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OT: dealextreme.com dying or what?

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dp

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Jan 17, 2012, 2:27:32 AM1/17/12
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I used to buy small stuff from them and they worked just fine
last few years.
Lately I had two small orders delayed for may be a month before
shipping although I had been careful to pick only things which listed
as "in stock" (and kept on listing so after I got them into
"backorder" status....). The second of the two orders has yet
to materialize, after I clicked "cancel order" it changed state
to "prepare shippment", LOL. The first one got only partially shipped
and their search no longer locates it, "no such order" (and they still
owe me a $1.30 rubber snake :-) ).
Not a grave issue, of course, these two orders have been well < $20,
but
they used to be a convenient source for some stuff. No longer
so, I'm afraid.
This is just FYI; other peoples recent experiences will also be
interesting.

Dimiter

------------------------------------------------------
Dimiter Popoff Transgalactic Instruments

http://www.tgi-sci.com
------------------------------------------------------
http://www.flickr.com/photos/didi_tgi/sets/72157600228621276/

Simon

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Jan 17, 2012, 8:25:32 PM1/17/12
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On Jan 16, 11:27 pm, dp <d...@tgi-sci.com> wrote:
> I used to buy small stuff from them and they worked just fine
> last few years.
> Lately I had two small orders delayed for may be a month before
> shipping although I had been careful to pick only things which listed
> as "in stock" (and kept on listing so after I got them into
> "backorder" status....). The second of the two orders has yet
> to materialize, after I clicked "cancel order" it changed state
> to "prepare shippment", LOL. The first one got only partially shipped
> and their search no longer locates it, "no such order" (and they still
> owe me a $1.30 rubber snake :-) ).
> Not a grave issue, of course, these two orders have been well < $20,
> but
> they used to be a convenient source for some stuff. No longer
> so, I'm afraid.
> This is just FYI; other peoples recent experiences will also be
> interesting.

Yeah, I ordered a bunch of high-power LEDs for an aquarium lighting
unit, shelved the project for a while, then when I went back to it I
found they'd shafted me by only sending ~50% of the LEDs. They were
all wrapped individually in bubble-wrap, so it wasn't easy to tell,
and I just assumed that delivered == ok. Not so much. DX wouldn't give
me a refund either because I'd not complained immediately.

Never buying from them again.

Simon

rickman

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Jan 18, 2012, 1:19:10 AM1/18/12
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Reporting your problem here may help you feel better but the place to
let the rest of the world know is resellerratings.com

I have been more recently dealing with Dino Direct who sells the same
sort of stuff in the same way, free postal shipping via slow boat.
They seemed to be ok until I placed an order where one item was not
shipped. They billed the credit card for the full amount anyway which
I consider unethical, but I figured I would get a refund. But like
you I didn't realize it right away. They didn't dispute the issue,
but claimed that they couldn't credit my card and just plain would not
give a refund as if they didn't know what a check was.

I was not able to get anything out of them other than offers for
credit which I turned down. A couple of weeks later I made a post to
resellerratings.com about it. A few days later I heard from them.
This itself was unusual as they were slow to return my messages and
mostly either didn't understand what I wrote or were playing dumb.
They understood that my post on resellerratings.com was something they
didn't want. Still they refused to give me a $2 refund. In the end I
talked them up to a $5 credit to cover an item I found useful. I
don't think I've ordered from them since, but next time I need an
electronic dongle I will. Oh yeah, then they wanted me to remove my
negative post on resellerratings.com

They also have some issues with their listings. I was looking at a
car GPS which included a backup camera for $122. It was only after I
asked questions that I realized the unit was just the hardware and
didn't come with real GPS software!!! You have to buy that separately
and from someone other than them! Isn't that bizarre?

Rick

Simon

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Jan 19, 2012, 1:35:50 PM1/19/12
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Thanks - never heard of that site, but I've added my "review" ... they
didn't turn out well...

Simon

Don McKenzie

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Jan 19, 2012, 4:50:19 PM1/19/12
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On 17-Jan-12 6:27 PM, dp wrote:
> I used to buy small stuff from them and they worked just fine

Well, they just re-invented themselves, and sent out emails to all customers.

dx.com

Cheers Don...

=========================

--
Don McKenzie

Dontronics: http://www.dontronics-shop.com/

DuinoMite the PIC32 $35 Basic Computer-MicroController
http://www.dontronics-shop.com/the-maximite-computer.html
Just add a VGA monitor or TV, and PS2 Keyboard.
Arduino Shield, Programmed in Basic, or C.

dp

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Jan 19, 2012, 11:20:19 PM1/19/12
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On Jan 19, 11:50 pm, Don McKenzie <5...@2.5A> wrote:
> On 17-Jan-12 6:27 PM, dp wrote:
>
> > I used to buy small stuff from them and they worked just fine
>
> Well, they just re-invented themselves, and sent out emails to all customers.

Must have gathered too much negative feedback lately hence the move.
Beats me why they had to begin cheating with the "stocked" data, their
busyness seemed to flourish.
Apparently some lessons can only be learned the hard way, must be part
of human nature.

Dimiter
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