Chapter 5 MGMT Quiz

[Andrew Domres]

User ANDREW S DOMRES Submitted 7/28/11 9:07 PM Name Chapter 5 Quiz Status Completed Score 10 out of 10 points   Instructions

• Question 1

  0.5 out of 0.5 points

  	Which of the following is a commonly used method for increasing goal commitment? Answer
  	Selected Answer:    make goals public Correct Answer:    make goals public Response Feedback: The text includes the example of a study that found college students had stronger goal commitment when they publicly committed to a goal of raising their GPA. Goal commitment is enhanced by such public goal statements.

• Question 2

  0.5 out of 0.5 points

  	Top management is responsible for developing long-term ____ that make clear how the company will serve customers and position itself against competitors in the next two to five years. Answer
  	Selected Answer:    strategic plans Correct Answer:    strategic plans Response Feedback: This is the definition of strategic plans, which are typically developed by top management.

• Question 3

  0.5 out of 0.5 points

  	Neither Chile nor Peru has a mass-market café culture, but that fact has not stopped Starbucks from engaging in ____ to determine how best to expand into those markets. Answer
  	Selected Answer:    decision making Correct Answer:    decision making Response Feedback: Decision making is the process of choosing a solution from available alternatives.

• Question 4

  0.5 out of 0.5 points

  	Which of the following is NOT one of the rules for effective brainstorming? Answer
  	Selected Answer:    Select an open-minded group leader. Correct Answer:    Select an open-minded group leader.

• Question 5

  0.5 out of 0.5 points

  	For options-based planning to work, the organization must ____. Answer
  	Selected Answer:    have slack resources Correct Answer:    have slack resources Response Feedback: Slack resources are defined as a cushion of extra resources that can be used with options-based planning to adapt to unanticipated changes, problems, or opportunities.

• Question 6

  0.5 out of 0.5 points

  	Management by objectives (MBO) is a management technique often used to develop and carry out ____. Answer
  	Selected Answer:    tactical plans Correct Answer:    tactical plans Response Feedback: MBO is defined as a four-step process in which managers and employees (1) discuss and (2) select goals, (3) develop tactical plans, and (4) meet regularly to review progress toward goal accomplishment. MBO focuses on shorter-term tactical planning.

• Question 7

  0.5 out of 0.5 points

  	When done correctly, management by objectives (MBO) is an extremely effective method for ____. Answer
  	Selected Answer:    tactical planning Correct Answer:    tactical planning Response Feedback: MBO is defined as a four-step process in which managers and employees (1) discuss and (2) select goals, (3) develop tactical plans, and (4) meet regularly to review progress toward goal accomplishment. MBO focuses on shorter-term tactical planning.

• Question 8

  0.5 out of 0.5 points

  	Planning works best when the goals and action plans at the ____ of the organization support the goals and action plans at the ____ of the organization. Answer
  	Selected Answer:    bottom and middle; top Correct Answer:    bottom and middle; top

• Question 9

  0.5 out of 0.5 points

  	Neither Chile nor Peru has a mass-market café culture, but that fact has not stopped Starbucks from trying to determine what can be done to make its coffee houses successful in those markets. By recognizing that people in these two South American countries do not drink coffee like people in the United States and that they should change this habit, Starbucks has begun a ____ process with problem identification. Answer
  	Selected Answer:    rational decision making Correct Answer:    rational decision making Response Feedback: The first step in rational decision making is problem identification.

• Question 10

  0.5 out of 0.5 points

  	____ is a systematic process of defining problems, evaluating alternatives, and choosing optimal solutions. Answer
  	Selected Answer:    Rational decision making Correct Answer:    Rational decision making

• Question 11

  0.5 out of 0.5 points

  	Who is responsible for the creation of tactical plans? Answer
  	Selected Answer:    middle managers Correct Answer:    middle managers

• Question 12

  0.5 out of 0.5 points

  	Krispy Kreme Krispy Kreme is a relatively small doughnut seller. It has only 295 stores while Dunkin Donuts has over 3,600 outlets in the United States and Canada. In spite of its size, Krispy Kreme has been described by many as “the hottest brand in America.” The company’s success in an environment which has made success difficult for many food operations is due in large part to the long-term vision of its top management and its establishment and achievement of S.M.A.R.T. goals. The company originated in Winston-Salem, North Carolina, in the mid-1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until he died in 1973 without naming a successor, which caused the company problems for the next decade. Refer to Krispy Kreme. The company’s goal to open six new Krispy Kreme stores in the next six months in British Columbia where it already has a well-established reputation would be an example of a(n) ____ goal. Answer
  	Selected Answer:    proximal Correct Answer:    proximal Response Feedback: Proximal goals are short-term.

• Question 13

  0.5 out of 0.5 points

  	Which of the following is a disadvantage of face-to-face brainstorming that is overcome by electronic brainstorming? Answer
  	Selected Answer:    production blocking Correct Answer:    production blocking Response Feedback: One example of production blocking is having to wait your turn to share your idea.

• Question 14

  0.5 out of 0.5 points

  	After earning $8 billion in profit, Royal Dutch/Shell decided to strive to double profits within the next five years. Which classical management function would be instrumental in achieving this goal? Answer
  	Selected Answer:    planning Correct Answer:    planning Response Feedback: Planning is defined as choosing a goal and developing a strategy to attain that goal.

• Question 15

  0.5 out of 0.5 points

  	There are three kinds of ____ plans. They are single-use plans, standing plans, and budgets. Answer
  	Selected Answer:    operational Correct Answer:    operational

• Question 16

  0.5 out of 0.5 points

  	When Coca-Cola discovered it had an unauthorized bottler selling Coke in the Colombian jungle, it used the rational decision making process to find a solution. What do you know about the stage in which Coke evaluated its possible courses of action? Answer
  	Selected Answer:    Coke found this stage to be the most time-consuming of all the stages. Correct Answer:    Coke found this stage to be the most time-consuming of all the stages.

• Question 17

  0.5 out of 0.5 points

  	Which of the following is the most specific type of standing plan? Answer
  	Selected Answer:    rules and regulations Correct Answer:    rules and regulations Response Feedback: Rules and regulations are defined as standing plans that describe how a particular action should be performed or what must happen or not happen in response to a particular event. Rules and regulations are more specific than procedures because they precisely define what must happen (and not happen) in response to a particular event.

• Question 18

  0.5 out of 0.5 points

  	____ plans are plans that specify how a company will use resources, budgets, and people to accomplish specific goals within its mission. Answer
  	Selected Answer:    Tactical Correct Answer:    Tactical

• Question 19

  0.5 out of 0.5 points

  	Which of the following is a commonly used method for increasing goal commitment? Answer
  	Selected Answer:    encouraging worker participation in goal setting Correct Answer:    encouraging worker participation in goal setting Response Feedback: Participative goal setting leads to higher goal commitment and is the most popular approach to achieving commitment.

• Question 20

  0.5 out of 0.5 points

  	Marie-Helene de Taillac is a well-known European designer of understated, very delicate jewelry. Once she determined that further growth was impossible without changing how she distributed her product, she decided to open her own retail outlet to sell her products rather than letting department stores sell it. Since she made the decision without really examining how much the costs involved in implementing her decision, she has engaged in ____ behavior. Answer
  	Selected Answer:    satisficing Correct Answer:    satisficing Response Feedback: She chose an alternative solution that was "good enough” without examining every last variable.