[FAQ] Frequently Asked Questions about Fax on Demand (2/2)
Richard Shockey
modular.
Many companies have written Fax on Demand software that seemessly
attach themselves to Local Area Networks . In this environment a
company can often have the best of all worlds.
The fax on demand system is simply another "Client" on the network
that is attached to the LAN where a Network Fax Server exists.
The Call is processed by the Client Fax on Demand system and then
the transaction is actually sent through the fax server located on the
network.
This approach offers several advantages.
1. There is one central pool of fax devices on the network that can be
use by all applications on the network including the fax on demand
system. There is no need to buy separate fax devices for the fax on
demand system.
2. The documents on the fax on demand system are then available for
sending by everyone on the network. If there is sales literature on
the FOD a in house sales person would have access to those documents
as well. Creating a central repository of commonly faxed documents
saves time and effort for everyone concerned.
3. In a network environment administration of a Fax on Demand
system is easier to maintain and control.
WHAT ARE NETWORK-BASED FAX SERVERS?
A network-based fax server is a communications device (typically a
PC) that houses multiple fax cards or multi-port fax cards and
associated fax communication software. Its purpose is to send,
receive, and route facsimile communications on behalf of a given
enterprise.
With a fax server installed, each workstation on the network has the
ability to create and send documents via the fax server's resources.
Fax servers behave much like a shared printer on the network; In fact,
most workstation-based fax server software makes faxing a document as
easy as printing it. Most network-based fax servers have the ability
to process multiple fax transactions simultaneously, up to the number
of installed fax ports.
In addition to acting as a shared resource on the LAN for sending
faxes, a fax server also has the ability to receive faxes sent to the
company. Fax servers can be configured to route incoming faxes to the
print queue so they are automatically printed, or electronically route
them to administrative workstations, so they can be viewed and then
forwarded to the intended recipient.
Another way of routing incoming faxes is the use of DID (direct
inward dial) telephone numbers. In this case, the last four digits of
the telephone number on which the fax was received are repeated into
the fax card by the telephone network. These digits are then used to
determine the intended party's extensionnumber.
Fax Server Productivity Enhancement
It's a simple matter of tracing the steps we go through when we wish
to send a fax to someone or fulfill a literature request. For most
companies, a labor-intensive series of tasks are what's ahead to
carry-out a simple communication. Consider a breakdown of the time and
steps it takes to send a two-page fax to a customer without a fax
server:
Print the document. Most of the time, this will involve a shared
printer located outside the sender's workspace. By the time the
employee walks to the printer, waits for another job to print, and
then gathers up the document, at least two minutes have gone by. (This
does not include distractions along the way to the printer.)
Create a Cover Sheet. Unless there is an automated means for
creating a f ax cover sheet, the employee must then fill one out with
names and other identifying marks. For most people,this takes about a
minute.
Fax the Document. If a fax machine is available and ready to use,
feeding the documents, dialing the number and waiting to ensure the
job goes through can take over a minute per page three minutes, in
this example. If another job is in the machine, or a line of
co-workers is waiting for their turns to fax, more minutes are added.
(Even if one individual is assigned to collect faxes and send them on
behalf of everyone else, this is highly unproductiveuse of that
person's time.)
At best, then, it takes about five minutes to send a two-page fax. A
twentieth of an hour may not sound like a lot of time, but multiply
that by the number of faxes that are sent by everyone in the company
each day, and you'll quickly see how much manpower can be saved by
automating these tasks. (Much the same series of events happens with a
standard literature fulfillment request; The only difference is that
instead of faxing the literature, an employee will have to print out a
mailing label or envelope, and then affix postage and so forth).
Now let's retrace these same steps in a fax server or fax-on-demand
environment Assume an employee has just completed the same
two-page letter as above. With a fax server, all that need be done is
"print" the document to the fax server. A cover page is automatically
appended to the communication based on pre-configured data (e.g.,
sender name and extension). Recipient information is entered once and
then stored in a 'phonebook' for future use. Total time: perhaps two
minutes, probably less.
