Google Smart Device Management API Data Issue

[Tony Pappas]

Hi All,

I am using the new Google SDM API to listen to events that occur on my Nest thermostat. I am listening to these events through a pub/sub topic. You can see the documentation on how I set this up here: https://www.home-assistant.io/integrations/nest/

The issue I am facing is when my nest thermostat turns the fan on, it reports with the following info (taken directly from the subscription topic)

 "traits": { "sdm.devices.traits.Fan": { "timerMode": "OFF" }

As you can see, this timerMode should not be OFF, as the fan is turning on, and I believe this can only be an issue on Google's side, but I am not sure how to get it fixed.

Thanks,

Tony

[Monica (Google Cloud Platform)]

Hello,

Since you have confirmed you are receiving the messages into your Pub/Sub Subscription, then this is definitely  _Not_ a Pub/Sub issue. To clarify, Pub/Sub is _Not_ responsible for the contents of the messages it receives and sends.

Therefore this is a Nest thermostat device issue where it is incorrectly generating the correct payload and the Nest device looks to actually be incorrectly sending "timerMode": "OFF". It looks like you are affected by this Nest thermostat issue and I'll advise you to contact Nest support via [1] [2] [3].

[Tony Pappas]

Hi Monica,

The GitHub issue you linked me is actually the issue I opened originally and it was then discovered that the data coming from the cloud console is incorrect, hence why I posted on the forum. 

I understand it is not a pub/sub issue, but I was unable to find a forum for the Google smart device management API, so I posted it here as it's related. I will contact nest support, but is there a better forum I can post in for this issue?

Thanks,

Tony

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[Olu]

Hello Tony,

Thanks for the information provided. As advised on the GitHub link,  you may have to report the issue with nest directly, which was why Monica referenced the links[0][1]. You can see other forums shared on this link[2] as well. I believe the Nest team would be able to help you better on this concern. 

[0]https://support.google.com/googlenest/gethelp

[1]https://support.google.com/googlenest/thread/new?source=need_more_help

[2]https://developers.google.com/nest/device-access/support

[Kir Titievsky]

Tony, sorry but it seems there is no good Nest forum.  Support seems like the way to go.

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Kir Titievsky | Product Manager | Google Cloud Pub/Sub