URGENT: CommCare Crashing

[le...@verasolutions.org]

Hi everyone,

I'm having a serious issue in my CommCare application. Every time I attempt to access one of the modules in my application, CommCare crashes on my device. This is happening on any device on which I attempt to sync and access the modules in my application. I've noticed that this has only started happening after I SYNCED my device. It did not happen if I deployed the application and then updated the application. Could this possibly have something to do with the data? The only change that I've made to the data today was closing the following case: https://www.commcarehq.org/a/tns-proof-of-concept/reports/case_data/a098E000001tImqQAE/. When I synced the device after closing this case, this is when the application started crashing.

Anyone else have a similar problem today or ever? Any advice would be greatly appreciated.

Thank you!

Lexa

[Cory Zue]

Hey Lexa,

We've heard a few other reports of similar issues today and are looking into this urgently. We'll follow up as soon as we know more.

thanks,

Cory

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[Lexa Koenig]

Great. Thank you for the quick reply, Cory!

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Lexa Koenig

Consultant | Vera Solutions
+27 72 927 0879 | lexak27

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[Cory Zue]

Hey Lexa,

We've found and fixed the problem. In order to fix it you may have to clear user data on the phone and sync fresh. Instructions for doing that can be found here: https://confluence.dimagi.com/display/commcarepublic/CommCare+Android+Troubleshooting

Thanks for reporting the issue and apologies from our team.

Cory

[Clayton Sims]

Hi Lexa,

Sincerest apologies for the problem today.

I wanted to let you know that our team has further addressed the issue, and any users who are experiencing problems should only need to press the Sync with Server button and sync with HQ. Afterwards the app should resume working normally. No one should need to follow the more complex "clear user data" workflow to fix the problem

We hope this should make recovering from the issue easier for any remaining users, and apologize for the disruption.

Clayton Sims

VP of Mobile Engineering

Dimagi, Inc

[le...@verasolutions.org]

Hi Clayton,

Thank you for the update and for working quickly to get this sorted!

Best,

Lexa