someone ELSE's DNS
server. It's 4 numbers in an IP. Then click the ADD button to add
this IP to the list. These servers from Earthlink work great!
Earthlink's:
207.217.126.81
207.217.77.82
207.217.120.83
Enter all three clicking the ADD button each time.
Click all the OK buttons on your way out and close control panel.
Reboot, of course, it's WINDOZE, you know!
When it boots back up, Earthlink will convert your domain names into
IP addresses, bypassing the crappy cable company's non-functioning
cache server crap. You'll notice how much faster everything runs and
how it doesn't freeze up waiting for some dead cache server to time
out.
Then listen to everyone tell you this is stealing service, which is
nonsense. If you don't like Earthlink's DNS, go to Google.com and do
a search for a different DNS server. I used to use Bell Atlantic's
business DNS, which they told me was fine with them by the way, to
bypass @Hole's dead system. Wait until you see how FAST your cable
flys when the company's DNS is dead and YOU have the ONLY good working
DNS on the whole system!....(c;
larry
On Mon, 15 Oct 2001 22:18:45 -0000, Bill Gaines <wega...@hotmail.com>
wrote:
John Navas
In <3bcbb01b...@isp-east.usenetserver.com> on Tue, 16 Oct 2001
04:06:53 GMT, nob...@noperwhere.net wrote:
>Then listen to everyone tell you this is stealing service, which is
>nonsense. ...
On the contrary.
--
Best regards,
John Navas <http://navasgrp.home.att.net/>
CABLE MODEM/DSL GUIDE: <http://Cable-DSL.home.att.net/>
Ron Hunter
from someone you don't pay IS theft of services, even though they probably
would never notice, or particularly care. In these cases, I access the DNS
server run by a software company whose software I use (through their
software), get the IP, and away I go.
--
Ron Hunter rphu...@home.com
James Knott
> Then listen to everyone tell you this is stealing service, which is
> nonsense.
Any unauthorized use is theft of service.
--
To reply to this message, replace everything to the left of "@" with
james.knott.
nob...@noperwhere.net
<the.lights.are....@home.com> wrote:
>nob...@noperwhere.net wrote:
>
>> Then listen to everyone tell you this is stealing service, which is
>> nonsense.
>
>Any unauthorized use is theft of service.
>
Call them on the phone. It was easy....
Bill Gaines
news:3bcbb01b...@isp-east.usenetserver.com:
>
> Wrote about using someone elses DNS instead of Charter.
>
Using another ISP's DNS server aside, I don't think this is DNS issue in my
case. I can easily ping the addresses that do not load http requests.
Charter support said that they thought there is a route problem from
the http akamai server back to me, not from me to the server. Of course,
it still isn't fixed this morning.
James Knott
When you phoned them, who did you talk to? Was it someone who just
happened to answer the phone? Or someone who was authorized to allow
access?
Bill Gaines
news:koZy7.24530$YL3.5...@news3.rdc1.on.home.com:
> nob...@noperwhere.net wrote:
>
>> On Tue, 16 Oct 2001 12:39:16 GMT, James Knott
>> <the.lights.are....@home.com> wrote:
>>
>>>nob...@noperwhere.net wrote:
>>>
>>>> Then listen to everyone tell you this is stealing service, which is
>>>> nonsense.
>>>
>>>Any unauthorized use is theft of service.
>>>
>> Call them on the phone. It was easy....
>
> When you phoned them, who did you talk to? Was it someone who just
> happened to answer the phone? Or someone who was authorized to allow
> access?
