How To Design Cricut
Carlos Beirise
How do I troubleshoot issues with the Cricut app (Design Space)? Any issues you experience with the app can usually be resolved with some basic steps: 1.Ensure the app is up to date (How?). 2.Ensure your computer or mobile device operating system is up to date (How?), and that it meets the system requirements for Design Space. 3.Sign out of Design Space, then sign back in. 4.Restart your computer or mobile device. 5.If issues persist, you can uninstall Design Space, restart your device, then reinstall Design Space. Be advised, while projects are saved to the Cricut cloud by default, if you have any projects saved only to your device, make sure you save them to the cloud before uninstalling Design Space.
Can I use the Cricut app (Design Space) on both iOS and Android devices? Design Space is available for both iOS and Android mobile devices! Visit cricut.com/system-requirements for information about supported iOS and Android operating systems and devices.
* iOS is a trademark or registered trademark of Cisco in the U.S. and other countries. Android is a trademark of Google, LLC. Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple Inc., registered in the U.S. and other countries.
We have several teachers that use Cricut Design Space. The app is constantly needing an update. When the app is launched and detects an update it will automatically download the update and try to install it. At that point the user gets a popup "An Update is ready to install. Cricut Design Space is trying to add a new helper tool." To continue you have to input the local Admin and password to continue. The app will not launch unless you enter this info. I have tried creating a TCC profile with the Security & Privacy payload allowing Full Disk Access for com.cricut.design. Is there a way around this without us pushing the update out through our MDM every time.
Which MDM are you using? Some MDMs like Jamf and Mosyle allow an admin on demand feature that will let you give the user admin privileges for a few minutes to accept the update so that you don't have to be involved every time.
That is a constant Cricut Design space error. I have a cricut and so do some of the teachers I work with and it drives us crazy. You can have the app auto update in your MDM but it isn't a full workaround I have the issue on my personal devices also.
Jeff - We face the same issue ourselves and within our MDM have the option to be notified of app updates on. Once we (in the tech land) get one of those notifications we send out the update to devices where it is installed.
Once of the tools we use to help out with that is Autopkgr. It lets us do things like schedule app updates to download on one machine, then we can figure out how to distribute those to our clients. In our case the MDM is jamf, but there are some FileWave tie-ins that might also help on out.
So I don't know whether this is an issue with the SVGs created in Designer or whether this is a new issue with design space... but is anyone else having this happening and know a solution? Whenever I create a file in designer, and export it as an SVG then upload it to cricut design space, the shapes are being rearranged and not staying in the positions in relation to each other as they are in Designer. This is so strange to me, as in the past this is not how SVGs functioned once uploaded to Cricut design space. First image is how they appear in designer, second picture is how they appear in Cricut design space. Pic 3 and 4 illustrate why this is problematic a bit better.
The issue seems to be very much a Cricut Design Space bug. I've tested it using version 6.12.227 and basically what seems to be happening is that for any SVG files created at 72 dpi in Affinity Designer, Cricut is doubling the X and Y co-ordinates for rectangles if the rectangle hasn't been transformed, i.e., repositioned in Affinity Designer.
If however, the rectangle is transformed in AD after initially being drawn then when imported into Cricut the X and Y co-ordinates are doubled and then the tranform offset added.
When imported into Cricut Design Space, the same rectangle appears as Size 10cm x 10cm, Position X: 5cm, Y: 5cm, i.e., it has doubled the original X, Y co-ordinates and then added the transform value so it is now positioned at X: 5cm, Y: 5cm rather than doubling the new X, Y co-ordinate values which would have resulted in X: 6cm, Y: 6cm
The SVG code is correct coming out of AD so the issue isn't AD related. I tested it using SVGs created in Inkscape and the same issue applies once imported into Cricut though size and position are scaled up by a factor of 1.333333 because Inkscape uses 96dpi as it's default resolution.
With AD documents at double the resolution, i.e., 144dpi, the issue is quadrupled so a rectangle drawn at a Size 5cm x 5cm, Position X: 1cm, Y: 1cm appears in Cricut at a Size of 10cm x 10cm, Position X: 4cm, Y: 4cm if there are no transforms in AD post drawing.
Okay so this is very interesting, thank you for the detailed response! My thoughts were as well that it seems to be an issue with design space as this has not always worked this way (I went back and reuploaded old SVG files of mine that I know functioned properly at the time). So interestingly from a Facebook group, someone suggested adding a random node to each shape once converted to curves... and that seems to fix it! So based on what you are saying about transormed/non-transformed the workaround of adding a random node makes sense to why it's working. The other thing I discovered during my testing, is if you use the shape tool to make a couple shapes, then covert them to curves, then export to an SVG, when you open that SVG in designer, the shapes are BACK to saying shapes in the layer menu, not curves. However if you add a random node, it seems that "locks" the shapes as curves and doesn't revert them back to shapes in the SVG. I have no idea if that is part of what design space is misreading from the SVG files... but it might play a roll as well. My hope is this is something design space fixes/changes but the add a node workaround isn't that complicated and it does seem to work. Thanks for your thorough response!
Yes thank you for that, I had found that and tried those recommendations. It didn't however fix this particular issue, but someone from a Facebook suggested a workaround of adding a random node to shapes once they are converted to curves and it seems to be fixing the issue for now! Thank you!
It seems the issue only affects squares/rectangles or shapes originating as such... even drawing a perfect square/rectangle manually using the pen tool results in the same problem as does drawing a square and then either rotating or shearing it, however drawing a random, non-square shape that only uses 4 nodes with the pen tool doesn't exhibit the issue and likewise if you draw a square using the Ellipse tool, convert it to a curve and then move any one of the four nodes in either the X or Y axis by one pixel then the problem also no longer exhibits itself.
The other thing I discovered during my testing, is if you use the shape tool to make a couple shapes, then covert them to curves, then export to an SVG, when you open that SVG in designer, the shapes are BACK to saying shapes in the layer menu, not curves.
This only seems to be the case when shapes are created using either the Rectangle or Ellipse tools or when using the Pen tool to create a perfect square/rectangle, all other shapes created using any of the other shape tools remain as curves when the SVG is opened in AD which I guess is to be expected but equally unsure why this happens with the Rectangle and Ellipse?
AD exports a Rectangle as a but equally exports an Ellipse as a , so neither are exported as a path, yet Cricut has no issues with the Ellipse, i.e., it positions it correctly on import, unlike the Rectangle...
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