Zoom Keeps Freezing Windows 11
Tanesha Prately
Are you using Zoom for work or study? Some people report that Zoom keeps freezing or crashing. Have you encountered this problem? In this post, MiniTool Partition Wizard offers 5 ways to solve this issue.
Zoom is a very popular free application supporting Windows, MacOS, Linux, iOS, and Android. It is widely used in home work, remote teaching and social networking. In addition, due to the outbreak of COVID-19, many companies and schools have begun to work remotely, which has dramatically increased the use of Zoom.
Zoom freezing issue may be caused by other conflicting programs. Zoom program will put a strain on your bandwidth and computer resources, so you should end other programs to free up more resources for Zoom to use. In addition, many users report that the Zoom not working issue can be resolved by turning off Google Backup and Sync.
Illustrator (26.2.1) freezes up and goes into the "Not Responding" state, which requires me to close the app and restart it, losing unsaved work in the process. I'm simply unable to work like this. I have a brand new laptop, the specs are as follows:
GPU: AMD Radeon RX 6600M (8gb)
I've tried updating Illustrator, Creative Cloud, GPU drivers, Display Drivers, etc. I've also tried restarting the laptop several times, updating AMD Adrenaline software, disabled auto-brightness, disabled gpu scaling, set the GPU as the default for Illustrator, resetting preferences file, but NONE of this has helped. Please help me. This is seriously affecting my daily work.
It still freezes after some time.
Although, disbaling the GPU also disables the smooth animated zoom in/zoom out using Control + Space + moving the mouse left or right. This is something that really helps with my workflow and disabling it causes a lot of disruption in my work, greatly reducing my productivity. This is why I NEED the GPU to be enabled.
We have logged a bug with the product team for this issue, and they are currently reviewing it. Please try these workarounds and let us know if any of them works for you. We will reach out to you again for more information as the investigation progresses.
Disabling the GPU does not help and is something I'd prefer not to do (please see my comment above). I've also tried running it as an Admin and also reinstalled Illustrator and Creative Cloud itself, but nothing has helped. Is there any alternative solution? Other than reinstalling Windows 11?
Thanks for confirming that, @Akshay Ramnani. I'd recommend you connect with our technical support team ( =autoOpen). The team here would try to help perform remote troubleshooting. Let us know if the issue gets resolved or not.
Why is my GPU: AMD Radeon RX 6600M (8gb) not recognized by Illustrator, although it is by Photoshop and the other applications. Illustrator freezes all the time, it's very complicated to get something done because of this issue.
I apologize for the inconvenience you're facing with Adobe Illustrator not recognizing your GPU. Illustrator relies on the GPU for certain tasks, and if it's not recognized correctly, it can result in performance issues, including freezing.
Check GPU settings in Illustrator: Go to Edit > Preferences > Performance in Illustrator and make sure the "GPU Performance" option is checked. You can also try unchecking it and then checking it again to see if it helps.
Thank you for your response. Unfortunately, I'm unable to see the attached file. However, if you could upload the file to a cloud storage service like Adobe Creative Cloud, Google Drive, or any other similar platform, you can share the download link here. That way, I'll be able to access and assist you with the file.
We're sorry to hear about the issue you're facing in Adobe Illustrator. To assist you better, could you please share the make and model of your GPU and confirm the current driver version installed, along with a screenshot of the error you encountered? Additionally, it would be helpful to know the exact version of Adobe Illustrator and your operating system.
Regarding the popup indicating outdated GPU drivers, please double-check the driver version again and ensure it's up to date. Sometimes, a driver update may not get detected immediately by the system.
Photoshop (or rather the view or graphic) will consistently freeze while I am working, so I have to save and close the image, and reopen to be able to continue working. Several things happen: My cursor will stop allowing me to do whatever I am trying to do, and/or the view/graphic will "freeze" on a closeup, and I can no longer zoom out and see my whole image. I am using the latest version of Photoshop.
I've been waiting for this to be fixed for about 2 years now, am starting to lose hope! It does NOT happen in Photoshop 2019, unfortunately I can no longer access it, otherwise I would be using 2019. Any help greatly appreciated, thanks!!
