Dear Valued Customer,
We are reaching out to let you know that the next time you call the JPay automated helpline – 800-574-JPAY(5729) – you will be prompted to create a four-digit PIN which, going forward, you will use instead of your ZIP code to validate your account.
It’s easy to do – you’ll just follow the simple prerecorded steps to create your PIN. Then each time you call, you can be assured that your transaction is secure because it’s protected by the PIN you set up yourself! (Don’t worry – if you ever forget it, our live customer support team is always around… we’re here 24/7/365 to support you.)
We just wanted to give you this heads-up so you’ll know what to expect when you call JPay for account service.
This is also the perfect time to say thank you for being a JPay customer. Not only do we appreciate your business, but please know that it also allows us to continue innovating to provide the latest in communication technology, as well as a library of free digital resources dedicated to improving outcomes for your incarcerated loved one.
With sincere appreciation,
Your JPay team
P.S. If you also have a Securus account, you already use a PIN for the Securus self-service line. If you wish, you may certainly feel free to use the same PIN for JPay.
