The real ROI of AI in Customer Experience

[Google Cloud]

Insights from 3,466 leaders on driving value with AI agents. The ROI of AI in CX report This report outlines the strategies of successful early AI agent adopters and shows how to harness agentic AI to transform the entire digital experience. Download the report Hi Cloudtotalsecurityosx, Delivering personalized experiences is the new baseline, but quantifying the AI investment remains a question. We surveyed 3,466 global leaders to cut through the hype. This report uncovers exactly how AI agents are transforming CX from a cost center into a growth engine — revealing adoption benchmarks, proven value drivers, and a strategic roadmap to success. Get your copy to explore: How AI agents are being used in practice: From simple chatbots to complex, multi-agent systems. Five proven areas where AI is delivering ROI: Discover where CX leaders are seeing the biggest value from AI today. The AI agent ROI checklist: Follow these seven steps in building a plan for AI agent adoption. Find out where AI is delivering the most value today for customer experiences. Download the report See you in the cloud, The Google Cloud Team © 2026 Google Cloud EMEA Ltd. 70 Sir John Rogersons Quay, Dublin 2, Ireland If you no longer wish to receive emails from Google Cloud, or would like to customize your communication preferences, please click here.