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Giorgina Makara

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Aug 2, 2024, 4:34:56 AM8/2/24

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Having issues with my X Box One S connecting to X Box Live. All services are up and running; XB network settings showed connected to Internet, but cannot connect to XB Live Service. Per Microsoft, the port I need is 3074 plus the following:

I cannot find which ports are open on the Orbi router, so I cannot tell if they are open or not. Further, I have assigned static IPs to both the wired and wireless MAC addresses; so should I port-forward these ports? (When I tried setting up 3074 was told it was used by other services) This issue occurs both wired and wireless on the XB.

I would hold in the power button until it turns off. Then do a full reboot of the ISP modem and Orbi router. After it's all back to ready, power ON the xbox and check IP address and NAT status. IT should be OPEN in network settings an in a game.

Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem leaving it in router mode and connect the Orbi router to the modem, configure AP mode on the Orbi router. -do-I-configure-my-Orbi-router-to-act-as-an-access-point and =H7LOcJ8GdDo&app=desktop

I was having issues with Xbox live as well as streaming Netflix and Amazon Prime through the Xbox one. Disabling Port Scan and DoS protection fixed the issue for me. Log into the router settings through , then access Advanced->Setup->WAN Setup and check the box for "Disable Port Scan and DoS Protection".

I just ran a test on my MacBook and it streams fine here. I run a Nokia gateway here and it is on the most recent firmware available. Maybe it has something to do with the gateway you have or there is something going on with the network in that location. That might need a bit more troubleshooting there. Not sure what you are streaming to maybe it is worth trying another client.

If your streaming to the TV was not working you could check to see if the application on the TV is in need of an update. It might be software on the TV that is resulting in the problem. I have seen times when I had to update the Netflix application so it would work. Clearing the cache for the application might help. It has been some time since I had to play that game with it. I have seen times when one of my devices needed an update and that impacted services working until I did the update. I know I have seen such issues on the Windows clients here. I have seen less with the Apple devices and/or my Linux clients. Between the clients and the Playstation, Xbox, WiiU, and Switch and the AV receiver I stay busy at times keeping all the tech here working as no one else here has much of a clue.

Good point. Yesterday I checked for updates on the Netflix app as well as the Vizio. They were both current. Just to be safe I deleted the Netflix app and reinstalled it. Also Netflix provided a link so that I could clear the cache. All to no avail.

Does your TV have multiple HDMI inputs? If so you could connect a FireStick and stream to the TV with a FireStick and have Netflix delivery direct to the Visio that way. It seems like a problem with the Visio TV or the application on the TV.

If you can stream to the TV from your client that might do the trick. Our TV is not that smart so I have to deliver content via the Pioneer Elite AV receiver. That actually works quite well for us. I have been told so many times to just get a smart TV. Well, the Sony TV still works and does 1080p and the lamp is cheap to replace so until it dies it lives on in our house. I added a FireStick to our solution as I find the Xbox interface to be a bother. The FireStick works great and was super easy to get connected. It was fast and just super easy to get connected. Much more so than some of the other things.

So once you get the stream launched on the phone then when you connect from the hotspot back to the gateway for content delivery through the gateway the session will continue and you can then stream the video?

So the TV with the Netflix app cannot connect to the server and just presents that screen on the TV but if you feed the service through the hotspot, get the server connection made then switch the content delivery back sourced across the gateway the content stream will continue. This is not just a brief run of cached information? The service will continue to stream. Very odd the application cannot make a connection to the server from the app on the TV. I still tend to believe the Netflix application is a HTML based communication on 433 secure HTTP. Maybe it has something to do with credentials delivery.

Between chats I again pulled up Safari and went to Netflix and then launched Troll and it pops and runs no problem. That is HTTPS. I would think they would be doing the same with the Netflix app as it would not make much sense to do otherwise. More development effort.

So it makes me more intent on thinking it is maybe with the authentication services given it has to be a secured session for the user. Once the session is established the service transition does not seem to be a problem. It is still the same client source just some routing changes more than likely. Well, at least you have a bit of a workaround until it can be figured out.

Well, ok. 1.00.16 I think that might be the most recent one but when I try to navigate to the wireless support info it fails. There seems to be a problem with the server or the linkage to the server. Very odd that it can confirm the servers but that probably does not have an identical step like the user authentication process.

I've played a lot of battlefield over the past few months. Sunday, I tried to log in for the triple xp event. I got a message saying I couldn't connect to servers. I could hit the Y button to try to connect, but just kept getting the message over and over.

But for battlefield, it still won't connect. I've even tried my son's account, and it won't log in for him either.
Doesn't seem in the Battlefront forums anyone has reported this issue. Anyone know why, all of a sudden, I 'd be having this issue. I've reset my cable modem and router. I'm playing via wire, so not wireless. And like I mentioned, the xbox one is online, for everything else, but just cant' connect to EA servers.

EDIT: 4 hours later, after calls with EA, my router company (TP-LINK) and ISP, EA stated I needed to get the NAT from moderate to open (in network settings). After many hours, I finally got my NAT to show open instead of Moderate. The whole adding ports didn't work. In fact, the only way I could get my router to get the Xbox NAT to open was to set it up as a DMZ. (Yes, lingo I really don't understand. I'm not a computer or networking person). I had to bind my MAC address to a static IP address then turn DMZ on setting that static IP address there. Sadly, still no luck. Turning off the Xbox and back on, as well as router and cable modem, it still shows NAT is now open, but it still says can't log in to EA servers. I have no other ideas what to try or do. (Online does work as I can connect with Rocket League and Netflix).

EDIT: Update 2. So after talking to Microsoft, I feel really special now. Turning on and off the Xbox to 'restart' it isn't enough. You have to unplug it to 'reset' the network settings. Therefore, once I turned it off and unplugged it a minute, then plugged it back in, when I went in the game, it found the servers immediately. So if anyone else ever has this issue, and it seems like it should have resolved, try the unplug thing. Man, like computer 101... is your computer plugged in, lol. Sometimes it's easy to overlook the obvious. Hope this helps.

I contaced Netflix and they tell me I am using a VPN?? I have not downloaded nor installed one. After an exhaustive chat, they basically said call my ISP. So, after talking with Rogers, they in turn state it's nothing on there end, call Netflix. Well, i called back and actually had someone do quite a bit more investigation with me.

Well, I got the answer of " since we can't figure it out, continue to be inconvenienced and use it on whatever does work but for now, we will investigate it. If we do figure it out, just check back periodically until you see if it is fixed. We won't email you if it does though.

1) Check to see whether you have Protected Browsing enabled in the Ignite WiFi Hub. If so, try disabling it because it can cause some applications to break in unpredictable ways. Also, make sure that your set-top boxes are not protected by Parental Controls. I would also reboot your Ignite gateway to reset your network.

2) It's possible that the Netflix application has gotten into a bad state and needs to be reset. Press the "A" button on your Ignite remote to access the Help screen, scroll right and select "Reset Netflix". After you do this, you will need to log back into Netflix again.

@karl_kennedy Without more information, I cannot explain why your Ignite set-top box cannot play some content but your Xbox can. If you are using a standard Rogers installation, it could be that different devices are accessing different CDN servers and caches with different local configurations, or possibly one is accessing Netflix from an IPv4 address and the other connects over IPv6 and only one of those address ranges is getting blocked.

What happened: we went on holiday for a week, leaving all gadgets at home unplugged from the mains electricity. When we got back, the Xbox 360 could no longer log on to Xbox Live. All our other gadgets can connect to the internet as normal using a mix of Ethernet and wireless connections.