Unable to setup SSL Certificate "FAILED_NOT_VISIBLE"

[rideonstyle app]

Hi

Can anyone help on how to activate SSL certificate.

It says "FAILED_NOT_VISIBLE"

Thanks in Advance.

Regards,

Ravi Teja

[Naman Parekh]

Certificate provisioning failed for the domain. Any of the following might be the issue [1]:

• The domain's DNS record doesn't resolve to the IP address of the Google Cloud load balancer. To resolve this issue, update the DNS records to point to your load balancer's IP address.
• The SSL certificate isn't attached to the load balancer's target proxy. To resolve this issue, update your load balancer configuration.
• The frontend ports for the global forwarding rule do not include port 443 for an SSL proxy load balancer. This can be resolved by adding a new forwarding rule with port 443.
If the managed status is PROVISIONING, Google Cloud continues to retry provisioning, even if the domain status is FAILED_NOT_VISIBLE.

[1] https://cloud.google.com/load-balancing/docs/ssl-certificates/troubleshooting#domain-status

Please verify all above mentioned steps.

[Srikanth Potukuchi]

Hi Ravi Teja,

I faced the same issue recently and resolved it successfully! I followed the instructions here: https://cloud.google.com/load-balancing/docs/ssl-certificates/troubleshooting 

In my case, since I was hosting my domain on google domains this is what I did:

Under custom resource records: add type A and CNAME. 'A' record should point to your IP address and CNAME should point to file location, in my case, c.storage.googleapis.com.

I have attached a screenshot with IP address shaded out.

After you have made changes, wait for few hours to check. I waited overnight for it to resolve.

Regards,

Srikanth

On Wednesday, February 24, 2021 at 11:17:42 AM UTC-5 rideonst...@gmail.com wrote:

[Dattu Pragnu Nellutla]

Thank you for providing the steps you have taken to mitigate the issue. I'm glad that the issue was mitigated.

[rideonstyle app]

Hello Naman Parekh,

We checked the conditions given in the documentation, when certificate status shows FAILED_NOT_VISIBLE. Looks like all the required conditions are met, but still we face this issue.

1.  Updated the DNS records with the load balancer IP address.

Result from finding the IP. 

2. SSL certificate is attached to the load balancer proxy, and added a forwarding rule to port 443.

Even after reading a few articles on stack-overflow / some other articles, we couldn't find the exact reason why it is happening this way. Previously it used to work properly, but in recent times, we are getting error from certificate.

Please let us know if we are missing out on something. 

Thank you.

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[Anurag Sharma]

Hello Ravi,

Your question requires detailed information and further troubleshooting. Google Groups hosts general discussions related to service status updates, release notes and for technical issues, please post on Stack Overflow or Serverfault. You can also create support ticket with Google support [1] which require paid support plan.

Stack Overflow is generally for developers and Server Fault is aimed at system and network administrators, but anybody can ask and answer questions on these sites [2].

[1]https://cloud.google.com/support/premium/
[2]https://cloud.google.com/support/docs/community