Rightfax digits changing

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aandrews

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May 5, 2004, 3:37:39 PM5/5/04
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Hello, we're currently running Rightfax 8.0 on a windows 2000 sp1 with
a Brooktrout TR114+P4C. The phone company is sending us the last 4
digits of the numbers but for some reason, and it's random (around
50-60 faxes per day though), the first digit, 6 is changed to a 7 and
of course, routed to the administrator's box since that is not a
number in our range. Does anyone have any idea why this may be
happening? The phone company has tested the lines as okay and of
course Brooktrout and Rightfax don't think it has anything to do with
their products. Any help will be appreciated.

James Calivar

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May 6, 2004, 7:56:12 AM5/6/04
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"aandrews" <antoinett...@hilton.com> wrote in message
news:9733c867.04050...@posting.google.com...

I originally thought maybe it was one of the row or column frequencies in
the DTMF digits that was getting screwed up, but digits 6 and 7 do not share
*either* - so that's out of the question.

One way to test the system might be to dial into the Brooktrout using just a
regular phone, swapping the 6 and 7, and see where the call ends up. That
would tell you whether it was the Brooktrout board that was misinterpreting
the digits, or if BT was doing its job correctly and the digits coming in
really were altered.

Just an idea.

Let us know what you find out.


aandrews

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May 7, 2004, 3:01:10 PM5/7/04
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When the numbers are swapped, it is another company's number. It gets
to us somehow before it is being changed. We think it's got to be the
phone line after the D-mark somehow.


"James Calivar" <amheis...@yahoo.com.au> wrote in message news:<c7d94t$hdq$1...@home.itg.ti.com>...

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