How do you 'Clear user data' with the latest version of CommCare?

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Simon Berry

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Dec 17, 2015, 7:59:43 AM12/17/15
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I have just implemented lookup tables and table filtering for Province/District questions on forms that create new cases (retailers) and edit existing ones. I've used the instructions here:

and here:

The system seems to be working fine to new cases but when I try an edit a case I get the following error message after selecting a case to edit:

     Error occurred
     Invalid cast of data [---] to type Date

In the above instructions you recommend  'clearing user data' if problems are encountered but the instructions given don't seem to work with the latest version of CommCare. The only menu option on the login screen that I can find doesn't have a 'Settings' option. After login, the menu does include a Settings option but the settings menu doesn't include a 'clear user data' option.

Help!

Simon

Phillip Mates

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Dec 17, 2015, 8:06:04 AM12/17/15
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Dear Simon,
As far as I know the menu to clear user data should be in the same place as always. That said, our settings menus are a bit confusing; we are currently working to make them more intuitive.

To clear user data on CommCare:
Log into your app, press the 3 dots in the upper right corner, select "Settings", press the 3 dots in the upper right corner again, select "Clear User Data" which should be the first entry in the drop down menu.

Please let me know if you are unable to find this menu entry.

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Phillip Mates
Mobile Software Engineer at Dimagi

Simon Berry

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Dec 17, 2015, 8:17:33 AM12/17/15
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Thanks for the prompt response Phillip.

On my Samsung tablet there are not 3 dots at the top right of the screen either before or after logging in. The only menu available is the system menu. Before logging in this gives the following options:

     Enter as Demo User
     About CommCare

After login the options are:

     Settings
     Update CommCare
     Call Log
     Report Problem
     Validate Media
     Manage SD
     Wifi Direct
     Connection Test
     Saved Forms
     About CommCare

Selecting Settings from the above list then gives:

     CommCare Application Server
     Data Server
     Submission Server
     Key Server
     Form Record Server
     Auto Update Frequency
     Fuzzy Search Matches
     Set Print Template
     Change Locale

?

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Phillip Mates

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Dec 17, 2015, 8:30:17 AM12/17/15
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Interesting, I assumed (incorrectly) that the three dots was standard across Android flavors.
Once you enter the menu that shows the following items:
     CommCare Application Server
     Data Server
     Submission Server
     Key Server
     Form Record Server
     Auto Update Frequency
     Fuzzy Search Matches
     Set Print Template
     Change Locale
Press the system menu button again. That should hopefully pop up a menu containing the "Clear User Data" entry.

Simon Berry

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Dec 17, 2015, 8:30:20 AM12/17/15
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Interestingly, when I take a screenshot, the three dots show up (in the screenshot) but they are not visible when using the app. Also tapping in the area where the three dots should be does not display a menu. Bizarre!

Simon

Simon Berry

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Dec 17, 2015, 8:34:47 AM12/17/15
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Thanks Phillip, that worked.

However, it didn't solve the underlying problem but I will start another thread on that.

Regards

Simon
17/12/15



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