Hi Chris, I actually solved this after working with you on Discord - it didn't look like the post here came through right away.
For anyone in the future, going through the troubleshooting steps
https://8086.support/content/23/115/en/troubleshooting-missing-pi-zeros-in-a-clusterhat.html helped immensely.
Turns out, the USB plug for the cluster hat hub wasn't fully seated with the Cluster Hat case. This explains why the lights turned on, but no hub/zeros ever showed up.
Cheers,
Brian