Re: Google Paypal
Telly Rugs
I paid for something on sq engineering website (trusted site) and when it gave me a warning of somesort saying purchase was unsuccessful. Paypal says i have a payment on hold for the same amount as purchase price. I have no invoice, no receipts or an...
Hi I was trying to send bitcoins to another wallet but it keeps saying I don't have enough to transfer. I understand the minimum is $20 I was trying to send close to $50. What am I doing wrong that I'm receiving that message?
I purchased an item from depop and the parcel never arrived, the tracking status remained as ready to be collected from seller for 4 weeks. The seller is unwilling to refund now because she still thinks its not lost, and insists on waiting another we...
At 3:08pm I received an email from Paypal noting 4 transactions had just been processed. I logged in to my account and discovered that they were to an email address I've never seen before (@bytedance.com - "TikTok Inc") and the currency was in Brazil...
Someone was able to hack into my account and withdraw all of my money into an unknown bank account. I have contacted PayPal multiple times and filed many disputes that have all been unsuccessful. Somebody was able to hack into my PayPal and change my...
My paypal account got permanently limited,but I don't think any of my actions go against policy,First it got temporary limitation and then Permanent limitations.This is my primary paypal account and I have my payments pending please help me with thes...
I cancelled an order through PayPal and it was refunded. The seller sent me the item anyway (shipped 2 days later). They now say I can return it but will have to pay shipping costs and it came from China. I've been hassled and have just repeated that...
I signed up for the PayPal debit card and they gave me a debit card number but I still haven't received the debit card in the mail. Why would they do one without the other? It's been about a month at least.
Dropbox have stolen $199 from my Paypal account! My billing cycle isn't until August, and the annual charge is only $99. But for some reason they have taken $199 at the beginning of the year! And none of my emails or online support requests are being replied to. About to file legal action against Dropbox to reclaim the money. Has anybody else had a similar problem?
It may be that your paypal account has been compromised and someone has used it to upgrade two Dropbox accounts. Dropbox isn't in the business of simply charging random amounts to peoples funding sources, there has to be an action to trigger it.
$199 is too little for a Dropbox for Business account, and as you note its too much for a Pro account annual renewal. It is however the right price for an older 2TB Pro account (which are no longer available as a new upgrade)...
Thanks for your sarcastic reply. As I said in my message, but I guess you didn't read, I have tried emailing them (pretty much every day for the past 12 days) and posting support queries via the website. None of these are being replied to. Of course, there are no actual phone numbers that I can use to contact them on either. I've tried appealing to Paypal, but as the arrangement is set-up via a recurring billing agreement, they have refused to accept a claim. So it is in the hands of the bank now, who require me to start action in order to feel comfortable joining the claim. Without any way of contacting someone at Dropbox, I have no further avenues to explore.
Support tickets generally take about 3 business days on average, so check the above link or your spam folder (in general, support tickets are not ignored - replies sometimes end up in peoples spam folders, but you can always check the zendesk link).
Your bank should not require you to start legal action to counter a fraudulent charge - thats their job. You just have to identify a charge that was non-authorised and the bank should deal with it. If your bank is suggesting otherwise, you need to give serious consideration as to whether you want to stay with that bank or not, as they aren't treating fraud seriously.
When there appears to be no other way to be heard, I'm not sure what I've got left. Maybe if 3 days is the average, and there has been some screw up so that everyone is complaining, then 12 days might be possible. But it's not acceptable.
I had one reply saying they would deal with it that day and asking for a Paypal transaction id. I've had nothing since then, and this support query doesn't exist in the zendesk system. I can see the claim I've raised via the support link on the website, but it remains "unassigned".
That last link asks for a 12 character reference, but I don't have one. My bank only shows the Direct debit aggreement number with Dropbox, and the reference on Paypal's website is much much longer (and not accepted by the Dropbox website).
*For Australian users, the PayPal service is provided by PayPal Australia Pty Limited AFSL 304962. Any information provided is general only and does not take into account your objectives, financial situation or needs. Please read and consider the CFSGPDS (paypal.com.au) before acquiring or using the service. See website for TMD.
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