WHAT ARE THE ADVANTAGES OF A NETWORK FAX
SERVER?
The fax server captures the document electronically and queues the
transmission along with other fax jobs. All handling from that point
on is automatic: If the number is busy or does not answer, it will try
again. If the line is answered by a person or modem not capable of
receiving a fax, the call will be terminated and the fax job
suspended. In either case, the sender can be alerted to problem jobs'
status.
Look at the steps and time saved:
1. No printer queue, printing, or print job pickup time required;
2. Manual cover sheet creation eliminated;
3. Feeding and dialing the fax machine is eliminated;
4. Waiting at the fax machine is eliminated;
5. Distractions and side-trips are eliminated.
VENDORS OF FAX ON DEMAND SYSTEMS.
Nuntius Corporation
8045 Big Bend Blvd.
Suite 110
St. Louis, MO 63119
Voice 314.968.1009
Fax 314.968.3163
Demo Line: 314.968.3461
Product: CommandFax, CommandFax for LanFax Servers
Telephone Response Technologies
1624 Santa Clara Drive
Suite 200
Roseville, CA 95661
Voice 916.784.7777
Fax 916.784.7781
Demo Line:
Product:
Copia International LTD
1342 Avalon Court
Wheaton IL 60187
Voice: 800-689-8898 708-682-8898
FAX 708-665-9841
Demo Line: 847-923-3030 or 800-689-8898
WWW:www.copia.com
FTP: ftp.copia.com
E-Mail: co...@copia.com
Product: FaxFacts
Product: FaxFacts
Ibex Technologies, Inc.
4921 RJ Mathews Blvd
El Dorado Hills CA 95762
1-800-388-IBEX
1-916-939-8888
Fax 916-939-8899
Fax-on-demand: 1-800-289-9998
Web: http://www.ibex.com
Email: in...@ibex.com
Products: FactsLine, Robofax, Fax-It-Back, Interactive Forms
FactsLine for Lotus Notes, FactsLine for the Web
SpectraFax
3050 N. Horseshoe Dr.
Suite 100
Naples, FL 33942
Voice 813.643.5060
Fax 813.643.5070
Product: SpecialRequest
FaxBack Inc
11100 NW Compton Drive
Beverton OR 97006
Voice 1-800-FAXBACK or 503-645-1114
Fax 503.690.6399
Demo Line 1-800-FAXBACK -503-6906390
www: http://www.faxback.com
email:in...@faxback.com
Product: FaxBack Clarity, Faxback InForms, Faxback FaxCenter,
FaxBack Lite
Active Voice Corporation
2901 Third Ave.
Seattle, WA 98121
206-441-4700
Alternative Technology Corp
1 North Street
Hasting-on-Hudson, NY 10706
914-478-5904
Apex Voice Communications, Inc.
14900 Ventura Boulevard, Suite 200
Sherman Oaks, CA 91403
818-379-8400
Applied Voice Technology
11410 NE 122nd Way, P.O. Box 97025
Kirkland, WA 98083
206-820-6000
AT&T Global Business Communications Systems
211 Mt. Airy
Baskin Ridge, NJ 07920
908-953-6422
AudioFAX
Powers Ferry Rd., Suite 200
Marietta, GA 30067
404-618-4224
Bogen Communications, Inc.
50 Spring Street, P.O. Box 575
Ramsey, NJ 07446
201-934-8500
Boston Technology
100 Quannapowitt Parkway
Wakefield, MA 01880
617-246-9000
Brite Voice Systems, Inc.
7309 E. 21st Street North
Wichita, KS 67206-1083
316-652-6500
Brooktrout Technology, Inc.
144 Gould Street
Neeham, MA 02192
617-449-4100
CallStream Communications, Inc.
871-9 Equestrian Court
Oakville, ON L6L 6L7
905-847-5362
Cascade Technologies, Inc.
1430 Broadway
New York, NY 10018
212-768-7380
Centigram Communications Corp.
91 Tasman Drive
San Jose, CA 95134
408-428-3753
Compulink Management Center, Inc.
