So here is the plan. The cyborg is programmed as a search engine, and
the counselor or technical support person is trained to pick a
programmed response using the engine. When a person chats to the
cyborg, the search engine automatically runs a search and then the
support agent can pick the first response. Once the first response is
picked, the program goes into 20 questions mode, and the next response
is based on an understanding of what the first answer to the users
question was.
But if the support agent can't find an appropriate question, he can
move backwards into the tree of 20 questions, and browse through other
possible lines of questions and answers before actually selecting a
response.
It seems easy to program the robot to do this, but harder to come up
with questions for every topic.
Anyone want to work on this project with me, or take it from here? On
AOL, technical support people use a program just like this to answer
questions, and have tons of refrences to automatically search through
to come up with complicated answers. And can provide links to more in
depth information. They even train the people on the phone to talk
with users according to a simpler script to help them keep clients, and
get buisness.
To top it off they are paying people who can barely speak english in
India, 10 cents an hour to do this job, and they are starving!
pig wrote:
> virtua...@gmail.com wrote in news:1155401054.656976.143000
> @b28g2000cwb.googlegroups.com:
>
> > Don't you think its a good idea? Instead of buying your kids video
> > games to play, or setting them loose into the devilish world of online
> > chat. People could buy a computer program like "Eliza", that was
> > operated by real people who would counsel kids and help facillitate
> > healthy growth.
> >
> > They have people you can talk to already called Life Coaches which
> > charge big bucks on 1900 numbers. But shouldn't there be a way to
> > create healthy atmospheres online for free? Our Tax Dollars Could pay
> > for it.
> >
> > I'm tired of unmoderated usenet, and I'm even more tired of getting
> > into a moderated group where there is a network of friends already
> > present who don't know me, and conspire to intimidate and manipulate
> > me, or ban me for no reason.
> >
> > I guess there is myspace, but none of my 'friends' like to talk to me
> > either.
> >
>
> this is the problem with the internet, it brings people together yet it
> doesent. Meeting people face to face is what many people miss these days,
> we crave it but think that its a craving for something else entirely..
> ie. new car, bigger house, more consumables..
>
> The net is a great thing dont get me wrong, but we need to focus on the
> local community also.. people are scared to meet new people coz theyve
> been stuck on the net for their whole lives.. sad. they arent depressed,
> theyre just lonely. heh.