Annual Election & Agenda

[Cris S]

Is anybody else concerned that the annual meeting and elections has no mention of a specific agenda item addressing the insurance, damages or construction at the club over the last year?  Hurricane Odile was a big deal for some of us owners... far more for some than others.

With such a large event occurring in 2014, this is really the first time the membership can discuss with the board all that happened.  It concerns me that there is zero discussion, yet there is so much that occurred and changed.  What am I talking about?  Here are a few things off the top of my head...

1.  The units were out of service for months.  Very little information was passed along by anyone... we were left in large part in the dark.

2.  Some of the units were structurally/visually altered, and none of the changes were run by the owners. 

3.  The insurance company information has never been shared, the level of coverage discussed or any news about our significant personal losses (maintenance fees, etc).

4.  Loss of those weeks of use, aside from maintenance fees... we were out the use as well.

5.  The biggest concern is just communication, we were asked for patience, understanding and continued financial support... and yet, what information flowed back to us?

I and others have waited patiently.  My hope was the election of board members and the annual meeting was where a lot of this would be addressed. 

One big thing I want to make very clear, this is not in any way directed or meant to "bash" anyone... this is just a conversation starter born of frustration.  I don't know if my concerns are not shared by others, I don't think so and is why I am posting this.  I had an earlier post and received a lot of emails in response, asking about concerns regarding all the damage.  At that time, I had discussions with various management staff at Trading Places and Cascadas.  Nothing was resolved, and I was asked to wait and see how it all settled out. 

I don't know any more today than I did last December.  I was not even aware that my units were back in service until I had an email from another member inquiring about renting my weeks.  It's the end of April, and that is 7 months after the storm hit.  Seems like we should know something from the insurance company at this point.

Feel free to respond in any way... but, let's talk about how to make this a better community of owners.  How can we improve communication, knowledge of the business of Cascadas and be smart owners.  If you want to email me privately, feel free... I would appreciate if you have negative comments, send them privately.  This is posted to discuss how to resolve the problems, concerns and communication to better the club as a whole.

Thank you in advance.... Cris

cabo...@yahoo.com

[Mark Thayer]

Having been president of a Homeowners association with storm claims in the U..S, I can only share that it took about six years for insurance claims to be paid.  Did I like it? No.  But that's the way it shook out.  Unfortunately expecting a resolution in seven months may be optimistic.

Regards

Mark

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From: Cris S <cris.dry...@gmail.com>
To: club-casca...@googlegroups.com
Sent: Sunday, April 26, 2015 5:46 PM
Subject: Annual Election & Agenda

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[Steve yahoo]

Totally agree. The Club and the Board has been conspicuously quiet about the insurance claims. Those who lost timeshare weeks were all promised some compensation but the communication has been very poor. The lack of transparency that the Board has exhibited on this matter is very questionable. As owners, at least we are entitled to some details and correspondence. Thanks for bringing the issue up.

Steve McCarty

Sent from my iPhone

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[Larry Greenberg]

Chris,

I am sure the Board will update everyone at the Annual Meeting, and by other means that reach a greater share of the members. Unfortunately, the progress of the insurance claim has been frustratingly slow, but know that the Board has been diligent in pursuing it.

Larry

Sent from my iPad

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[Dan]

Recovering from the severe destruction of a hurricane is a difficult and lengthy process.  I applaud the Giddings’s family, Board, management and work force for their efforts and time frame of restoration.  We elect a board of directors to make decisions for the masses and I have faith they performed in the best interest of the owners.  Garnering input from each member concerning the structural changes made to the units would have been counterproductive and kin to opening a can of worms.  It is my understanding that the roofs on some units were changed from Palapa Roofs to Concrete.  This change, in my opinion, was the right move, long term, since Palapa roofs are becoming a lost art, very expensive, always leak and cannot withstand the forces of a hurricane.  We are lucky we did not lose all the roofs in the entire complex.

 

Members and employees did a great job posting updates and pictures on Facebook and Google group so I felt like we were kept up to speed.

 

Dan Minnis

[Doug Kay]

I agree 100 % with your assessment Dan . This was a devastating storm not only for our Club but for all of Cabo .

Materials and labor had to be in short supply and undoubtly priced at whatever the market would bear .

I thought the updates on the Club website and from members were as good as could be expected given the circumstances .

I would think in the fullness of time all missed weeks will be addressed and those owners compensated fairly .

I was down in late February and the work was non stop . Mark and crew are to be congratulated on their efforts and the results of those efforts .

We have a great Club .

 

Doug & Rebecca

[RKing...@aol.com]

Here! Here!

[Christy Yeaman]

Couldn't have said it better!

Sent from my iPhone

[Cris S]

First thank you for the replies, and input.  I think it is great to reiterate how much work has gone into rebuilding the club, and the dedication of all involved.

I want to make clear, my questions are not regarding the severity of the damage, the outstanding response to fixing the club,  or the timing of repairs per se.  My frustration is with the communication process and the knowledge of what direction some of this may go.  The forum is very helpful in gathering information, and healthy discussion.  Again, my aim is not to create a thread that bashes anyone in the process... my point is, we are electing another board member, and we have an annual agenda that does not include a line item specifically addressing the largest single event to happen at the club since inception (at least, from a weather perspective).  We have never had that level of destruction occur to our employees, the area of Cabo or our club before.

This post is about that, and not the construction (other than the rather significant changes to certain units).  I am happy to discuss specific statements about my points in my original post topic, but I feel doing so here would derail my original intent.  They were used to illustrate the types of things that frustrate me personally.  Discussion starters...