370 S. Crebshew Boulevard, Ste. E106
Torrance, CA 90503-1701
310-212-5465
Comverse Technology, Inc.
170 Crossways Park Drive
Woodbury, NY 11797
516-921-0470
Copia International, Ltd.
1342 Avalon Court
Wheaton, IL 60187
708-682-8898
CTI Information Services
11490 Commerce Park Drive, Suite 200
Reston< VA 22091
703-709-7090
DemoSource
8345 Reseda Blvd, Suite 202
Northridge, CA 91324
800-283-4759
Digital Sound
6302 Carpinteria Avenue
Carpinteria, CA 93013
805-566-2000
Edens Technology
962 Adams Street
Albany, CA 94706
510-526-7733
Edify Corporation
2840 San Tomas Expressway
Santa Clara, CA 95051
408-982-2000
Enhanced Systems, Inc.
6961 Peachtree Industrial Boulevard
Norcross, GE 30092
404-662-1504
Expert Systems, Inc.
1301 Hightower Trail, Suite 201
Atlanta, GE 30350
404-642-7575
EZ Network Systems
2422 N. Lee Ave.
S. El Monte, CA 91733
818-448-4033
GBI Communications
721 Charcot Avenue
San Jose, CA 95131
408-943-6666
GFI FAX & VOICE Ltd.
14, Pavilion Court
7, Nursery Road
SW19 4JA London
UK; http://www.gfifax.com
sa...@gfifax.com
+44-181-9463036
FaxMaker for networks; Windows NT based fax server.
FaxMaker for Exchange; Fax gateway for Exchange
FaxMaker Fax on Demand; Windows based Fax on Demand product.
Glenayre Electronics
4800 River Parkway, NW
Duluth, GE 30136
404-623-4900
IdentiTech, Inc.
1333 Gateway Drive, Ste. 1000
Melbourne, FL 32901
407-951-9503
Info Systems
1110 Finch Ave. W., #614
Toronto, ON M3J 2T2
416-665-7638
Intelligent Computer Technology
5970 Unity Drive, Suite B
Norcross, GA 30071
404-441-9077
Intellisystems, Inc.
6490 McCarran Blvd
Reno, NV 98509
800-637-8400
Intervoice, Inc.
17811 Waterview Parkway
Dallas, TX 75252
214-454-8000
KISS Software Corporation
P.O. Box 743
Tenafly, NJ 07670-0743
201-816-0033
Magnum Software Corporation
21115 Devonshire Street
Chatsworth, CA 91311
818-701-5051
Malibu Software
23715 W. Malibu Road, Ste. 356
Malibu, CA 90265
310-456-8940
Microlog Corporation
20270 Goldenrod Lane
Germantown, MD 20876
301-428-3227
Novacore Technologies, Inc.
Concord Office Center, S104
2352 Main Street
Concord, MA 01742
508-461-0044
Octel Communications Corporation
890 Tasman Drive
Milpitas, CA 95035-7439
408-324-4327
Parity Software Development Company
870 Market Street, Suite 800
San Francisco, CA 94102
415-989-0300
Perception Technology Corp.
40 Shawmut Road
Canton, MA 02021-1409
617-821-0320
Periphonics Corporation
4000 Veterans Memorial Highway
Bohemia, NY 11716
516-467-0500
Renaissance Group (The)
950 Bascom Avenue, Ste 1111
San Jose, CA 95128
408-287-2724
SigmaTech Software
10801 Bismarck Avenue
Northridge, CA 91326
818-368-6132
SpectraFax
3050 N. Horseshoe Drive, Suite 100
Naples, FL 33942-7908
813-643-5060
Speech Soft
32 Manners Road
Ringoes, NJ 08551-1714
609-466-1100
Talking Technology, Inc.
1125 Atlantic Ave.
Alameda CA, 94501
510-552-3800
TalkToMe
1010 Silver Palm Lane
Maitland, FL 32751
407-629-2036
Technically Speaking
171 Main Street
Ashland, MA 01721
508-881-1900
Telekol Corporation
560 Harrison Ave.
Boston, MA 02118
617-695-0123
The Turbofax Group
7000 Boulevard East
Guttenberg, NJ 07093
201-662-8827
V*Channel, Inc.
