Fwd: Webinar: GIS For The Telecommunicator

[Matt Goetsch]

Hello Colorado 9-1-1 GIS Committee members - 

Although the webinar invite below is designed more for dispatchers, it may also be useful to someone you know.

Best,

Matt Goetsch, Director, 970-240-1458, mgoe...@metsa911.org

Please be aware the office is closed on Fridays

---------- Forwarded message ---------
From: DATAMARK Technologies <stephani...@mbakerintl.com>
Date: Wed, Aug 13, 2025 at 8:57 AM
Subject: Webinar: GIS For The Telecommunicator
To: Matt Goetsch <mgoe...@metsa911.org>

Wednesday, August 27th at 11am PT

Learn about how GIS data powers PSAP operations! Discover how GIS technology is used in PSAP operations in our conversational, interactive webinar! Our expert speakers, comprised of veterans in both GIS and emergency communications, will show how accurate data helps telecommunicators respond faster and smarter. From address points to indoor mapping and Z-axis awareness, we’ll explore real-world scenarios that highlight GIS’s impact on call handling, location precision, and NG9-1-1 support. Register Here   Meet the presenters: Deb Rozeboom, PMP, ENP, GISP Client Success Manager, DATAMARK Technologies Mark Whitby, ENP Project Manager, DATAMARK Technologies Brian MacMurdo, ENP, CMCP Project Manager, DATAMARK Technologies Message sent by DATAMARK at 5 Hutton Centre Drive #500, Santa Ana, CA, United States.   Don't want to receive emails from us? Manage your email preferences here.

[David Barnett]

Thank you for the heads up, Matt! 

One item of concern agencies have for remote areas within the San Luis Valley E911 dispatch region is how 911 calls are routed when made using a satellite phone. My research indicates as long as the satellite service is properly set up, calls are routed based on Public Safety Answering Point (PSAP) location data. E911 handles satellite calls by requiring satellite phone providers to establish call centers that ascertain the caller's location and phone number, and then route the call to the appropriate PSAP. If geolocation data is missing or the PSAP isn't enabled, the call is routed to an Emergency Call Relay Center (ECRC), where trained telecommunicators gather details and forward the communication to the appropriate dispatch center. Hopefully this research is correct.

Maybe this topic will be covered in the webinar? 

Barney

David “Barney” Barnett 

GIS Contractor for San Luis Valley E911 Telephone Authority

Bristlecone-Geo: Geoscience, Geodesign, Geospatial

dbar...@bristlecone-geo.com

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[Matt Goetsch]

Hi Barney - 

The process you describe sounds correct, especially if the sat service provider hasn't established ESRK shell records in the 9-1-1 ALI database for call routing.  My guess is that this topic won't be covered in the webinar, because it is more about 9-1-1 system call routing and delivery than how GIS data gets used post-delivery in a dispatch center.

Best,

Matt Goetsch, Director, 970-240-1458, mgoe...@metsa911.org

Please be aware the office is closed on Fridays