Tracking Objects always timeout

[Yu-Hsuan Chen]

Hello,

I just start using cloud video intelligence for a few days. I put my test video file in google cloud storage, and call it by URI in request json.

But since yesterday my partner and I always get timeout response after 2~3 hours or more. Our test file is about 6 seconds(14.3MB) ~ 270 seconds(1.13GB).

I checked the quota, so I also tried only operate one video at a time, but still get timeout response. Even the video once successfully get tracking object data, still get timeout response.

response I got like below: (this video is 24seconds, 70MB)

{

  "name": "projects/892822702107/locations/asia-east1/operations/12899716945491865139",

  "metadata": {

    "@type": "type.googleapis.com/google.cloud.videointelligence.v1.AnnotateVideoProgress",

    "annotationProgress": [

      {

        "inputUri": "/test_video_earthbook/video_test_closer.mp4",

        "progressPercent": 100,

        "startTime": "2020-04-10T01:35:09.054783Z",

        "updateTime": "2020-04-10T04:35:10.205848Z"

      }

    ]

  },

  "done": true,

  "response": {

    "@type": "type.googleapis.com/google.cloud.videointelligence.v1.AnnotateVideoResponse",

    "annotationResults": [

      {

        "inputUri": "/test_video_earthbook/video_test_closer.mp4",

        "error": {

          "code": 4,

          "message": "Video processing timed out: video too long"

        }

      }

    ]

  }

}

Is there anything I missed or doing wrong?

Thanks for help.

[Ali At Tayeb]

Hi,

 

Given the size and duration of the video, this does not appear to be a quota issue. Could you confirm if this error is consistent since you first saw it or it’s intermittent?

 

This error may suggest that an issue occurred in the background and the request eventually timed out after 3 hours given this is the maximum video length duration accepted. If not sensitive, could you share a sample request and video which reproduces the issue? Additionally, to exclude this a region issue, could you try the request in a region other than asia-east1.