Eicon Diva Install Problem (Config Tool)
Anders Thelemyr
I have set up my (Euro-)ISDN to work(?).
I can use my analog equ. to dial and all
lights are "go".
I installed the Diva in the PC (WIN98) and
used the Eicon CD to install the right
drivers and also the config software from
Eicon.
Everything looks fine in system. No
exclamations. The Diva is represented and
hooked up to com1. The Eicon software is
installed.
THE PROBLEM:
The Eicon config tool can't find
the Diva...
Any suggestions to what I can have done wrong?
Btw: I've tried 3 com ports and I've tried
wizard install and manual install.
--
Best Regards
Anders Thelemyr
Eric Vey
1. Check the BIOS and make sure that serial ports are enabled. If you
previously had an internal modem on the port, chances are good it was
disabled.
2. When you installed the drivers, you did follow the instructions and
install non plug-n-play, didn't you? Just like the erratta sheet said.
3. When you go into the Control Panel/Modems/Diagnostics/(select the Eicon)
and then More Info, you should be getting something other than a blank area
in the Command-Response section. This is sending AT commands to the modem
and it should respond.
4. Blank area in Command-Response section means bad cabling/bad port/bad
modem.
5. Is the green link light flashing on the modem? Same as #4. Also check to
make sure you have the ST/U switch set correctly.
Check these things first.
A better manual is available from Eicon than the Quick Start one you got in
the box. It is in .pdf format and is 109 pages long. www.eicon.com
--
Eric Vey
Anders Thelemyr <anders....@era.ericsson.se> wrote in message
news:37AA9539...@era.ericsson.se...
Eric Vey
this myself, so I could say something.
Here is what you are missing out on in the Config Tool:
3 profiles in NVRAM. Each profile has either:
1. MLPPP, PPP, V.120 and V.110 (grayed out in US version)
2. Switch type
3. Your Telephone Number settings
4. SPID number settings
5. fax modem only, enable distinctive ring, enable voice mail for each phone
checkboxes
6. BACP selection box and settings
7. Update Time button
8. Data over Voice checkbox
9. Dynamic Bandwidth Allocation Checkbox
All of these functions (as you know by now) are available by AT commands.
There is no magic in it. I wish there were other things in it rather than
going through the AT commands.
The wizard can usually only work if your local CO switch is very new. All it
does is detect switch type and SPID, then takes you to set the other things
manually. Nothing to shout about there. Half the time even if you have the
new switches, you still have configure everything manually.
I had a bad time when I got my line in a few days ago. Wizard failed at
detecting switch type phase and timed out. Manual SPID settings would not
work right. The D light kept flashing when I put in the SPIDS, but stopped
when I didn't, but then there was no hope of getting the second B up for
data. Just a mess.
Turns out the telephone company had misprogrammed the line. They had me down
for MaxTerm=1 instead of MaxTerm=2. A loopback was not possible from one
SPID to the other.
Then the ISP had trouble bringing the second channel up. More problems. And
they are the only show in town for a local call.
I have found Eicon to slow in responding to e-mails, but their telephone
support is great.
I have an e-mail address to one of the techs if you are still mad about what
you are missing out on (nothing).
--
Anders Thelemyr <anderst@_NO_UCE_OR_SPAM_algonet.se> wrote in message
news:37afd3c4....@news.algonet.se...
> "Eric Vey" <ju...@ericvey.com> said:
>
> >1. Check the BIOS and make sure that serial ports are enabled. If you
> >previously had an internal modem on the port, chances are good it was
> >disabled.
>
> I'm sorry, I realize I missed to inform an important thing: I can USE the
> Diva. I have set up a DUN-profile and I have connected to my ISP without
> problems.
>
> The problem is that I can't get the Diva config tool (nor the ISDN Wizard
> of Win98) to find the T/A. I can't (couldn't... see below) configure it.
>
> Having said this now, of course the com ports are enabled.
>
> >2. When you installed the drivers, you did follow the instructions and
> >install non plug-n-play, didn't you? Just like the erratta sheet said.
>
> In my original posts I said that I tried 3 com ports and both wizard and
> manually (ie non plug-and-play). I followed every instruction. I even
> changed com port to com 1 as it said in the very end. And I didn't let Win
> 98 install any faulty drivers. In fact I even (later) installed the latest
> firmware and software (2.1) after having it sent to me. To no avail.
>
> >3. When you go into the Control Panel/Modems/Diagnostics/(select the
Eicon)
> >and then More Info, you should be getting something other than a blank
area
> >in the Command-Response section. This is sending AT commands to the modem
> >and it should respond.
>
> I also did this before writing here and it worked. I can communicate with
> the T/A in this way.
>
> >4. Blank area in Command-Response section means bad cabling/bad port/bad
> >modem.
>
> No problem as I said in "3."
>
> >5. Is the green link light flashing on the modem? Same as #4. Also check
to
> >make sure you have the ST/U switch set correctly.
>
> Only when I actually can access the N/T (as in "3." and when I installed
> the updated firmware. Never when I try to use the Eicon config tool nor
the
> ISDN wizard in WIN98.
>
> I have the version without analogue ports. The Diva acts only as a modem.
> The analogue ports are on the NT itself. This ISDN setup is perfectly in
> order. The right lights are lit.
