Error message 'could not create user from your certificate'

Shaoyi Ke

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Nov 26, 2025, 11:37:22 AM (5 days ago) Nov 26

to cloudlab-users

Hi, I got this message when trying to instantiate an experiment. Any help is appreciated. The status page: https://www.cloudlab.us/status.php?uuid=a0e7ea15-cae2-11f0-bc80-e4434b2381fc

Leigh Stoller

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Nov 26, 2025, 11:39:13 AM (5 days ago) Nov 26

to cloudlab-users

> On Nov 26, 2025, at 8:37 AM, Shaoyi Ke <alber...@gmail.com> wrote:
>
> Hi, I got this message when trying to instantiate an experiment. Any help is appreciated. The status page: https://www.cloudlab.us/status.php?uuid=a0e7ea15-cae2-11f0-bc80-e4434b2381fc

Yes, thanks for letting us know. We will fix this up asap.

Leigh

Leigh Stoller

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Nov 26, 2025, 11:57:56 AM (5 days ago) Nov 26

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Hi. This is fixed.

Shaoyi Ke

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Nov 26, 2025, 12:04:20 PM (5 days ago) Nov 26

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Thanks!

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