Operator Manual Mercedes Benz
Doelia Lanoue
In the event that you provide us with any personal data relating to a third party (e.g. information of your family, friends and/or employees), you represent to us that you have obtained the consent of the third party for us to process their personal data in accordance with this Notice.
2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your personal particulars such as your name, contact information such as your address, email address or telephone number, as well as (but not limited to) your nationality, gender, date of birth, marital status, photographs and other audio-visual information (including images and voice recordings of our conversations with you), employment information and financial information such as credit card numbers, debit card numbers or bank account information, personal opinions made known to us (e.g. feedback or responses to surveys), records of any contact you have with us (such as messages and documents provided by you), device type, cookies, unique device identifier, and IP address.
3. Whenever you visit our websites, we store certain information about the browser and operating system you are using; the date and time of your visit; the status of the interaction (e.g. whether you were able to access the website or received an error message); the usage of features on the website; any search phrases you entered; how often you visit individual websites; the names of the files you access; the amount of data transferred; the Web page from which you accessed our website; and the webpage you visited after visiting our website, whether by clicking links on our websites or entering a domain directly into the input field of the same tab (or window) of the browser in which you have our websites open. In addition, we store your IP address and the name of your Internet service provider. This is for security reasons; in particular, to prevent and detect attacks on our websites or attempts at fraud.
(c) When you contact us through various methods such as application forms, emails and letters, social media platforms including but not limited to Facebook, Twitter, Instagram and WhatsApp Business, via chat or messaging functions, telephone calls and conversations you have with our staff and or authorized agents. If you contact us or we contact you using any telecommunications platform, we may monitor or record the telephone call for quality assurance, training and security purposes;
(e) When you participate in any surveys, questionnaires, competitions, contests, offers, promotions or otherwise interact with us online or offline via an appointed third party service provider or agent;
(f) sending you marketing information about Mercedes-Benz products or services including notifying you of marketing events, initiatives, lucky draws, membership and rewards schemes and other promotions relating to such Mercedes-Benz products or services;
(g) carrying out surveys, research, planning and statistical analysis or analytics for the purposes of developing or improving Mercedes-Benz products, services, security, service quality, and advertising strategies;
(i) communicating with you, including providing you with updates on changes to products, services and banking facilities (whether made available by us or through us) including any additions, expansions, suspensions and replacements of or to such products, services and banking facilities and their terms and conditions;
(n) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority or for any other legal purposes;
(p) transmitting to any personnel of Mercedes-Benz group entities or to our third party service providers and agents, our authorised dealer representatives and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
7. We may from time to time and in compliance with all applicable laws on data privacy, disclose your personal data to any personnel of Mercedes-Benz group entities or to third party service providers and agents, our authorised dealer representatives, and relevant governmental and/or regulatory authorities, whether located in Singapore or elsewhere, in order to carry out the purposes set out in the terms and conditions herein. Please be assured that when we disclose your personal data to such parties, we require them to ensure that any personal data disclosed to them is kept confidential and secure.
(a) For more information about the data sharing between Mercedes-Benz Singapore Pte. Ltd., Mercedes-Benz AG, Mercedes-Benz Mobility AG for the purpose of analysis and marketing please click here. This refers to activities on this specific Mercedes-Benz website only in case you have granted consent for this purpose and data sharing with Mercedes-Benz AG and Mercedes-Benz Mobility AG.
8. We wish to emphasise that we do not sell personal data to any third parties and we shall remain fully compliant of any duty or obligation of confidentiality imposed on us under the applicable agreement(s) and/or terms and conditions that govern our relationship with you or our customer or any applicable law.
9. We may transfer, store, process and/or deal with your personal data outside Singapore. In doing so, we will comply with the PDPA and other applicable data protection and privacy laws and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
10. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
12. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing to our Data Protection Officer at the contact details provided below.
13. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
14. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Certain features of our websites may depend on the sharing or personal information, and if you do not provide your personal information in such cases, you may not be able to use those features, or they may be available with limited functionality. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 12 above.
15. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
16. In order to provide you with effective and continuous products and services, it is required that you provide us with accurate and complete personal data, failing which we may not be able to process your application. We reserve the right to request for documentation to verify the information provided by you. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
18. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
19. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures to secure storage transmission of personal data by us. We take technical and organizational security measures in order to protect your information managed by us from being tampered with, lost, destroyed or accessed by authorized individuals. We are continuously improving our security measures in line with technological advancements.
20. Please be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. Further, there may be situations where you are linked to external websites while using our website, which we shall not be held responsible for the data policies procedures, or content of these external sites. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
c80f0f1006