3080 Olcott St. #135C
Santa Clara, CA 95054
408-980-9999
Voicetek Corporation
19 Alpha Road
Chelmsford, MA 01824
508-250-9393
VoVal Telecommunications
77 W. Las Tunas Drive, #202
Arcadia, CA 91007
818-447-9425
VENDORS OF HIGH PREFORMANCE
VOICE PROCESSING BOARDS:
Rhetorex
200 E. Hacienda Ave
Campbell, CA
Voice 408.370.0881
Fax 408.370.1171
Fax on Demand (Same as Voice Number)
WWW: www.rhetorex.com
Dialogic
1515 Route 10
Parsippany, NJ 07054
Voice 201.993.3000
Fax 201.993.3039
Fax on Demand 201.993-1063
WWW: www.dialogic.com
Pika Technologies, Inc
155 Terrence Matthews Cresent
Kanata, Ontario, K2M 2A8
Voice 613 591 1555
Fax 613-591-1488
WWW: www.pika.ca
VENDORS OF HIGH PREFORMANCE FAX BOARDS:
Brooktrout Technologies
144 Gould St.
Needham, MA 02192
Voice 617.449.4100
Fax 617.449.9009
WWW: www.brooktrout.com
GammaLink
1314 Chesapeake Terrace
Sunnyvale, CA 94098
Voice 408.744.1400
Fax 408.744.1900
Fax on Demand 408.734.9906
WWW: www.gammalink.com
PureData
180 West Beaver Creek Rd.
Richmond Hill, Ontario
CANADA L4B 1B4
Voice 905.731.6444
Fax 905.731.7017
Fax on Demand:
WWW: www.puredata.com
VENDORS OF FAX CREATION PRODUCTS:
HOLODYNE
111 Richmond St. W. Suite 323
Toronto, Ontario M5H 2G4
CANADA
Voice 416-663-3020
Fax 416-363-9099
CIS 74670,631
Product: Rasterman
Resource Partners
Box 689, Meadow Street
Wakefield, NH 03872
Voice 603-522-9500
Resource Partners North
2157 Marc Lane
Suite 100
Burlington, Ontario L7M 3 W6
CANADA
Voice 905.336.2871
Fax 905.336.3158
Product: Print 2 Image
Simplify Development
20 Trafalgar Sq 6th Floor
Nashua, NH 03063
Voice 603.881.4450
Fax 603.595.0387
Product: MailRoom
Visioneer (desktop scanner)
2860 W. Bayshore Road
Palo Alto, CA 94303
Voice: 800 787-7007 or
415-812-6400
Fax : 415 855-9750
Product: PaperPort
MAGAZINES:
Computer Telephony Magazine
12 West 21 St.
New York, NY 10010
Editorial: rluh...@mcimail.com
Voice 212.691.8215
Fax 212.691.1191
For Subscriptions:
Voice 800 677 3435 or
215.355.2886
Fax 215.355.1068
WWW: www.computertelephony.com
SELECTED SERVICE BUREAUS
Infotime
Voice 502-426-4279
FAX 502-426-3721
e-mail rstr...@infotime.com
www: http//www.infotime.com
Epigraphix ???
SELECTED VENDORS OF FAX SERVER PRODUCTS:
Alcom Corporation
1616 N. Shoreline Blvd.
Mountain View, CA 94043
Voice 415.694.7000
Fax 415.694.7070
Product: Alcom LanFax Redirector
WWW: www.alcom.com
Castelle
3255-3 Scott Blvd
SantaClara, CA 95054
Voice 408.496.0474
Fax 408.496.0502
Product: FaxPress
ASP Computer Products
160 San Gabriel Drive
Sunnyvale
CA
94086
Biscom, Inc.
321 Billerica Road
Chelmsford
MA
01824
1-508-250-1800
Bristol Group Ltd
100 larkspur Landing Circle #200
Larkspur
CA
94939
Calculus, Inc.
