FCC Order - Jail/Prison Impact - SECURUS and other companies
Spike CO
What services are impacted by the Order?
Phone calling and Video are our only services impacted by the Order.
Beginning in November of 2024, we will be removing all phone- related transaction fees.
PHONE CALLING
How does the Order impact phone calls?
The Order reduces the overall rates that providers may charge for phone calls and video sessions. If your loved one is at a facility where current rates are above the Order’s rate caps, the rates will be reduced in the future. The timing of these rate changes depends on a variety of factors, including our company’s existing agreement with each facility. Adjustments to calling rates are generally determined by the facility size and expiration of their current service agreement. You can expect rate changes to take effect beginning in 2025, and no later than April of 2026.
How will I pay for phone calls?
Although arrangements may vary by facility, family and friends will typically cover the cost of phone calls using funds from prepaid AdvanceConnect accounts. To fund your account, just sign in on securustech.net, navigate to the AdvanceConnect section, and add funds.
VIDEO CONNECT
How does the Order impact Video Connect?
The Order specifies that providers charge for video calling on a
pay-per-minute basis, which is functionality that we don’t have right
now, but are working to put in place. In the meantime, some facilities
might choose to temporarily disable video calling in favor of different
methods of communication. At locations that maintain our current Video
Connect service, we may provide users an allotment of free video
sessions, subject to facility agreement and policy . Any no-cost video
calling will be on an interim basis only, until pay-per-minute Video
Connect is available.
If offered at my loved one’s facility, how will I book a free Video Connect session?
If sessions are available based on facility agreement and policy, you’ll
continue to sign in to your account to book video calls at least 24
hours (and up to two weeks) in advance, just like you do today. The only
difference is that you will no longer be required to enter
payment/vouchers and will be taken directly into scheduling.
Will I be allowed to purchase video sessions?
Purchased video sessions are not currently available, so only the
provided free video sessions at facilities with active Video Connect
service may be scheduled right now. Before pay-per-minute Video Connect
is available, you may choose to supplement with phone calls.
What is AdvanceConnect?
AdvanceConnect is a prepaid funding solution that allows you to pay for calls from your incarcerated loved one. Once your AdvanceConnect account is set up, you must fund it to begin paying for calls from your loved one. To help you stay in control of your call-related spending, you always have the option to accept or reject calls, and the cost of each completed call will automatically be deducted from your AdvanceConnect account.
stephe...@comcast.net
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