No option to save incomplete form on app

[sarah]

Hello, I'm having problems with saving incomplete forms on a new commcare app - I can't seem to find an option to do this. It has always been possible to save an incomplete form by clicking the back button at any point during a questionnaire, or once you reach the end of the questionnaire. However this option does not seem to be available on an app we are currently testing. For example, in the first 2 attachments it shows that there is no 'folder' on the home screen for incomplete forms (1st attachment), and when you press the back button the only options are to stay in the form, or exit without saving (attachment 2). This is compared to a different app (and any other app i;ve ever made) where the home screen has folders for saved and incomplete forms (attachment 3) and to save incomplete forms (attachment 4).

Does anyone know if this is a glitch? Or do i need to perhaps edit something in the app design itself, or change something in the settings? Or am i just missing something obvious (even though this has never been a problem before)?

Thanks for any advice,

Sarah

[Nick Clark]

Hi Sarah -

When creating a new application, the 'Saved Forms' and 'Incomplete Forms' settings are disabled by default. To correct this, you would need to alter these settings on CommCareHQ. From your project space, proceed to the Application Settings page and select the 'Android Settings' drop down. In this section, you can find the 'Saved Forms' and 'Incomplete Forms' setting, which will allow you to enable those options for your application. Be sure to save and deploy a new version after enabling the settings!

Best,

Nick 

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[sarah]

Hi Nick, ah thanks so much! I guess this must be a new update as I've never needed to do that before.

Thanks,

Sarah

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[Jennifer Head]

Hi Nick and Sarah,

I am having trouble finding the Android Settings page to make this change. Can one of you assist me?

Thanks,

Jennifer

[Clayton Sims]

Hi Jennifer,

I'm assuming you're following this guide?

https://confluence.dimagi.com/display/commcarepublic/CommCare+Form+Management+Features#CommCareFormManagementFeatures-ConfigurationOptions

You may need to click the "three line" menu in the upper right hand portion of the settings screen on CommCare HQ to find additional options.

-Clayton

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