For this particular event, we'll be waiving our standard SLA process
and applying the appropriate service credit to all affected customers
for the July billing period. Customers will not need to send us an
e-mail to request their credits, as these will be automatically
applied. This transaction will be reflected in our customers' August
billing statements.
http://developer.amazonwebservices.com/connect/thread.jspa?threadID=23294&tstart=15
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I wish more companies would be this upfront. I never saw any sort of
credit for the planet's outage a couple months back.
--
Reuven Cohen
Founder & Chief Technologist, Enomaly Inc.
blog > www.elasticvapor.com
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