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Giorgina Makara

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Aug 2, 2024, 11:55:51 PM8/2/24

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Yes. We offer options for both 2-day and overnight shipments that will be an additional charge to your order during checkout. If you have already purchased your kit and have finished checking out, please call our Customer Service line and we can apply expedited shipping to your original order (this will only be available if the shipping label for your order has not yet been created).

All chemicals should be stored at room temperature and out of direct sunlight. Also, if you have pets or children, please keep the chemicals (and other lab materials) away from their reach. Follow all posted storage requirements on the chemicals and refer to the Safety Data Sheets ( ) for storage requirements on a specific chemical.

We recommend you keep your dissection specimens in a cool and dark place (away from direct sunlight). This can be a closet, cabinet or anywhere else that does not get warmer than room temperature. Also keep them out of reach of children and pets. They DO NOT need to be refrigerated!

You will need to contact your bookstore and abide by their return policy. If they will refund your account/money, then you will need to contact eScience Labs and obtain a Return Authorization Merchandise Form and then ship the kit back to our warehouse. Once we receive and process the return (may take up to 2 weeks), we will notify the bookstore so they can work on the refund.

Unfortunately, we will not be able to offer a refund in this case. We suggest donating the kit contents to a local school that could use the extra materials. Or, if you would like, feel free to work on the labs at your own pace!*Any kit that is returned without authorization from eScience Labs or your bookstore will not be eligible for a refund! Please make sure you arrange for the return before doing so, or you will have to pay to have the kit shipped back out to you.

Standard processing and shipping times take anywhere from 5-10 business days. This allows for a maximum of 5 business days for processing (most are processed in 1-2 business days), and an additional 3-5 business days shipping with UPS ground. Shipping times depend on where you live in relation to Sheridan, CO, where our offices and warehouse are located.

Yes, we do ship internationally. An additional shipping fee will apply which varies depending on the ship to country. Please contact us by phone at 888-375-5487 after placing your order on the website to receive an international shipping quote.

We do ship to APO and FPO addresses, but the shipping time does differ from our standard terms. Kits to APO addresses are shipped via USPS Priority mail and should arrive between 5-10 business days, but can take up to 3-4 weeks. *We cannot track your kit once it is processed at the APO/DPO/FPO and therefore recommend you be proactive and inquire about the kit once you believe it has been received (around 5 business days after it leaves our warehouse). We also recommend to ship to an off base address, if possible, as we can track these shipments better through UPS. The delay in time getting you the kits is not a shipping error with UPS, but rather a snag in the sorting process on some bases.

For most orders, UPS is our preferred shipper. During the checkout process, you have the option to select UPS Ground, UPS 2nd Day Air, or UPS Next Day Air. The only exceptions to this will be students with PO Box addresses, students located in foreign countries and students at APO and FPO addresses. For these orders, we ship via USPS Priority Mail.

The directions for each lab assigned to you will be found either on our student portal or through your course website. To access the student portal, first log in to your account at www.esciencelabs.com. Once logged in, select the Student tab and scroll down to select the link under Kit Resources. To access your course website, please follow the instructions provided to you from your instructor.

For most schools we work with, instructors will be using a Learning Management system or course website (Blackboard, Sakai, Moodle, Desire 2 Learn, Canvas, etc.). Your instructor will have each lab available in interactive form, so that you can complete your lab work and submit it to them. If you are not on an LMS, or do not have a course website, please contact your instructor to see how he/she will require you to submit your lab work.

1.1 Customer Efforts to Fix Errors.Prior to making a request to SDU eScience, Customer will use reasonable efforts to fix any error, bug, malfunction or network connectivity defect without escalation to SDU eScience. Thereafter, a Customer Contact may submit a written request for technical support through the SDU eScience Support.

1.3 Procedures for Acknowledgement and Resolution of Requests.When making a Request, Customer will provide all requested diagnostic information and assist SDU eScience Support Personnel as may be required to resolve a Request.

