An interesting insight by Dr. Angel Diaz into the Practical Guide to
Service Level Agreements ( SLA ), published by the Cloud Standards
Customer Council ( CSCC ).
Who is responsible for the management of the services that will
operate in a cloud environment? Who is responsible for identifying
the elements of the agreement? What type of agreement should be in
place? These are all questions that should be asked and understood
before moving a service to the cloud.
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