>
I talked to Tier 2 support (whatever that is) at hsacorp.net the first two
times. This morning talking to a local customer service rep, they said
that everyone is having the problem in my area and they have no ETA for a
fix. Since then, now DNS lookups are failing too. I used to use ExtraDNS
on Windows ME and it looked at other servers and cached DNS lookups
locally, but I am now running Windows 2000 and it is too complicated to get
it working in Windows 2000.
nob...@noperwhere.net
<the.lights.are....@home.com> wrote:
>nob...@noperwhere.net wrote:
>
>> On Tue, 16 Oct 2001 12:39:16 GMT, James Knott
>> <the.lights.are....@home.com> wrote:
>>
>>>nob...@noperwhere.net wrote:
>>>
>>>> Then listen to everyone tell you this is stealing service, which is
>>>> nonsense.
>>>
>>>Any unauthorized use is theft of service.
>>>
>> Call them on the phone. It was easy....
>
>When you phoned them, who did you talk to? Was it someone who just
>happened to answer the phone? Or someone who was authorized to allow
>access?
>
NOC.....nice guy.
JR McVicker
it! Currently I have the 768Kb Down / 128Kb Up package. I have also
purchased one extra IP. Of course I don't agree with the addtional
cost of IP's and the 128Kb Up cap. I was, somehow, getting 256Kb for
my Up but then Charter starting playing around with their settings.
I have had only one problem with the service. One day I came home
from work and I wanted to get on the Net. So I opened up IE and it
wouldn't go anywhere. So I checked my settings using ipconfig /all
and I wasn't getting an IP all of the sudden. Come to find out
somehow one of Charters "techs" (if that's what you want to call them)
switched the MAC number(s) around and it was mine! After 20 minutes
on the phone and waiting a day I had it fixed. I am not impressed
that there isn't a NetAdmin there during open hours. My thought is if
you are going to provide tech support you should damn well have a
NetAdmin there to get this kind of stuff taken care of. This problem
happened to me three times! So on the third time I demanded some type
of credit and the tech told me that it could give me a $3.00 credit.
At that point I was really pissed because this happened on a Friday so
it wouldn't be fixed until Monday so I asked him when the change would
be made and the I hung up the phone.
What exactly is the problem(s)you have with Windows 2000? I am
running Windows 2000 Professional on 3 different computers at home and
all 3 work with my cable modem with no problems what so ever.
The DNS Server IP's that I use are 24.247.15.39 and 24.247.15.40.
Bill Gaines <wega...@hotmail.com> wrote in message news:<Xns913C6292...@207.126.101.100>...
Sgt.Slaughter<GD>
Bill Gaines
news:8c7adcaf.01101...@posting.google.com:
>
> What exactly is the problem(s)you have with Windows 2000? I am
> running Windows 2000 Professional on 3 different computers at home and
> all 3 work with my cable modem with no problems what so ever.
>
For what it is worth, it looks like today the routing problem is fixed. It
only took six days. It is funny that I used dialup providers for about 10
years and never had a problem like this take six days to fix.
I don't have a problem with Windows 2000. I have used a program called
ExtraDNS in the past on Windows ME for DNS lookups. It is a local DNS
server that queries up to 10 DNS servers simultaneously and then builds a
local cache of addresses. ExtraDNS sets up and works fine on Windows
NT/95/98/ME. However to use it, you have to be able to set up your network
connection to use to use a DNS server of 127.0.0.1 (or localhost). Windows
2000 will not let you enter that address for the DNS server, while NT
would. An alternative is to use the IP address of you cable modem. Since
Charter is using DHCP, that address could change and makes it a hassle to
use ExtraDNS even though the product can really speed up you internet
access.
Bill Gaines
news:ejgz7.289$Ee.76...@news.randori.com:
> Charter has a 1-800 number that is available 24/7.
>
>
>
Which I called when I first noticed the problem.
Ron Hunter
> Charter is using DHCP, that address could change and makes it a hassle to
> use ExtraDNS even though the product can really speed up you internet
> access.
Try FastNet. Maintains your hosts file giving most of the benefits of
ExtraDNS. Note that it can cause trouble when a site changes IP numbers.
--
Ron Hunter rphu...@home.com
Sgt.Slaughter<GD>
support,not to your post.sorry for the mix-up.