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Catrin Muzquiz

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Aug 2, 2024, 9:42:28 AM8/2/24

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I recently bought a Samsung UHD TV Smart TV and am using Yamaha receiver with 5.1 surround.
I had to install the optical cable from TV to Yamaha receiver and then set your receiver to
Audio-1 so you can then hear Netflix ! Good Luck

I cannot get any sound through my receiver when using netflix app from my samsung un55f6300. I am using ARC HDMI input and I tried an optical cable to the receiver. Do I need to change any settings on the tv, app or stereo? If anyone can help let me know. My receiver is a denon X400

Great article Eric, I learned a lot, and it was very clear. Method 2 works for me, but I tried method 4 with the ARC capability (tv, receiver, and hdmi cable have the capability), I activated ARC on both the tv and the receiver through the set up menus, kept my receiver on the hdmi channel, and it does not work: I still get the sound from the directv, with the image of the tv app (Netflix, YouTube, etc.) I have no idea why this does not work ?

Also, for other components (cable box, media player and blu ray player), I have a conventional setup where the components are connected to the receiver via HDMI and one HDMI cable goes from the receiver to the video in of the TV. This works well and I want to keep it the same way while being able to do the items above (Netflix and Chromecase on surround sound).

Eric, Is there any problem in using both an HDMI and a digital optical cable to get sound? How does the TV know which cable to use as sound? it seems it is the only way to get sound from my smart TV Apps and my Satellite TV to work on my surround sound. Both are wanting to use the ARC input on the receiver but I only have one ARC input on my receiver. I have a Samsung 7150 smart TV.

My new Samsung Smart TV is connected via HDMI/ARC to my AV Pioneer receiver. The TV can turn ON/OFF the receiver, and the TV can steer the receivers volume.
Problem is, that after turning both products off via the TV remote control, the receiver is turned on by itself the next day!
How is that possible?

Very helpful article. My TV has the HDMI/Arc input which I have connected from TV to cable box. I have digital optical from receiver to cable box. What do I need to do to get sound out of my surround system for the Smart apps. Little confused here.

Thanks alot for the info its simple n straight forward helped me save the hassle of connecting optical cable unnessarily to my first home theatre system denon awr-2200 and tannoy tfx 5.1 + uhd48 samsung tv..

I bought new lg tv version 55uh850t in jan 17. And i have bose home theatre 520 soundtouch system. Now the problem is when i share any video to my tv the sound does not come from my home theatre but when i switch to internal speaker of tv then sound is coming from tv. I have already connected a hdmi cable from tv(arc) to home theatre. But when i am using optical cable then sound is coming through my home theatre. This is the problem with only mobile sharing video to tv. Not with other connection. All are working fine. Pls give me a solution.

Thank you! New Samsung smart TV and relatively new receiver that both had ARC! This solved our app audio issue (we had the tv hdmi in the wrong port) Samsung support was no help, so glad I found your article or tv may have been thrown out the window.

I have ARC input and outputs but can still not get surround sound while watching streaming channels. Receiver was returned and all there tests indicate it was fine, fully operational. Got high speed HMDI cable still no solution. The surround sound works for DVD and cable stations but not for streaming channels, someone say changing settings in the streaming channels. Need help.

This article is fantastic, I could connect my Yamaha RX-V477 to my TV Samsung Q60-R using HDMI ARC cable and ports, therefore my streaming TV services can feed my AV Receiver with Dolby surround sound!!! But it has a trick, you need to try many HDMI cables as possible, the first one was not working as ARC for me, and this is not specified in the cable (ARC compatible or not). I live in Brazil.

There is sound coming from CRAVE, DEMAND, PVR recorded shows as well as satellite television. I have tried all the usual tricks, power off everything, reset the 9500s, reset Netflix, nothing resolves this problem. Netflix runs normally for me from my Smartphone, computer and from my Sony and Samsung Smart TVs.

That article was not helpful, thx since audio works with everything on the 9500 expect for Netflix. This issue materialized on both 9500s, not the 7500 since Netflix is not available as an app on the 7500, unless that got pushed by Bell and I just haven't checked for awhile.