I think there are things to learn, and possibly change as the club matures into the legacy program.  Asking for input to allow discussion, is a part of a democratic process in any organization.  My first post had many responses and it was a mix of feelings.  What I found very interesting was that most of the people who were frustrated, reached out privately.  There is a fear of saying, I feel differently but don't feel I can say it publicly.  That is a shame, how can we improve if we stifle discussion?

I have reached out numerous times to Cascadas / Trading Places management and expressed my frustration, support and appreciation.  My questions are not new news to them, and they are interested in improving the process as well.  We are lucky to have such people working on our behalf.

So, I will say again... all members support the employees, the management and the extensive efforts that have gone into the repairs.  It is amazing what has been accomplished, and there are untold hours of hard work and care that has gone into it all.  To say every one involved in the rebuilding did a great job, is actually an understatement.  It's obvious that this was more than a job, this was a labor of love for those involved in the club and it shows. 

That is unquestionable... my frustrations are still valid, and I am not alone.  

I hope discussion continues, and the board can have a good cross section of opinions.   

Cris 

[MAURICE GRIFFIN]

I think communication has been excellent. Think back 25 years ago, most of us didn’t have email and if you did there wasn’t a forum to voice your thoughts and opinions. The interaction back then between owners was zero and between the owners, TP and management was next to zero.

Believe me, now they here you so keep up the good work and post all your thoughts and opinions here on  club-casca...@googlegroups.com 

P.S. Hi Dave, Aida

Moe 

[Perry Budovitch]

Cris,

Your frustrations are quite valid and you are not alone. It seems to me that this topic of conversation triggers a very defensive analysis describing the hard work and how fortunate we are to have such a devoted staff that has truly poured their heart and soul in this rebuilding process. As you so eloquently expressed in your email, we are all thankful and proud for what the staff has done in an effort to get Club Cascadas back to the place that we love so much, however, It would be interesting to see if the quick responses to your email praising what is going on, were from those folks who were actually affected by these damages.

 

Nobody is criticizing the fantastic rebuilding that continues to be done on site, but as a business owner I do feel that the club could and should have handled this situation differently with respect to the owners who were directly affected. To this date, I still do not know if my Perlita 5 is ready. With regards to maintenance fees, the club should not have insisted we pay for our 2015 maintenance fees in advance. In my opinion, the correct procedure would be to wave the 2015 maintenance fees for these owners. These maintenance fees should be paid only when we know the units or villas in question are ready. With regards to reimbursement for maintenance fees, the easy answer of “waiting for the insurance claim” is unacceptable. Diverting responsibility to a third party is extremely frustrating and quite frankly leaves a bad taste in my mouth. If I treated my customers like that, I would be out of business in no time! I truly hope and pray that a disaster like this does not happen again, but G-d forbid if it does, I hope management will learn from this and react in the right fashion.

 

Perry

 

From: club-casca...@googlegroups.com [mailto:club-casca...@googlegroups.com] On Behalf Of Cris S
Sent: Monday, April 27, 2015 11:19 AM
To: club-casca...@googlegroups.comgu,
Subject: Re: Annual Election & Agenda

 

 

First thank you for the replies, and input.  I think it is great to reiterate how much work has gone into rebuilding the club, and the dedication of all involved.

--

[RKing...@aol.com]

I agree!

 

Moe 

From: club-casca...@googlegroups.com [mailto:club-casca...@googlegroups.com] On Behalf Of Larry Greenberg

Subject: Re: Annual Election & Agenda

Chris,

 

I am sure the Board will update everyone at the Annual Meeting, and by other means that reach a greater share of the members. Unfortunately, the progress of the insurance claim has been frustratingly slow, but know that the Board has been diligent in pursuing it.

Larry

 

Sent from my iPad

On Apr 27, 2015, at 1:46 AM, Cris S <cris.dry...@gmail.com> wrote:

Is anybody else concerned that the annual meeting and elections has no mention of a specific agenda item addressing the insurance, damages or construction at the club over the last year?  Hurricane Odile was a big deal for some of us owners... far more for some than others.

 

With such a large event occurring in 2014, this is really the first time the membership can discuss with the board all that happened.  It concerns me that there is zero discussion, yet there is so much that occurred and changed.  What am I talking about?  Here are a few things off the top of my head...

 

1.  The units were out of service for months.  Very little information was passed along by anyone... we were left in large part in the dark.

 

2.  Some of the units were structurally/visually altered, and none of the changes were run by the owners. 

 

3.  The insurance company information has never been shared, the level of coverage discussed or any news about our significant personal losses (maintenance fees, etc).

 

4.  Loss of those weeks of use, aside from maintenance fees... we were out the use as well.

 

5.  The biggest concern is just communication, we were asked for patience, understanding and continued financial support... and yet, what information flowed back to us?

 

I and others have waited patiently.  My hope was the election of board members and the annual meeting was where a lot of this would be addressed.  

 

One big thing I want to make very clear, this is not in any way directed or meant to "bash" anyone... this is just a conversation starter born of frustration.  I don't know if my concerns are not shared by others, I don't think so and is why I am posting this.  I had an earlier post and received a lot of emails in response, asking about concerns regarding all the damage.  At that time, I had discussions with various management staff at Trading Places and Cascadas.  Nothing was resolved, and I was asked to wait and see how it all settled out.  

 

I don't know any more today than I did last December.  I was not even aware that my units were back in service until I had an email from another member inquiring about renting my weeks.  It's the end of April, and that is 7 months after the storm hit.  Seems like we should know something from the insurance company at this point.

 

Feel free to respond in any way... but, let's talk about how to make this a better community of owners.  How can we improve communication, knowledge of the business of Cascadas and be smart owners.  If you want to email me privately, feel free... I would appreciate if you have negative comments, send them privately.  This is posted to discuss how to resolve the problems, concerns and communication to better the club as a whole.

 

Thank you in advance.... Cris

 

 

cabo...@yahoo.com

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