Small Business IT Consultant looking for new Employer
brent....@gmail.com
For the last two years I have been consulting for a small IT firm that
has focused on small business. Personally I was responsible for all
aspects of the infrastructure; networking, servers, workstations.
I am looking for a new home; a small business that is looking for the
sole person to manage and support their IT infrastructure and needs.
If I can assist you please feel free to contact me.
Brent Alexander Logero
SENIOR IT PROFESSIONAL
Windows Systems Administration
IT Consulting
IT Procurement
Account Management 931 Emerson Street, Unit #5
Denver, Colorado 80218
brent_...@comcast.net
720-277-5874
TECHNICAL SKILLS
o Account Management: Manage and maintain current business. Provide
service and technical support for customers. Troubleshoot and solve
Pulp and Paper problems for customers. Build strategic relationships
with our customers. Work with the sales team to identify new business
opportunities. Grow business through new sales. Commitment to work
safely and provide excellent customer service. Providing customer
service, product and service sale while focusing on IT solutions per
customers budgeting needs; small business.
o Firewalls: SonicWall, Barracuda Networks
o Data / Storage Integrity: Veritas Backup Exec server / EMC
Retrospect disk backup setup and implementation on a SBS and up to a
10 server environment; file, Exchange, and DC servers. Scheduled
incremental Backups set to disk or tape drive units for integrity and
storage.
o Operating Systems: Microsoft Windows Vista, XP, 2000, NT 4.0, and
9x; Mac OS X, IBM AS400.
o Systems Administration: BlackBerry(R) Enterprise Server, Windows
2000/2003 SBS, DNS, DHCP, AD, IIs, File Server, Exchange server
(2000/2003), print server, enterprise server, SQL server, terminal
server, (builds, migrations, monitoring, maintenance, and security).
Server and workstation data backups and restorations with Symantec
Veritas (8-10.0.1) as well as EMC Retrospect for tape systems and
external hard drive backups. Novell (Groupwise, eDirectory, Netware,
ZenWorks).
o Network Engineering: TCP/IP, DMZ, MX and PTR records; IT host
providing, Routing, Cisco Catalysts switches and router installations
and port management; network security and management through use of
network management software such as SolarWinds; Linksys business
routers; WIFI, network security. Fiber based router installations and
removals. Fiber router installations.
o Ticketing Systems: Remedy, Clarify, Heat, HP OVSD.
o Additional Skills: LANDesk and Group Policy distribution of desktop
MSI and .dll patching. Lotus Notes Client, Citrix ICA desktop client;
Sysprep, Printer setup and maintenance in a local and TCP/IP LAN
environment; Lotus Notes Client, Corporate Imaging/Cloning; Network
Cabling; Helpdesk Operations; Project Planning/Budgets; Remote Access
and VPN services; Team Building/Motivation; Systems Configuration;
Systems Implementation; Notebook Computers; PDA and Blackberries.
PROFESSIONAL EXPERIENCE
Purcell Consulting Group, Englewood, CO
08/2007-03/2008 (1099 contract employee)
o Small business to business (up to 80 employees) IT consultant
performing top to bottom infrastructure support of networking
appliances, servers, workstations and notebooks either MAC or pc.
o Wan and LAN Linksys business router configuration for internal and
external access with configuration of MX and PTR to the host providers
settings.
o Windows 2000 & 2003 server setup, maintenance, and support. This
will include file, DNS, DHCP, VPN implementation, Group Policy
Management, Terminal server, and Blackberry server administration.
o Exchange 2000, 2003, and 2007 setup maintenance and support on
windows server 2000 and 2003 platforms. Account setups, contacts, ehlo
troubleshooting, and maintenance.
o EMC Retrospect client install, setup, configuration, and backup of
network servers as well as workstations to either a centralized
server, tape, or USB drive units.
o Client account management to provide top notch customer support by
understanding the client's needs and providing economical and
efficient needs of implementing those requests to the client.
o Macintosh XServer installation, implementation, and integration into
a Macintosh workstation environment.
5280 Computer Service & Repair, LLC, Centennial, CO
02/2007-10/2007, Senior IT Consultant, (1099 Independent Contractor)
o Onsite personal computer and server support, maintenance, and
upgrades for small business: Microsoft 2000/2003 server
(implementation, migration, maintenance, and support); Desktop
Software/Hardware installation; memory upgrades; printer / scanners /
cameras installation & configuration; operating system installation/
upgrades; Veritas and Retrospect backups and restorations of DC and
member servers.
o Home / Office Network Installation & Repair: Wired / Wireless
Networks; File and Printer Sharing; Windows 2000 / Windows 2003 Server
(migrations & maintenance); Remote Monitoring / Maintenance.
o Onsite Tutoring and Education: Friendly In home and work tutoring
on: Email, Microsoft Windows, Software; Microsoft Office; Internet;
and much more.
o IT Consulting: Network Strategy; Security Assessments; IT Business
Plans; Remote Computing Options; Cost Analysis; eMarketing Strategies.
o PC's / Servers / MAC's: Service all ranges of computers; Trained
Specialist; Windows; Palms and Handhelds; MS Exchange; Microsoft SBS,
Microsoft Server 2000-2003.
o Vendor Relations: consultation and review of vendor products;
pricings; and solutions for our end users. These vendor relations are
paramount to provide our clientele with the best proactive proposals
for what IT solutions we recommend for their business.
o Account Management, sale of service packages and agreements that all
produce trusted relationships with our clients and their staff.
Account management that produces continuous influx of revenue and a
secure client base for 5280 Computers.
