IT Support Associate (Desktop Support) - UIC
Robert Sandusky
Work in the heart of one of America’s great cities at Chicago’s only public research university.
The University Library and The University of Illinois and Chicago is seeking an IT Support Associate (Desktop Support) to work primarily in the Library of Health Sciences - Chicago. The Support Associate supports the public and staff desktop computing environments in the UIC Library. Install, deploy and maintain desktop computing systems in a mixed environment (Windows, Mac). Monitor, troubleshoot, and resolve system, application and network connectivity issues.
We support continuing education, professional development, healthy work/life balance and offer a flexible work environment. The University Library deeply values the culturally and ethnically diverse student community that it serves and works to promote equal access to information.
Duties:
- Solve hardware and software issues for staff and public computers; identify, research, and resolve problems related to operating systems, applications, and network connectivity.
- Maintain system security in accordance with University security policies
- Maintain inventory
- Write and maintain systems documentation
- Maintain user accounts
- Train library colleagues
- Act as backup for event support
- Perform other related duties and participate in special projects as assigned
Qualifications:
Minimum Acceptable Qualifications:
- High School Diploma or Equivalent
- A minimum of one (1) year professional level IT experience within IT Support Services - Experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution.
- Demonstrated experience performing Windows and Macintosh desktop support in an organization.
Robert J. Sandusky, Ph.D.
Associate University Librarian for Information Technology
Associate Professor and Associate Dean
UIC University Library
Pronouns: he, him, his
Robert Sandusky
The complete job announcement is posted on the UIC Job Board:
https://jobs.uic.edu/job-board/job-details?jobID=129193
The close date is Monday, March 23, 2020.