The problem is now resolved on one of the 9500s. Earlier today, Bell support sent me one replacement 9500 which I installed last night and it seems that everything is working as it should - inlcuding sound from Netflix. I should also note that the replacement 9500 doesn't have the CRAVE app in the app menu. If CRAVE ever gets pushed to this 9500 and reappears in the app menu, I will not run it.

Just connected my replacement 9500 receiver,and still no audio from netflix app.This is the same problem as the new 1st receiver,3weeks old installed by Bell.All tv ,and recordings and Crave work perfect.Tryed rebooting and also reloading Netflix app stll picture but no sound.When you exit the Netflix app ,it most times reboots receiver.Once again this is the same problem as the 1st one.I think you guys have a problem in your Netflix software.

I also just connected a 9500 replacement receiver and have picture but still no sound from Netflix app. I was able to get sound from Netflix using the optical output from the receiver but you need an amplifier with an optical input. There definitely is a problem with getting sound from Netflix using the HDMI output.

Just received my first 9500 as a replacement for an unserviceable 9400. Stumbled upon this forum when asking the internet the question "no sound from Bell 9500 when using the embedded Neflix App". Therefore, this is my first foray on this forum but by way of introduction I am a first adopter of Bell Satellite since way before the 4700 and I have experienced more than my fair share of sat receiver replacements. When the tech and I first connected this 9500, I noticed that there are no longer component outputs on the 9500 receiver, just old composite analogue cable technology to go with HDMI. Now there is a step forward. I guess Bell does not want you to feed two HD monitors from one receiver anymore. But I digress. The tech showed me how to access the Netflix and Crave apps using the new remote. OK. Good to know. Another option for receiving these services other than from my other devices. However, when I started experimenting with Crave and Netflix reception thru the 9500 using HDMI, exactly the same thing happened to me as described above, picture, with no sound, on Netflix. When selecting Crave on the 9500, picture and sound no problem, thru the same HDMI connection. I also noticed that after exiting Netflix from the 9500, the receiver would automatically reboot every time, again just as described by other users above. Finally, when I get back to satellite TV after a 9500 reboot, the picture and sound again have no problem thru the same HDMI connection. From a trouble shooting perspective, the HDMI 1 connection to/from the main Audio Video Receiver (AVR) is the same, the audio selections on the AVR HDMI 1 connections are the same, the connections to the 9500 are the same, the audio selections on the 9500 are the same, the HDMI 1 cable is the same, all other devices with Netflix and Crave such as smart TV direct, smart OPPO Blu ray player, smart phone thru chromecast operate normally with audio and sound on Netflix and Crave. The only item that changes is selecting Netflix thru the 9500 App. Thus I can only agree with Peter476, that from this troubleshooting of the "new" 9500, there is a problem right from brand new with the HDMI handshake coming from the 9500 HDMI output to the AVR input when using Netflix. You get video, no sound on Netflix on the first handshake and when you leave the Netflix app on the 9500 the resulting HDMI handshake to get back to satellite reception causes a full reboot of the 9500. Houston, I believe that we have a common problem with the 9500 Netflix app right from brand new. Thanks for listening.

Hi there @Griffon, thanks for your post, and welcome to the Bell Community.
Do you have the option of testing out the suggestion above from @Peter476? They were able to get audio on Netflix when using the optical output.
Are you accessing Netflix by clicking the Apps button on your remote, or by launching channel 1267?
Keep the Community posted.
- Patricia

I did not try to get Netflix audio using optical output because it sorta defeats the purpose of one connector, HDMI, for both audio and video to the AVR AND HDMI is not providing the audio from Netflix. Maybe Bell should be troubleshooting this. I was only trying to access Netflix using the App button on the 9500 remote, not chan 1267. When I discovered the issues with accessing Netflix thru the 9500 remote app I was reluctant to cause more issues and 9500 rebooting by accessing Netflix at all thru the 9500 using chan 1267. I have returned to using my other devices for Netflix access rather than the 9500. Maybe Bell can advise of a permanent fix when they troubleshoot their equipment hardware and software.