First, try disabling GPU in the preferences (Preformance tab). Any better?
If not, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Better?
If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it.
Also see: -gpu-faq.html
log into another account?!! seriously? now I have to pay for 2 accounts????
I am also having the image freeze issue when I'm working zoomed in. Though the program is NOT crashing. I can click all the other tools BUT cannot actually zoom out, alter, or even move the image! and the program shows that the ZOOM function IS working! because it shows that it zooms in and out BUT the image stays locked! I can hide the layers but the image does not hide, change to other image file tabs, work on other images, open/close/save files and STILL the image I was working on (the one that froze) is frozen! this is an adobe problem! I never had this problem before the subscription nonsense and the constant updates that only make my work slower. I don't use MAC, I use windows and I have everything updated and top-of-the-line! yet it's still my computer? seems like adobe is the problem.
Yes, when Im working I need have my programs up-to-date otherwise I become out-of-date....so I can't just turn off these program breaking updates! in all the 10+years I've used adobe this is the only time I've ever had such an issue. I am being forced to learn other programs because adobe is now unstable and wasting my time.
The bottom tool on the left is the orbit tool pop out, the bottom tool of that set is zoom extents which zooms out to fit the full size of your model in your window. There is a default keyboard shortcut for this too which on windows I believe is cntrl-shift-e? This is a handy way to get reoriented if you get lost in the model.
Cool thanks for setting that straight, Shift Z indeed does the trick. I use that on desktop but for this I was reading from the tooltips in Free and saw this shortcut listed (guessed at ctrl for PC). Funny enough they both work on SketchUp Free, weird. Shift Z is much easier.
I have a RX 6700XT and the 23.9.3 drivers lasted three minutes, at first it seemed to work well, in the first moments you could put the full screen on YouTube and exit without it blocking, but after a minute the screen froze a little, then when starting a game and exit to the desktop and return to the game it freezes for about ten seconds, but on YouTube there has been a moment where it froze every few seconds without putting up a video, so I have decided to go back to 23.9.1 again, which does not cause problems Next time I will have it clear, I will not update again until several days have passed and I see that it works.
..and ironically it's a 'Recommended' driver. Btw I have the same issue. If I alt-tab I get flashing and when I'm simply browsing my whole system starts freezing and I have to turn the computer off. Shame given that when I'm in games I like the performance.
XFX RX 6800 XT here; same issues with 23.9.3 and 23.9.2.
First few minutes it runs flawless, but then it starts to randomly freeze when performing (more GPU demanding?!) tasks on the desktop like: launching VLC media player, pressing "print" or "win+shift+s" for capturing a screenshot, watching YT Videos, etc.
EDIT: YT works fine with Firefox. VLC is still a problem. I will downgrade anyway.
I will now downgrade back to 23.9.1 as you all seem to recommend this.
Some feedback from AMD would be very nice.
EDIT2: Downgrade to 23.9.1 solved it for me. It is a shame that AMD still is so careless at releasing drivers packages. I mean, these cards are STILL not cheap stuff, but the software support FEELS cheap...
Can anyone help here, I get crashing every 15 mins, and I can't roll back to a previous because I've only had it like a week or 2 so I have nothing to roll back to.. or at least the roll back option isn't available to choose
Funny because I upgraded to 23.9.3 to be able to play CyberPunk. The game would not launch with my previous driver. Now I can play CyberPunk but I barely can use my pc because things keep freezing for minutes or flicker: Brave web-browser, Zoom etc...
I said that reverting to 23.9.1 fixed all my issue. Actually one is persisting: the flickering with Zoom, and Brave. The freezes seem to be gone for good though. But man that flickering... good luck watching a full screen zoom presentation when that happens.
I have reverted to 23.9.1.
I couldn't have netflix playing in one browser and scroll through some news in another browser at the same time. The whole screen started flickering and finally everything crashed. Not a very heavy workload in my opinion. 23.9.1 seems a lot more stable.
I'm a little curious about how this version passed quality control. Some regression tests must have been done. I guess those tests needs to be extended including average desktop use. The flicker/freeze issue is also present in 23.9.1 but not as prominent. I'm continuously being opted out of rage mode just browsing the web. Gaming doesn't do that.
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