Up until yesterday I never had an issue connecting to xbox live. I've made no changes to my setup nor have I added any additional hardware to my home network. My xbox connects to the internet, but won't complete the connection to xbox live.
Same issue here. Verizon FIOS in Maryland. Neither mine (wired) or my daughters Xbox (wireless) will connect to XBL. I've rebooted the router, reset the router to factory settings, etc. On both Xbox's the network test has be as connected to the internet, but errors when connecting to XBL. May be unrelated (or not), but I can't seem to get to xbox.com from home either - it times out everytime. Working fine at work (where I'm posting from).
No, I haven't called them. I spent about an hour trying to figure it out on my own last night before calling it a night. I was just hoping it would resolve itself by the morning, but no luck there. I posted on the XBL forum as well and there appear to be a few other people having the same issue with FIOS.
To no surprise they claim there is no issue on their end and they do not monitor or prohibit any internet activity on their end so he concluded it must be xbox's servers. I informed him that I'm able to get on to their website at work but not at home and he still said it must be their servers.
Verizon has been having an issue for about 3 days now that I have noticed. They have been less than helpful, if you call they require you hook up their Actiontek router, which sucks; especially for XBL.
I live in Maryland (Baltimore) and just had FIOS installed last Friday. I just checked and I can connect wirelessly to XBOX live with no problems. I do know that in order for me to connect, I had to enable Wireless MAC authentication and add the MAC address to the Allowed List.
I don't have an Xbox so I can't see if XBL is down for Verizon in my area, though the Xbox forums and main site are loading up here. It sounds like a router somewhere is having an issue with a routing table or a link.
I'm having the save problem, also live in Maryland. I ran a tracert on xbox.com and it looks like I reach a Microsoft page (microsoft-gw.customer.alter.net) right before I start getting request time outs, so it might really be a problem with Xbox's servers. Has anyone contacted Xbox support yet?
microsoft-gw.customer.alter.net hops are the peering points between Microsoft's Network and Verizon's network. If that is as far as you are going in a trace, the problem is probably with a router or a link at that point then.
We are in NJ. We haven't hadd FIOS TV or Internet since Sunday, June 20! Each day we've been calling and first we had to be home for a service visit and now apparently there's a cut cable somewhere. It's June 25 now - 5 days without internet and TV is starting to get to us!
I contacted Xbox live support and went through the port forwarding and such, and he also suggested to try the Google DNS server, but no luck. I also live in Maryland and am glad that I'm not alone in this issue.
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WANT TO REVERT TO THE OLD NETFLIX HERES HOW- if your like me (and pretty much everyone ive talked to you hate teh new netflix interface. why they literally screwed up everthing about it i dont know. but the good news is the old netflix app is still on your xbox and you can still use it.
STEP 1 hit the xbox button and goto the gams tab and select quickplay,then goto the al tab on the right and scroll down till you find the old netflix app (it should be a little white flim strip in th emiddle not the shiny red on at the top) select this now. you should get an error message but jsut click ok
STEP 2 now you should be at a netflix screen that tells you theres and error and you need to register netflix on this console and it should have the register code in the background covered by the error message.leave it on this screen and then
STEP 3 go online to your netflix account and click on the YOUR ACCOUNT & HELP link at the top rigth. it will bring you to the accpunt page scroll down a little bit and under the WATCHING INSTANTLY ON YOUR TV OR COMPUTER section click the MANAGE NETFLIX READY DEVICES AND COMPUTERS LINK. then click the disconnect device button and confirm
STEP 4 finally got back to your xbox (which should be on the netflix screen with the error message and the option to TRY AGAIN click this now and it shoudl remove the error mesage and show you the registration code enter this now on your computer and presto the Old (and much better) netflixs app.
you can use either app now without having to do all that stuff again but you can only access the old netflix app through the quickplay option. if you click on the netflix icon it will brign you to the new (and annoying) one. its so sad that we have to do this they shoudl simlpy give us the option of which we want to use but they would rather force the new on on us anyways ENJOY GUYS and thumbs up if you found this usefull
Regardless, absolute credit to Fleshpuppet for this info. I'm creating the thread that way people who don't like the new Netflix have an idea how to get their beloved previous version back. Unfortunately, no fix for the new Dashboard...probably won't be =/
However, if you were already on the old Netflix you can stay on it for as long as you wish to keep your Xbox console running...so at least you can get a few final moments with the old setup before wishing it farewell (unless you're one of the lucky few it doesn't corrupt for).
OH wll not 10 hours after i posted this they disabled it. WHY i ask you, do they care if i want to use their old interface. it wasnt hurting anythgin by allowing me to use the older (and far greater) program espically since its on my xbox still just sitting there on my harddrive. this is like cyber facisim. i dont like the new version and im not just shouting whiney non sese complaints but i had VALID reasons and it jsut a dick thign to do. so even though ive been and XBOX LIVE subscriber since the original xbox and even though i jsut puurchased an xbox kinect bundle for christmas. i will be returning it and canceling my subscription. turning off my auto renew and gettign a netflix box from netflix.com. i know they dont care and that to them it doesnt matter but i was a diehard xbox fanboy and now i hate the service. PLEASE i urge yo uto call 18004myxbox and let them know your displeasure and perhaps they will fix at least this but i doubt it.
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