got no response when call API status

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Jacky

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May 3, 2021, 11:33:57 PM5/3/21
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Hi,

When I try to purge the user events data in GCP Recommendation AI. I use the codes from this tutorial, and successfully got the operation ID as it mentioned. 

While, when I request the operation status, it response only name without other information. And user events data in Recommendation AI are not deleted, either. 

I think it should be some API problem, but find nothing helpful yet. 

Thanks in advance,
Jacky




Peng Ren

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May 3, 2021, 11:35:53 PM5/3/21
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Hi Jack,

Do you have the operation name or just project number? We could help to check on our side.
Anyway, for purging events, we are leveraging a cron job to do the actual deletion work and update the operation status; therefore, it could potentially be 24 hours delay in the worst case to get your data deleted. Thanks.

Best,

Peng

Peng Ren

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May 6, 2021, 5:34:27 PM5/6/21
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Hi Jack,

Sorry but it seems that your operation has already been TTLed in our system or never got to the system somehow. Would you mind resending the request again? Sorry for the hassle. Thanks!

Best,

Peng

Peng Ren

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May 11, 2021, 12:58:33 PM5/11/21
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Sorry for the late reply Jack. There was an issue in our purge pipeline and it's just been solved. Your purge operation has completed as well. If you use GetOperation API to query your operation, you should be able to get the purge state. Thanks!

Jacky

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May 12, 2021, 1:53:49 AM5/12/21
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Hi Peng,

Thanks for your answering. I check the operation response and it show status correctly. While, there are something else wrong. As below, after we delete the events, it shows number of events ingested are negative. 

If there is any suggestion to fix it?  Thank you~

Regards,
Jacky

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Peng Ren 在 2021年5月12日 星期三上午12:58:33 [UTC+8] 的信中寫道:

Peng Ren

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May 12, 2021, 1:57:27 AM5/12/21
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Hi Jacky,

Thanks for letting us know that. That's a known issue in your system that stats could become inaccurate after purge. Anyway, we have fixed the stats for you on our side. Please check the stats on you UI and let us know if there are still issues there. Thanks!

Best,

Peng

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