Patient Satisfaction
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Casey Price
Jun 10, 2020, 8:10:34 PM6/10/20
to Clinical Nurse Leader Association
My hospital uses HCAHPS to measure patient satisfaction scores. However, this data is so lagging that we feel it is not a very good measure. Does your facility have a different tool to measure patient satisfaction?
Kate Schultz
Jun 11, 2020, 2:47:49 PM6/11/20
to Clinical Nurse Leader Association
I totally agree!
I had Press Ganey Reports sent to me in a more real time manner which helped. We also had a Press Ganey rep come to our unit to talk about our concerns. My struggle has been our low n number and how to make change and see a difference when it is so low.
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