OSFI error - No Master Socket (274C)
Kevin Powick
D3/NT 7.5.6 on W2003 server.
Trying to list a file from this new server (local) to our remote
server results in the following error being recorded on the local
server in dm,errors (note that I've substituted server and account
names below).
Cannot Connect to Remote LIST 4 KPOWICK DM
18
18/03 Open (REMHOST:ACCT,TEMP,) REMHOST:ACCT,TEMP
13/08/09
No master socket (274C)
This was all working fine until the local server was upgraded. The
upgrade was hardware, OS (w2003), and D3 from 7.4.x to 7.5.6
I haven't been able to find anything via Google or TL support forums.
Any ideas?
--
Kevin Powick
Ross Ferris
things ...
* there is a path between these 2 servers?
* any firewalls ?
* what OS is the old server (permissions of some sort?)
* I am down to a handful of D3/NT sites, so don't read the release
notes too carefully, but has there been any mention of OSFI inter-
version incompatabilities? (maybe they both need to be 7.5?!?!)
Sorry I can not really be of any more help (and I realize this
probably wasn't helpful, but someone had to comment - if this was an
upgrade, assume they still have support .... called TL yet?)
Kevin Powick
Thanks for the reply, Ross.
On Mar 19, 1:58 am, Ross Ferris <ro...@stamina.com.au> wrote:
> I have no idea, but just in case you missed some of the obvious
> things ...
I've checked the obvious items, but it's also hard to verify because
the client is an ocean away and there is a huge language barrier. I'm
supporting a foreign (to me obviously) subsidiary of a larger entity.
Their IT person is only good with the basics of PC support and we
don't really understand each other's language very well.
They do have TL support, but I was first on the list to call, so I'm
trying to work it out.
--
Kevin Powick
Tony Gravagno
>I've checked the obvious items, but it's also hard to verify because
>the client is an ocean away and there is a huge language barrier. I'm
>supporting a foreign (to me obviously) subsidiary of a larger entity.
>Their IT person is only good with the basics of PC support and we
>don't really understand each other's language very well.
Oh, you must be dealing with Scotland. LOL
>They do have TL support, but I was first on the list to call, so I'm
>trying to work it out.
Kevin, I work with companies all the time from countries overseas (as
Britney says "like Canada"). The combination of language issues and
low-speed networks frequently reduces progress to a crawl.
If they have TL Support, here's my recommendation: Send your client
this note:
"Please authorize Kevin Powick of Trident Software to call for Support
on behalf of our company and D3 System ID _______." They need to send
that to TL Sales along with your phone# and email address. When
that's processed you can email or call TL, find out if there are any
known issues, and get their recommendations on how to proceed.
If this is pure expense for you, being nice is ... nice. But after
personally spending some ungodly number of hours on charity work like
this with absolutely no recompense, my advice would be to simply tell
them to call the people to whom they're paying money for support. Or
they can register you as their VAR so that you can at least get a
pittance commission for the work you're doing. I have chosen not to
do the latter - I don't mind helping people, I don't mind Support
commissions, but I don't want to be the tier-1 call-guy for DBMS
issues.
2 meager US cents worth...
T
Kevin Powick
<address.is.in.po...@removethis.com.invalid> wrote:
You need better clients, T.
--
Kevin Powick