I was a long-time customer of them until shortly ago. In recent months, I
realised that they started to charge not the usual monthly fee of 15 USD,
but varying amounts above 15 USD - up to 18 USD. Imagine this done every
month, times their customers, and what you have is a money-making machine.
When you inquire with help@..., they respond by explaining their tariff -
which is known to you, wasn't the question and doesn't explain the
phenomenon observed.
On top, 3 days later you find your account suspended, quoting some 'wish
expressed by you' (I don't remeber the precise wording). This is of course
total nonsense. I had just inquired about the observation made and asked for
an investigation, then explanation.
Ok, finally you reach the president's office via otp@... A Hector Bobadilla
(HB) replies, admitting their errors and promising to correct plus not
repeating them.
Next month, you find they again have overcharged your credit card. And of
course, the reimbursement promised has not taken place.
You write again to HB, but this time, he remains silent.
What else can you do but terminating their technically good service? There
are competitors, after all.
--
Who will win the 'clash of civilizations'?
Ceterum censeo islaminem esse delendum.
( http://en.wikipedia.org/wiki/Carthago_delenda_est )