Is data retained during an update (of the Android app)

[Andrew Cawood]

I have some fieldworkers whose phones are struggling to sync, after attempting over both 3G and Wifi.

I don't have access to the phones myself.

I want to suggest that they update the Android app to see if this may resolve the issue. Can you please confirm that no forms will be lost during an (Android) app update?

Any other tricks to try restore the syncing? 

Thanks,

Andrew

[William Pride]

Hi Andrew,

Updating the Android app will not cause data loss. 

However, if their connection is strong enough to update the Android app but they're still unable to sync their forms with the server I would report a bug through CommCareHQ so that we can take a look to see if anything is going wrong.

Cheers,

Will

--
You received this message because you are subscribed to the Google Groups "commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

[Andrew Cawood - Techairos Consulting]

Thanks Will, will try update and report a bug if we're still stuck later.

Regards,

Andrew

---------------------

--
You received this message because you are subscribed to a topic in the Google Groups "commcare-users" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/commcare-users/JVplg7DkRqM/unsubscribe.
To unsubscribe from this group and all its topics, send an email to commcare-users+unsubscribe@googlegroups.com.