1.4 Request Acknowledgement.SDU eScience may respond to a Request by acknowledging receipt of the Request. Customer acknowledges and understands that SDU eScience may be unable to provide answers to, or resolve all, Requests.

1.5 Feature Requests.If SDU eScience deems a Request to be a Feature Request, SDU eScience will log such Request for consideration to add to a future update or release of the Services and will consider the matter closed. SDU eScience is under no obligation to respond to or resolve any Feature Request or to include any such Feature Request in any future update or release.

1.7 Pre-General Availability Offerings.Although SDU eScience has no obligation to provide TSS for Alpha, Beta, Preview, or any similarly-designated or other pre-general availability versions, features, or functionality of the Services, we will consider Requests at these development stages on a case-by-case basis.

2.1 Designated Support Contacts.Customer will provide first-level support to Customer End Users. SDU eScience will provide second-level support to Customer only. If Customer wishes to change its Designated Contacts, it will notify SDU eScience via the SDU eScience Support service desk at least 5 Business Days prior to the change. If on the date these updated Guidelines were first posted Customer has more Designated Contacts than are set forth under the applicable Support level under Section 4 below, the current Contacts will continue to be allowed until the expiration of the current license term for the applicable Services under the Agreement.

2.2 Support Hours and Target Initial Response Times.SDU eScience will process Requests during the Hours of Operation, unless otherwise indicated in these Guidelines. Any Requests received outside of the Hours of Operation will be logged and processed during the next Business Day. Target initial response times are based on the subscribed support level.

3.1 Maintenance.To ensure optimal performance of the Services, SDU eScience performs periodic Maintenance. In most cases, Maintenance will have limited or no negative impact on the availability and functionality of the Services. If SDU eScience expects planned Maintenance to negatively affect the availability or functionality of the Services, SDU eScience will use reasonable efforts to provide at least 7 days advance notice of the Maintenance. In addition, SDU eScience may perform emergency unscheduled Maintenance at any time. If SDU eScience expects such emergency unscheduled Maintenance to negatively affect the availability or functionality of the Services, SDU eScience will use reasonable efforts to provide advance notice of such Maintenance. Maintenance notices noted above will be provided via the SDU eScience Support and UCloud.

P1 Priority support Requests are responded to with a target initial response time of 7 hours and are responded to during Hours of Operation. P2, P3 & P4 Priority support Requests are responded to with an initial target response time of 14 hours and are responded to during the Hours of Operation.

P1 and P2 Priority support Requests are responded to with a target initial response time of 7 hour and are responded to during Hours of Operation. P3 & P4 Priority support Requests are responded to with an initial target response time of 14 hours and are responded to during the Hours of Operation.

5.4 Feature Request.Feature Request means a Request by a Contact to incorporate a new feature or enhance an existing feature of the Services that is currently not available as part of the existing Services.

5.15 Service Unusable.Service Unusable is any situation where Customer, adhering to published technical guidelines for and documented correct usage of the Services, is unable to access or use the Services for the majority of its Customer End Users for a period of time greater than fifteen (15) minutes.

5.17 Support Data.Support Data means account details and the information that Customer provides to SDU eScience for the purpose of obtaining TSS under these Guidelines, including requests for support and the details provided to SDU eScience about the specific support issue.

One of the major obstacles our team encountered when looking at the Community Transit data came in the initial stages of simply visualizing the location of bus stops on a map. The image on the right shows the result of our endeavor, which erroneously plotted stops all across Vancouver Island. After many attempts at trying to correct the problem by reprojecting the data, the fellows working with these data were able to move forward with their analysis by pulling in geographic data from a different, but reliable, data source. The issue is currently being further investigated by our computer support analyst to determine the specific source of the problem.

These past two weeks have probably introduced more questions than answers but these puzzles have also allowed us to learn new skills, methods, and ways of interacting with large data sets. We have been challenged to come up with creative paths forward when things did not turn out the way we initially anticipated and we are excited to see what surprises the data have in store for us in the future!