Dynamic Research Corporation, Denver, CO
04/2007-07/2007, IT Support Engineer (Three Month Contract)
o Performed top of the line technical support for the Colorado
Infrastructure Support Services project to analyze, diagnose and
repair computer hardware/software in a LAN/WAN environment comprised
of web-based applications
o Provided ongoing technical support to both internal and external
customers by analyze, diagnose and repair computer as well as update
network documentation as assigned.
o Cisco Catalyst switches and routers installations, monitoring and
maintenance.
o Monitor and update client Novell account creations, permissions, and
access through eDirectory.
o PC Installations, imaging, as well as hardware and software support
and maintenance.
o Agilent Technologies, Inverness, CO (CDI Innovative)
o 10/2004-10/2006 - Client Technologies Technician, Sr.
o This is Agilent's highest production site in the country.
o Provided frontline desktop support in a Windows 2000/XP environment
for 450 engineering and inside sales employees.
o Desktop OS and data migrations for over 4000 employees on two
separate projects: NT 4.0 to Windows 2000 and Windows 2000 to Windows
XP.
o Trouble-shot desktop hardware, enterprise and local applications.
o Set-up and maintained printer network.
o Wrote processes and procedures for system support at the Englewood
Agilent facility.
o Installed desk side LAN line phones with the telephony team.
Qwest Communications International, Denver, CO (1999-2004)
Position Progression:
05/2002 -05/2004 - Information Systems Engineer II
o Top five producer in desktop support case resolution and response
time
o Procedures documentation of IT support for the internal IT teams to
follow.
o Created MS Access 2000 database to store all documentation for the
desktop support team.
o Provided the highest resolution and non re occurrence of technical
issues within first month of my new assignment of over 500 employees.
o Highest response time in 15-person desktop team.
o Managed employee accounts (permissions, file shares, Exchange issue)
through Active Directory and OU.
05/2001-05/2002 - Information Systems Engineer I
o After Qwest merged with US West Communications my responsibilities
focused on:
o Primary desktop support to 350 on-site and remote employees
o Junior Systems Administrator backing up the Senior Systems
administrators with server hardware and software maintenance and
support: server builds, MS patch installation, driver install and
updates, user account creation and management.
o Print server administration; installation and setup of servers and
the print queues.
o Network and local printer setup and hardware maintenance
o Backup systems engineer performing router and switch install and
TFTP file loading.
o The team increased to 20 personnel, and I was a top five producer in
ticket closures and employee satisfaction
10/1999-05/2001 - Desktop Support Engineer/Junior Systems
Administrator
o This position was at Qwest Communications before it merged with US
West Communications.
o Member of a five person support team responsible for 2000 Qwest
Employees in the downtown corporate headquarters.
o Windows server patching, server maintenance and cleanup, server
builds, server patching, server hardware replacement.
Qwest Position accomplishments' included:
Project Manager, 07/2002
o Directed 250 machine rollout for Qwest billing department
o Project was on time and under budget ($4500 under the $20000
budget)
o Coordinated with the building facilities department; network
engineering; systems administrators; product vendors; as well as
managed four contract consultants for the deployment of the machines
for a 72 hour weekend deployment deadline.
o The machine arrivals were coordinated with the product vendor;
performed machine imaging by use of Symantec Ghost; LAN setup and
testing was performed with network operations group.
o Systems Administrators verified user accounts and proper OU
placement and permissions.
o Contract consultants imaged computers, performed machine setup in
cubes; verified machine LAN connection; user accounts'; printer
setups; employee data transfers and employee machine operations
questions.
Senior Desktop Support
o Used Symantec Ghost for departmental image building.
o Windows desktop OS and data migrations for over 1000 employees: NT
4.0 and 9x systems to Windows 2000 and then to Windows XP
professional.
o Top producer of case resolutions out of 15-person Local Support
team.
o Sole person promoted to support senior level managers, including
CIO, CFO, and CEO.
o Installed, configured, repaired, and upgraded system hardware and
software, operating systems, and network printers for 3000+ employees
working in a portable Windows NT 4.0/2000/XP environment.
Network Engineering
o Set-up and configured Cisco WIFI access points and security
protocols for internal and external customers.
o Provided switch and router install setup and maintenance through
telnet and web-based GUI services as backup engineer to network
operations group; this included port reset and packet tracking, backup
of router configurations, detailing engineering team's configuration
changes to internal switches, patching, and OS upgrades to internal
routers.
Systems Administration
o Assisted in the support of 20 plus Windows 2000 servers; IIs, data
server, SQL 2000, Terminal Server, Exchange.
o Server OS and data migrations from NT 4.0 server to 2000 enterprise
server.
o Veritas Exec backup management to tape and external drive media.
Backup of DC's and member servers in a 20 server in house environment.
o Management of Windows NT 4.0/2000 Print servers: create, organize
and maintain the print queues.
o Active Directory management including machine and user account OU
management.
o Server OS patching and hardware updates; such a hardware RAID
systems.
EDUCATION
6/2005 Present Program - Certificate in Computer Programming,
Arapahoe Community College, Littleton, CO
9/2004 Administering Windows 2003 Server
9/2004 Interconnecting Cisco Network Devices (640-801)
9/2004 Programming with Microsoft Visual Basic .NET
9/2004 Windows 2003 Active Directory Services
8/2004 Querying Microsoft SQL Server 2000 with Transact-SQL.
(Microsoft Course 2071)
5/1996 B.S., Imaging Systems Management - Rochester Institute of
Technology. Rochester, New York