1761 West Hillsboro Blvd
Deerfield Beach
FL
33442-1530
Canon U.S.A., Inc.
One Canon Plaza
Lake Success
NY
11042-1113
1-516-488-6700
Cardiff Software
6351Yarrow Dr Suite E
Solana Beach
CA
92075
1-619-931-4530
Cheyenne Software, Inc.
55 Bryant Ave
Roslyn
NY
11576
516-484-5110
Delrina Corp.
895 Don Mills Rd., 500-2 ParkCent
Toronto
ONT
M3C 1W3
1-416-441-3676
Devcom Mid-America
2603 W. 22nd St., Suite 23
Oak Brook
IL
60521
1-708-574-3600
Faximum Software, Inc.
1497 Marine Dr., Suite 300
W. Vancouver
BC
V7T 1B8
1-604-925-3600
Global Village Communication Inc
1144 E. Arques Ave
Sunnyvale
CA
94086
1-408-523-1000
JetFax, Inc.
1376 Willow Rd
Menlo Park
CA
94025
1-800-753-9329
Keller Group Inc.
8600 Jewel Avenue North
Stillwater
MN
55082-9351
612-429-7273
Konica Business Machines USA
500 Day Hill Rd
Windsor
CT
06095
1-203-683-2222
LANSource Technologies, Inc.
526 Queen St East
Toronto
ONT
M5A 1V2
416-866-8575
Mitek Systems, Inc.
6225 Nancy Ridge Drive
San Diego
CA
92121
1-619-587-9157
MultiTech Systems
2205 Woodale Dr
Mounds View
MN
55112
1-612-785-3500
Muratec/Murata Business Systems
5560 Tennyson Pkwy
Plano
TX
75024
1-214-403-3300
Okidata
532 Fellowship Rd
Mount Laurel
NJ
08054
1-609-235-2600
Omtool
2 Manor Parkway
Salem
NH
03079
603-898-8900
Optus Software, Inc.
100 Davidson Ave
Somerset
NJ
08873-9931
1-201-271-9568
Resource Partners
Box 689, Meadow Street
Wakefield
NH
03872
603-522-9500
Ricoh Corporation
Five Dedrick Place
West Caldwell
NJ
07006
1-201-882-2000
RightFax, Inc.
4400 E. Broadway, Suite 312
Tucson
AZ
85711
1-520-327-1357
STF Technologies
1-70&Highway23P.O. Box81
Concordia
MO
64020
816-463-7972
Sharp Electronics Corp.
Sharp Plaza
Mahwah
NJ
07430-2135
1-201-529-8200
SoftLinx, Inc.
234 Littleton Road
Westford
MA
01886
508-392-0001
TRS Technologies
13865 NW Cornell Rd
Portland
OR
97229
503-646-5321
Teubner & Associates
PO Box 1994
Stillwater
OK
74076
1-405-624-2254
Traffic Software
Boca Raton Florida
407-995-5282
Traffic Software, Inc.
Skipholt 50c, PO Box 5114
Reykjavik
Trio Information Systems AB
Odelbergsvag 17
134 40 Gustavsberg Sweden
46-08-570305-90
Trio Information Systems, Inc.
8601 Six Forks Rd., Suite 615
Raleigh
NC
27615
919-846-4990
U.S. Robotics, Inc.
8100 North McCormick Blvd
Skokie
IL
60076-2999
708-982-5069.
Wordcraft Systems
2082 Michelson Drive #300
Irvine
CA
92715
1-714-261-7044
Xerox Corp.
3400 Hillview Ave., Mailstop 504
Palo Alto
CA
94304
Xerox Corporation
Xerox Square -- 011A
Rochester
NY
14644-1877
716-423-5798
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Richard Shockey Developers of Fax on Demand Solutions
President For Business, Media, Industry and
Nuntius Corporation Government.
8045 Big Bend Blvd.
St. Louis, MO 63119 For a Demonstration Call our
Voice 314.968.1009 CommandFax Demonstration Line
FAX 314.968.3163 at 314.968.3461
Internet: rsho...@ix.netcom.com
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