>
> >Check these things first.
>
> Check already.
>
> >A better manual is available from Eicon than the Quick Start one you got
in
> >the box. It is in .pdf format and is 109 pages long. www.eicon.com
>
> I know.
>
> No what happened later is that I can indeed use the hyperterminal to
> configure the Diva through the at@meny command.
>
> Still the mystery is: While
>
> - the ISDN setup is OK
> - the com ports are enabled and work
> - the Diva is in "system" with no exclamations
> - I can do as in your "3."
> - I can upgrade the firmware
> - I can use hyperterminal for direct access to com 1
> - I can CONNECT to my ISP with the T/A without problems
>
> still, the Eicon config tool and the WIN98 ISDN wizard fail to even report
> that there is such a thing as an Eicon Diva T/A hooked up to my PC... and
> therefore I cannot use these tools.
>
> Strange isn't it?
>
> It is also unacceptable and I have asked Eicon when they will have a fix
> (if they even want to confirm my problem).
>
> --
> anderst at algonet dot se
>
> Web site of Bodens IK:
> http://www.swehockey.se/foreningar/boden/
Eric Vey
If, and only if, you wrote down all the settings you used in the AT
commands, then you might try the new (April) software and firmware.It is
downloaded from the Eicon website. If you just install it, you will lose
all your settings. It smoothed out some minor problems for me.
I know you are sore about not having the config tool and if I had not seen
it, I would be, too. But now that I have seen it, I find there is nothing to
see. In fact, I would have preferred better AT instructions and to go from
there.
It must have taken a while to figure out what to do from the book you had.
Some of those AT commands are pretty wild, but the basic ones are not too
unusual.
I wonder if it took you as long as it did me to finally decide the phone
company had screwed up the installation and no matter what I did to the
terminal, it would have been wrong.
Well, at least if someone asks me about it, I know what to say and do and I
have learned a lot.
Another learning experience. Just what I needed.
--
Eric Vey
Anders Thelemyr <anderst@_NO_UCE_OR_SPAM_algonet.se> wrote in message
news:37b57c09...@news.algonet.se...
> "Eric Vey" <ju...@ericvey.com> said:
>
> [snip]
>
> >I have found Eicon to slow in responding to e-mails, but their telephone
> >support is great.
>
> >I have an e-mail address to one of the techs if you are still mad about
what
> >you are missing out on (nothing).
>
> Thanks for the information Eric. OK, so I can really reach anything I need
> with hyperterminal as it seems. Anyway I don't like that it won't work...
> :-C
>
> Eicon has actually responded to every e-mail from me within 24 hours. I
> think that's OK. However they have only been able to come up with
> suggestions that are already in their manuals and that I have tried
already
> (several times each).
Dave Navarro
> > >support is great.
> >
> > >I have an e-mail address to one of the techs if you are still mad about
> what
> > >you are missing out on (nothing).
> >
> > with hyperterminal as it seems. Anyway I don't like that it won't work...
> > :-C
> >
> > Eicon has actually responded to every e-mail from me within 24 hours. I
> > think that's OK. However they have only been able to come up with
> > suggestions that are already in their manuals and that I have tried
> already
> > (several times each).
I'm having a similar experience... I can communicate with the modem
using Hyperterminal, but the config tool can't talk to the modem. I
called Eicon and they are slow in getting me help. And they haven't
answered any of my email messages.
--Dave
Eric Vey
If you are in the US and you are using the external T/A and this is a new
installation, you may want to ask the telco to run a loopback test from SPID
to SPID. Ask them to check the Maxterm setting if you are set up for 128
data. You should be able to manually configure the modem using the SPIDs
supplied by the telco.
That was my trouble and once the company realized that the programming on
their end was hosed, everything worked like a champ. Then I had to work a
long time with the ISP until they got on the ball.
--
Eric Vey
Dave Navarro <da...@powerbasic.com> wrote in message
news:MPG.1223c9cd6...@news.supernews.com...
> > > >I have found Eicon to slow in responding to e-mails, but their
telephone
> > > >support is great.
> > >
> > > >I have an e-mail address to one of the techs if you are still mad
about
> > what
> > > >you are missing out on (nothing).
> > >
Dave Navarro
ju...@ericvey.com says...
> If you are in the US and you are using the external T/A and this is a new
> installation, you may want to ask the telco to run a loopback test from SPID
> to SPID. Ask them to check the Maxterm setting if you are set up for 128
> data. You should be able to manually configure the modem using the SPIDs
> supplied by the telco.
>
> That was my trouble and once the company realized that the programming on
> their end was hosed, everything worked like a champ. Then I had to work a
> long time with the ISP until they got on the ball.
Arrgghhh. It turned out that my problem was two-fold...
First, I had tried to use an Ascend Pipeline 25 before moving to the
Eicon Modem and the Ascend stoftware had changed some serial port
settings that I was unaware of. It had turned off hardware flow control
in several difference places.
Once that was fixed, I was able to connect to the modem using the T/A
utility. But I couldn't connec to my ISP. Upgrading to the new Firmware
fixed that.
However, after connecting to my ISP, I couldn't access the internet.
That was fixed by disabling software compression in the RAS/TCP settings.
Now it's working perfectly.
--Dave